Tomball Ford

Knowledgeable, pleasant to deal with In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would hi In my 50+ years of buying new vehicles, Chris Tatroe was the most knowledgeable, professional, caring sales consultant I have encountered. I would highly recommend anyone looking for a new vehicle to be sure and ask for Chris. More

Tomball Ford I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to bu I have bought 5 Trucks (2 X F150 & 3 X F250) from Tomball Ford since 2000 and have received excellent service in every instance. I will continue to buy from this dealer for all my auto needs. More

Making a living on Dishonesty Tomball Ford Dealership Save yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, g Tomball Ford Dealership Save yourself grief from being "nickeled and dimed" to death plus the cat and mouse games of the con artists in finance, go somewhere else. Firstly, I understand nothing is perfect in buying a car and I know dealerships have to make a living. This 2016 Explorer I purchased from Tomball Ford is the 19th car I've owned. I've been in dealerships many times and I understand there are games and tactics. I'll spare my detailed complaint of the sales person who had a attitude throughout the process and didn't know 4 features the SUV had in it (which we specifically asked if this certain Explorer had during the test drive) I discovered a few days ago the vehicle was equipped with them. I'm mainly writing this as a heads-up for others. After hours of haggling out a sales price and right before finance, there's a "after-market" "rep" that comes to you with paper-work for a "apex" tracking system (I told all of the sales people many different times, for hours, before this rep came to me, I didn't want the Apex system) it was somewhere around $700 I refused to initial anything this after-market guy had for me in his paperwork for a charge for the Apex system and a monthly tracking fee! He got an attitude with me with his tone stating the system pays for itself; he then left and he also denied already being aware that I already said I didn't want it. (My sales-guy was talking to the After-market Rep, right before the Rep came in to get me to sign!) When the salesperson came to me to tell me to go to finance, I had been there for 7 hours. My credit score is in the low 700's. After meeting the finance person, he puts a piece of paper in front of me with options for financing. Column One option for financing was 2.99% with a extended vehicle protection warranty for $525/month. Column Two option for financing was 3.99% without extended warranty for $545/month. The games began... I kept asking over and over, "why I had to buy an extended vehicle protect plan to get 2.99% interest rate" The finance person became completely aggravated with me for not dropping the issue and finally told me, """ I have coupons with the credit union you're financing through and I can CHOSE to use them or not""" So, there it was, out there in the open, he wasn't going to use his "coupon" (lol) for a 1% lower interest rate for me unless I agreed to put the extended warranty for $1600 on the loan. During this time I kept asking for them to take the Apex system off the contract. This is when both, my salesperson (that was in finance office) and the finance person both got heated as they told me "ok we'll take it off but it's going to be a $350 charge to remove it from the car" During haggling over these issues on the contract, the finance guy was slamming his hands about in frustration and upon leaving the finance office no one would help us (me and my wife) We stood in the showroom for 10-15 min, then we were brought the keys and the Explorer was parked just outside the door. The sales person gave my wife the key and that was it... We weren't introduce to anything with the dealership as far as Service Dept or a walkout to the car and not even a kind farewell or a walkout. We both felt extremely unwelcome from being obviously ignored from everyone. So yes, I bought the car, they got me.....they knew my wife really wanted the car and I was backed into a corner. I called two weeks after the purchase and spoke with the finance manager, I told him all of the above, he had nothing to say, except to justify the Apex tracking system removal charge of $350 and the tactics of the finance guy for holding a better interest over my head, that wasn't available to me without buying His Extended Vehicle Warranty. I asked him why the finance person refused to give my a copy of the "finance options column page" he said that was an "internal document and he couldn't give that out." There was no sensitive information on this paper, from me, or the dealership, just payment options and interest rate options. I also asked for a copy of the "lower interest rate Coupon" the finance person gave my Credit Union to get me 2.99% instead of 3.99%, he told me """"I'm not going digging through your file to find it""" So, if you are shown the "column page" with finance options ( which I'm sure is common thing ) ask for a copy of it, lol. This is when the finance guy will start getting pissed. (This is the page that puts the extended warranty in the lower interest rate column. I get it, I know it's sales, but when someone refuses over and over, it's time to stop and NOT have an attitude with customers. So they won, they got few hundred for the worthless Apex Security Tracking System and a few hundred for the Extended Vehicle Protection Warranty. But they lost out on me coming back this month to buy my truck. Seems there's more profit in extended warranties and worthless tracking systems than the Vehicle More

Service I have been a fan of the service department at Tomball Ford for many years. Although it's not the cheapest, I trust their knowledge as to what I need I have been a fan of the service department at Tomball Ford for many years. Although it's not the cheapest, I trust their knowledge as to what I need to keep my truck running the way it should. Thanks to Glen, Rusty, and of course Misty for making each service appointment seem like a joint venture not a round in the boxing ring... More

Great Experience I purchased a car from Tomball Ford this week. I was helped out with quick responses from Chantel and Chris and my experience from the start to finis I purchased a car from Tomball Ford this week. I was helped out with quick responses from Chantel and Chris and my experience from the start to finish was exceptional. I would recommend purchasing a car from Tomball Ford. They will take care of you. More

Don't buy a used car from them! I can't say enough great things about Sierra Rodriguez. She kept in touch with me for three months, sending me different options to look at on-line. S I can't say enough great things about Sierra Rodriguez. She kept in touch with me for three months, sending me different options to look at on-line. She finally sold me on one used truck. I drove for 1 hour and 20 minutes from my house to the dealership, two days before Christmas. Sierra had already left for the day, but assured me that they would negotiate the price when I arrived. When I got there Chris Jones assisted me with a test drive, getting my trade in value and showing me the buyer worksheet with the price. After being told that they were looking to clear the lot and would work a "deal", they (Adam Caridi) offered me the exact same price that was on-line. When I declined that offer, Adam told Chris to send that truck to the auction tomorrow, in a high pressure attempt to scare me into buying it. I then left the dealership and that truck sitting on the lot. The price dropped two days later from 29K to 25K on-line. Chris called me the day after the price drop and said the Manager, Adam Caridi had decided to offer me the truck for 27K, which is what I had offered at the dealership. I had to advise Chris that the price was actually now listed at 25K while he was offering 27K. I told Chris that I felt they were not trustworthy and said that it was now a "principle over price" issue and I no longer wanted to deal with people like that. With all that being said, I always heard great things about the new car sales at Tomball Ford and I can personally vouch for Sierra Rodriguez. Ask for her if looking for new vehicles, but stay away from the used car area! You've been warned. More

Tomball Ford Ask for Jana Calhoun. She is great. Friendly & she knows her products. Grabbed an F150 from her. Dealing with Jana makes the process simple and pl Ask for Jana Calhoun. She is great. Friendly & she knows her products. Grabbed an F150 from her. Dealing with Jana makes the process simple and pleasant. More

We found a great truck and purchased it from a great guy! We recently purchased our second Ford truck from Jorge Lopez at Tomball Ford. This vehicle was an Expedition to replace my 2006 Expedition. We had bee We recently purchased our second Ford truck from Jorge Lopez at Tomball Ford. This vehicle was an Expedition to replace my 2006 Expedition. We had been searching every dealership for a Certified Ford Expedition and it was a very small pool to pick from. We actually went to a dealership to drive one and received the usual high pressure statements to get us to purchase the vehicle. We walked away. THEN we found one at Tomball Ford which meant a two-fer for us: the potential of buying a great truck and an opportunity to deal with, in our opinion, the best car guy in the Houston area. We sent Jorge a note and got a phone call back from him where he told us all about the truck. We made an appointment for the next day... the rest is history! We bought a perfect Expedition from a great guy! We have such respect for Jorge's ethics, education of the vehicle, his family values - I could go on and on. Thank you Jorge for spending quality time with us - again. We really feel like we have a true friend in the business!! More

Service I had my car serviced and my service man was Jason Bradley. Jason was the absolute best service person I have ever dealt with. He contacted regularly I had my car serviced and my service man was Jason Bradley. Jason was the absolute best service person I have ever dealt with. He contacted regularly to let me know what was being done and when the car would be ready. Couldn't have had a better experience. More

Purchase of a 2015 Edge We have at leased several vehicles from Tomball Ford and decided to order a new 2015 Edge through our trusted Tomball salesman, Jorge Lopez. Having We have at leased several vehicles from Tomball Ford and decided to order a new 2015 Edge through our trusted Tomball salesman, Jorge Lopez. Having worked in the auto industry for 40 years I knew some end-of-year-transportation delays were a risk and asked Jorge to continue searching diminishing inventories for a match. Jorge diligently searched and finally found a close match with a couple of extras for the same previously negotiated price. We're happy campers and would recommend Tomball Ford and sales staff for future purchases. More