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Tonkin Hillsboro Chrysler Jeep Dodge RAM

Hillsboro, OR

4.4
464 Reviews

767 SW Baseline St

Hillsboro, OR

97123

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Showing 464 reviews

January 08, 2025

Friendly and respectful service representative . Identified appropriate services with no pressure for added or unnecessary services. More

by Rip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krysta Lemley
Jan 08, 2025 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience with us! We're glad to hear that our team at Tonkin Hillsboro Chrysler Jeep Dodge RAM provided friendly and respectful service without any pressure. We appreciate your feedback and look forward to serving you again in the future!

January 04, 2025

Tonkin Hillsboro Chrysler Jeep Ram was speedy to get me in and my car was ready same day. Top notch service from the whole team at the dealership. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Jan 06, 2025 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Jamie, we're delighted to hear that our team at Tonkin Hillsboro Chrysler Jeep Dodge RAM provided you with top-notch service and a speedy experience. Thanks for choosing us!

January 03, 2025

Great Service, done quickly, Service is great, management is wonderful highly recommended to friends and family More

by konapinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Jewell
Jan 03, 2025 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

We're delighted to hear you had a great experience with our team at Tonkin Hillsboro Chrysler Jeep Dodge RAM! Thank you for recommending us to your friends and family. We look forward to serving you again in the future!

December 21, 2024

Because the scheduler and the service department don’t communicate it was a waste of time driving 2 hrs each way to find they couldn’t do the work . I am disappointed and will never travel there again . D More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No need, Brian Gallaway
Jan 02, 2025 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Marc, I'm sorry to hear about the miscommunication and inconvenience you experienced. We strive for better coordination between our departments and regret that we fell short in your case. If there's anything we can do to address this situation or if you'd like to discuss it further, please feel free to reach out. Thank you, Shawn Becker - Service Manager - shawn.becker@tonkin.com

Jan 02, 2025 -

Marc responded

From what I was told by your service division this has been a problem sometime. Saying that maybe you need to get the addressed problem handled. Besides my experience I was told by your service department there have been many like me and upset as well. I will never go to this dealership again and have told many others of my unsatisfied experience. You have a problem with in your departments for a while not sure why it takes so long to address this . Unsatisfied customer

December 19, 2024

Dear America, There’s a Super Star employee in Tonkin's Service Department. Her name is Krysta Lemley. It is very rare to find an individual with such knowledge, skills, and great customer focus. She is More

by Hawkeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR - KRYSTA LEMLEY
Dec 20, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Thank you for sharing such a detailed and positive review of your experience at Tonkin Hillsboro Chrysler Jeep Dodge RAM! We're delighted to hear that Krysta went above and beyond in assisting with your repair, showcasing her dedication to quality customer care. It's great knowing our team stayed engaged throughout the process despite challenges with the warranty company. We appreciate your trust in us!

Dec 20, 2024 -

Hawkeye responded

TONKIN MGT. Usually the bosses are told all about the customer’s complaints. It was a pleasure to report to you “Good News”! I hope researchers of good car dealerships will respond positively to my positive report and also have their own good experience with Krysta Lemley and Tonkin CDJR of Hillsboro.

December 16, 2024

This is the 3rd car we have purchased from Jeremy DeHaven at this dealership. We drive over 40 minutes to specifically go here. It is an easy, professional transaction every single time. Jeremy has been ther More

by Lana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 16, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Lana, thank you for your continued trust in Jeremy and the Tonkin Hillsboro Chrysler Jeep Dodge RAM team! We're delighted to hear that each visit has been worth the drive. Enjoy your new car, and we look forward to seeing you again!

December 06, 2024

Randy May helped me get into my second Jeep! I returned to Tonkin Hillsboro (drove over 270 miles) to work with Randy once again on my purchase because he genuinely cares about his customers, h More

by teresamcd1985
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy May
Dec 09, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Thank you for making the journey back to Tonkin Hillsboro Chrysler Jeep Dodge RAM! We're delighted that Randy's professionalism and dedication made your second Jeep purchase a pleasure. We look forward to welcoming you again in the future!

November 19, 2024

Krysta Lemley, Service advisor, is one of the best people you have on staff whenever I bring my ram truck in for service. I always try to get her as my service advisor. Whether it be technical questions, she More

by Joe Frontino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krysta Lemley
Nov 19, 2024 -

Joe Frontino responded

Krysta Lemley, Service advisor, is one of the best people you have on staff whenever I bring my ram truck in for service. I always try to get her as my service advisor. Whether it be technical questions, she will always find the answer. I give her “10” across the board. She’s got a great personality. She listens to what you say, she gets the job done in a timely fashion. Always keeps you updated on the progress of your vehicle. Finishing your paperwork to get you on the road as quick as you can..It’s always a pleasure to work with her.

Nov 19, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Joe, we're delighted to hear that Krysta consistently provides you with exceptional service at Tonkin Hillsboro Chrysler Jeep Dodge RAM. Your kind words about her dedication and professionalism mean a lot to us. We'll be sure to pass along your praise!

November 15, 2024

Great dealership very happy with the buying process and how smooth everything was. Aiden was super helpful. More

by Jcarlosmendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden
Nov 15, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

We're delighted to hear that Aiden and the team at Tonkin Hillsboro Chrysler Jeep Dodge RAM made your buying process smooth. Thanks for choosing us!

November 15, 2024

Service was fast and efficient. Carlos Gutierrez was personable and kept me informed. Thank you! More

by soup2b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Gutierrez
Nov 18, 2024 -

Tonkin Hillsboro Chrysler Jeep Dodge RAM responded

Thanks for stopping in at Tonkin Hillsboro Chrysler Jeep Dodge RAM for service. We'll pass your kind words along to Carlos.

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