Tom Wood Volkswagen

Tom Wood VW seems to be one of the highest priced VW dealerships in the Midwest with at least one salesman who doesn't know much about customer service. After being told I was "looking out of my price r dealerships in the Midwest with at least one salesman who doesn't know much about customer service. After being told I was "looking out of my price range" after spending an entire Saturday attempting to trade in my VW for another used VW, I left Tom Wood knowing I'd never purchase a vehicle from them and won't recommend them to anyone. Needless to say, it is not the salesman's job to decide what is a customer's price range. So, after my wasted day at Tom Wood, I searched around and found the same exact VW BRAND NEW for $4,000 less and "in my price range". More

I went into Tom Wood Volkswagen to look for a new vehicle. I have been shopping around and after a disastrous meeting with another dealership I was a little leery of going anywhere else. What a surpr vehicle. I have been shopping around and after a disastrous meeting with another dealership I was a little leery of going anywhere else. What a surprise Tom Wood ended up being! I was greeted by people that genuinely cared and were happy that I would give them a try. I took a few cars for a test drive and even though I'm sure that Mike had other things to do he took the time to explain everything to me, every step of the way. I know that I will come to Tom Wood again and again, I am now a Volkswagen girl! Thank you Mike and everyone else that I met that day! I couldn't be happier. More

I was very pleased with my recent purchase at Tom Wood VW. Stephan Pavicic explained all of the features, in great detail, on my new Passat. It was very clear to me that Stephan loves the VW brand. This m VW. Stephan Pavicic explained all of the features, in great detail, on my new Passat. It was very clear to me that Stephan loves the VW brand. This made me comfortable with my purchase, that I was getting a safe and reliable car to fit my needs. The Passat is my first VW and I love it! Thanks Stephan for the excellent experience! I will be seeing you for my next vehicle purchase! More

I purchased a 2003 Honda Element at this dealership and it was probably the best car-buying experience of my life. The staff was very friendly and knowledgeable and there was no pressure whatsoever. I go it was probably the best car-buying experience of my life. The staff was very friendly and knowledgeable and there was no pressure whatsoever. I got a great deal on a car that is in nearly-new condition. I will definitely go right back here when I am in the market for a vehicle in the future. If you are inclined to shop here, ask for Leroy Haines. More

Tom Wood VW service dept has gone way downhill over the last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be behind it because they used to be decent, in my opinion, but that is not longer the case. I would not trust their word or trust them to properly service my automobile. More

We purchased this Jetta at Tom Wood. I have used Tom Wood VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I first got the Jetta in everything went well. When I would call into the service department, I actually spoke to a service advisor. Now when I call I speak to someone that says they are a service advisor, but when I ask questions about how long the repair may take, they always have to ask "the guys". Today I waited on the phone for 10 minutes just for the person in service to reboot their computer. Then found out that they had deleted me from their database. Did I mention I bought the car new at Tom Wood? After some more time waiting on the phone, the person found me in a backup database and seems to have added me back into their system. None of the database issues were necessary since I stated very clearly that I wanted to know when they first answered. "How much time will my specific maintenance/service normally take?" I was trying to plan my day around the maintenance. Total call time 15 minutes - just to find out how long it takes to service a DSG transmission. That call takes the cake - time to move on. (By the way, the person at Tom Wood VW reports that a standard DSG transmission service - oil and filter - should be at least 2 to 3 hours.) More

12/21/2012- Tom Wood is a big joke! To start our the service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all da service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all day job. I dropped the car off and was told they did not have any loner cars, so I had to us Enterprise and they would pay for it. That was wierd as I was the third person in the dealership that morning??? I waited and enterprise came to pick me up! I was then called by Tom Wood saying they did not have the part and I would have to bring the car back in again. Well you would think when they made the appt. and I gave them the VIN off the car they would have known at that time they did not have the part. After returning the rental car to them I got a letter in the mail about 5 days later from Enterprise stating I had done $1000 dollars in damage to the car! This was crazy if the damage was done it was done after I had returned the car! I travel for a living and rent 50 cars or more a year. THIS PLACE IS A JOKE! I WILL NEVER SHOP NOR HAVE HAVE A CAR SERVICED HERE AGAIN! I WILL HAVE TO SAY FALCONE IS THE BEST OPTION ALL THE WAY AROUND! More

I live in Cincinnati. I was looking for a car within a 200 mile radius. As you can imagine I had the opportunity to look at many cars that fit my needs. I sent messages to many dealerships requesting more 200 mile radius. As you can imagine I had the opportunity to look at many cars that fit my needs. I sent messages to many dealerships requesting more information regarding cars they had in stock. I only got a reply from two people. Only one understood the problems I was going through trying to find a good reliable car for a fair price. I make a very good living, but still had issues with bad credit. Brad St. Clair did not turn his back on me as many other's had done. Instead he stayed in contact with me until he found a solution. It's easy for a person in a sales role to simply look for the easy deal. Brad did not do that. He did not know me, but treated me with the highest respect. For that alone I thank him and the others I worked with at Tom Wood. I would have no problem telling others to contact Brad about buying a car from him. Thanks Brad. More

I am a very happy customer. I am currently driving a Routan, but have had several VW's in the past, all purchased at Tom Wood. Matt Kennedy always takes good care of me, as well as Jon Dwyer in service Routan, but have had several VW's in the past, all purchased at Tom Wood. Matt Kennedy always takes good care of me, as well as Jon Dwyer in service. I am always treated well, and go to them for all of my services. If you want the best sales experience I highly recommend Tom Wood VW. More