Tom Wood Volkswagen

Great staff and amazing service! I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great s I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great service from start to finish, and prices that can't be beat. I dropped off my '03 Jetta for a routine oil change this morning. When the service was complete I had their shuttle pick me up at the office and take me in to get my car. I had a great conversation on the ride into the shop with Gene Horne, the shuttle driver. Gene is such a great guy! Always uplifting and just a pleasure to speak with. Thank you again for yet another great experience! More

Service was awesome and on point Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awe Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awesome service advisor More

Pleasant shuttle ride to Broadripple Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very profession Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very professional driver, pleasant person, and great conversationalist. We enjoyed sharing our experiences in the U.S. Army in Germany, both having served there in the 1960s. Thank you for your service, Gene ! Also enjoyed working with Service Consultant Darrick Thames and speaking with sales rep Greg Suskovich. More

Shuttle Service Had to drop off car this morning at Tom Wood Volkswagen and catch the shuttle to work. The check in was short and simple and there wasn't a wait for Had to drop off car this morning at Tom Wood Volkswagen and catch the shuttle to work. The check in was short and simple and there wasn't a wait for the shuttle service. Gene Horne was pleasant and very professional. It was a welcomed pleasantry. More

Arrogance and Greedy This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it possibly can without regard to owning its own mistakes (mistakes). Be warned that under penalty of the death should you take your vehicle here to be serviced. More

a good day I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then gave me a list of more things to do, but the best part, and the real reason for me writing this, is the customer service from Gene the shuttle driver. He was a joy. He was cordial and got me home and then called when he was on his way to collect me later. This was the best part of my visit to your dealership and service department. You have a real asset there Tom Wood. More

adblue Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no oth Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no other transportation. Charlie was the nicest man. Very Polite and got the job done. Thank You Charlie Price You Are A GREAT GUY. It Would be a nicer world if everyone would treat their customers like Charlie Price Does.!!! Debbie Mitchell. Pendleton In More

Thanks Tom Wood VW! I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a qui I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a quick review too! Following a string of really terrible luck (first my own car was rear-ended & then my rental car was stolen while my claim was being processed), I'd been carless for the better part of 2 weeks. Upon hearing my settlement check was ready for pick up, I called VW to see if they might come pick me up and bring me to the lot to shop. I talked w/ Anya Bass, who'd sold me my previous VW in 2006 & she sent a shuttle for me right away. She also had info and keys waiting for me for all of the cars I'd expressed interest in on the phone...and one I hadn't, which ended up being my perfect car! Anya got me a great deal on the car--even lower than I'd expected once it hit financing, & I was able to go home in my new ride that afternoon. Also, a special shout out to my awesome shuttle driver, Gene Horne, who not only picked me up from home to bring me to the dealership but also took me to get my insurance settlement check, drove me by my bank and waited while I got a cashier's check and took me back to get my car--and made interesting conversation with me the whole time. It's not everyone who can make you feel so comfortable riding around with a stranger! I'll be back for maintenance...AND my free carwashes :) More

Great sales person!! James was very helpful in the whole process of finding me a Golf I wanted. Manuals seem to be few and far between, he let me drive the sportwagen as James was very helpful in the whole process of finding me a Golf I wanted. Manuals seem to be few and far between, he let me drive the sportwagen as it is built on the same platform and they did not have any manual Golfs in stock. Within a week he let me know they had received one (1,600 miles used) and would I like to drive it? I got over there before it even had been cleaned or checked and three days later (for a great price) was able to drive away with my car. I especially appreciated the "cafe" while negotiating I got to have fruit (not donuts and junky carbs) from the service snack bar to give me a little fuel (apples, bananas, and oranges). The service I received when I picked up my car was great. James walked me around to make sure I got additional goodies I wanted (from parts dept), walked me to detailing to set up some extras on my car and even recommended a product for the leatherette seats. Purchasing the car from James and Tom Wood was an easy and enjoyable experience and I will definitely recommend the salesman and dealer. More

Tom Wood Volkswagen Stephan Pavicic sold me an EOS without any pressure!! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my q Stephan Pavicic sold me an EOS without any pressure!! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+ More