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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.4
409 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 409 reviews

May 24, 2023

I've been with them 18 years. I just bought my 3rd car from this dealership. They have amazing service and beautiful cars! I count on volkswagen for all my auto needs! More

by ecamacho.2820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Tom Wood Volkswagen responded

We are thrilled that you have chosen Tom Wood Volkswagen as your go-to dealership over the last 18 years! We thoroughly appreciate your loyalty and continued business. It's wonderful to hear that you recently purchased your third car with us and had a great experience with our service and selection. Safe travels, we look forward to assisting you down the road!

May 23, 2023

I had a great experience buying my car with the help of Jordan, they even stayed late so we could go through the financing and paperwork process. More

by Jasmine.fry82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Tom Wood Volkswagen responded

Thank you for sharing your recent experience with us! We appreciate your kind words and are glad that Jordan was able to provide you with an enjoyable car-buying process. If there's we can do to improve your experience with us, please don't hesitate to reach out.

May 19, 2023

Charged me $500 (2 hours of tech labor, I think) to change one front wheel bearing on a collector's Crossfire. About double what it should be. Asked them to put 33 psi in rear and 32 psi in front. The More

by Robert F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hope
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May 15, 2023

Fast friendly service from Xander. Good communication throughout the transaction. Dealt with issue in prompt manner. More

by jameskenjorski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xander
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May 15, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! We appreciate the kind feedback about Xander and hope to see you again at Tom Wood Volkswagen. Safe travels!

May 14, 2023

Great experience! Everyone was wonderful! Easy process! Straight forward. Would definitely recommend to family and friends! More

by tlaesch427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Long finance manager, Kent Golden
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May 15, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Tom Wood Volkswagen. Safe travels!

May 13, 2023

We were very pleased with our experience. Jordan was very knowledgeable and helpful and we were able to find my wife a car that she absolutely loves. More

by Cory
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Tom Wood Volkswagen responded

Cory, it's fantastic to hear that Jordan provided you with a knowledgeable and helpful purchase experience. We are delighted to have been able to find a vehicle that your wife loves. Safe travels, and we hope to see you both again at Tom Wood Volkswagen!

May 02, 2023

Easy to work with, good communication, low pressure, and transparent sales process. We highly recommend! More

by Hayandrewj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

Tom Wood Volkswagen responded

Thank you for reviewing Tom Wood Volkswagen! We truly appreciate your feedback. Have an awesome day!

April 19, 2023

Bought a car in about 5 minutes, they asked what i needed to close the deal and responded with a very reasonable counter offer. They are extremely efficient and friendly with no pressure. More

by Atkinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carey Long, Finance Mgr., Hector Canas, Ryan Carlisle
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Apr 19, 2023 -

Tom Wood Volkswagen responded

Thank you so much for this 5-star review of Tom Wood Volkswagen! We are delighted to hear that your purchasing process went smoothly. Safe travels!

April 08, 2023

Was able to test drive multiple cars including one from a different Tom Wood dealer. Appreciated not having to hop from dealer to dealer to find what I wanted. More

by Nadnane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Tom Wood Volkswagen team. Drive safely, and we hope to see you back again down the road!

April 03, 2023

Fought like a warrior to get me out of that Maserati into a new VW Atlas Cross Sport. A man of integrity and honesty and really works hard to help his clients. He's more than just a salesperson, he's an ho More

by repoman85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Tom Wood Volkswagen responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Stephan. Drive safely in your new Volkswagen Atlas Cross Sport, and we hope to see you back again at Tom Wood Volkswagen!

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