Tom Wood Volkswagen

a good day I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then gave me a list of more things to do, but the best part, and the real reason for me writing this, is the customer service from Gene the shuttle driver. He was a joy. He was cordial and got me home and then called when he was on his way to collect me later. This was the best part of my visit to your dealership and service department. You have a real asset there Tom Wood. More

adblue Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no oth Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no other transportation. Charlie was the nicest man. Very Polite and got the job done. Thank You Charlie Price You Are A GREAT GUY. It Would be a nicer world if everyone would treat their customers like Charlie Price Does.!!! Debbie Mitchell. Pendleton In More

Thanks Tom Wood VW! I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a qui I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a quick review too! Following a string of really terrible luck (first my own car was rear-ended & then my rental car was stolen while my claim was being processed), I'd been carless for the better part of 2 weeks. Upon hearing my settlement check was ready for pick up, I called VW to see if they might come pick me up and bring me to the lot to shop. I talked w/ Anya Bass, who'd sold me my previous VW in 2006 & she sent a shuttle for me right away. She also had info and keys waiting for me for all of the cars I'd expressed interest in on the phone...and one I hadn't, which ended up being my perfect car! Anya got me a great deal on the car--even lower than I'd expected once it hit financing, & I was able to go home in my new ride that afternoon. Also, a special shout out to my awesome shuttle driver, Gene Horne, who not only picked me up from home to bring me to the dealership but also took me to get my insurance settlement check, drove me by my bank and waited while I got a cashier's check and took me back to get my car--and made interesting conversation with me the whole time. It's not everyone who can make you feel so comfortable riding around with a stranger! I'll be back for maintenance...AND my free carwashes :) More

Great sales person!! James was very helpful in the whole process of finding me a Golf I wanted. Manuals seem to be few and far between, he let me drive the sportwagen as James was very helpful in the whole process of finding me a Golf I wanted. Manuals seem to be few and far between, he let me drive the sportwagen as it is built on the same platform and they did not have any manual Golfs in stock. Within a week he let me know they had received one (1,600 miles used) and would I like to drive it? I got over there before it even had been cleaned or checked and three days later (for a great price) was able to drive away with my car. I especially appreciated the "cafe" while negotiating I got to have fruit (not donuts and junky carbs) from the service snack bar to give me a little fuel (apples, bananas, and oranges). The service I received when I picked up my car was great. James walked me around to make sure I got additional goodies I wanted (from parts dept), walked me to detailing to set up some extras on my car and even recommended a product for the leatherette seats. Purchasing the car from James and Tom Wood was an easy and enjoyable experience and I will definitely recommend the salesman and dealer. More

Tom Wood Volkswagen Stephan Pavicic sold me an EOS without any pressure!! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my q Stephan Pavicic sold me an EOS without any pressure!! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+ More

Great job! Thank you! I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I needed and explained everything in detail. I felt like he really cared about giving me great service, and that is very unique in the world today. He was very competent, and advised me on what service items I needed and worked with me so it did not break my bank. Gene Horne the shuttle driver also did an outstanding job taking me to where I needed to go. These two guys made my service experience today at Tom Wood Volkswagen excellent. I would highly recommend the Tom Wood service department. Thumbs up all around. Thank you! Thad More

Good services The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experie The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experience today. More

Recently Purchased Used 2012 Jetta S After having driven the vehicle for a few weeks, I can say that I made the right decision. My salesperson (Gregory Suskovich) never forced the sale bu After having driven the vehicle for a few weeks, I can say that I made the right decision. My salesperson (Gregory Suskovich) never forced the sale but gave me the cold hard facts on the vehicle. At no point did I feel pressure to buy, however, I felt very comfortable in the dealership and felt like I was receiving a fair trade in deal. I would recommend the dealership and Greg for any of those that ask! More

Amazing Experience I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I liv I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I live out of state and came to visit a friend who lives in Indiana. I had a flat tire and took my car to Tom Woods Volkswagen. I was a little frustrated and hesitant because, looking at how nice and fancy this place was, I thought it would cost me an arm and a leg just to fix my flat. Boy, was I wrong. The pricing was very great compared to other places I've been, and that was a huge burden lifted off of my shoulders. Also, you could really tell that the service tech that helped me, Derrick Thames, really loves what he does. He had the best attitude and made sure my car was ready to go quickly. It's not every day that you find someone that is so clearly in love with their job. Very refreshing. More

First time customer Great experience! This was my first time buying a car on my own and my sales person (Anya Bass) made the experience very smooth and no pressure.She wa Great experience! This was my first time buying a car on my own and my sales person (Anya Bass) made the experience very smooth and no pressure.She was very helpful and knowledgeable.I have never owned a Volkswagen before and am loving it. I purchased a new car and Anya has always been avaiable to answer any of my questions I might have about the car even on her days off. I will be sure to recommend this dealership to friends and family. Love the service department. They take good care of their customers. Thanks! Enjoying my new Eos!!! More