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Tom Wood Volkswagen

Indianapolis, IN

4.5
404 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 404 reviews

September 30, 2016

Get it in writing Make sure you get any thing they say in writing: I delt with Tom Wood as my "preferred" dealership in the area to receive my TDI Customer Goodwill More

by Jason Reynolds
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Casey and Joe Jacobson
Oct 03, 2016 -

Jason Reynolds responded

I had also reached out to VWOA. They contacted the dealer and Tom Wood had since resolved siting a misunderstanding. No way to change the original review. Semi satisfied since.

September 03, 2016

Terrific dealership experience I found the used car of my dreams and contacted Tom Wood Volkswagen and was put in touch with Kenny Scott.We negotiated the price via phone and intern More

by caddyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several,too numerous to name, Kenny Scott
Sep 09, 2016 -

Tom Wood Volkswagen responded

Thank you so much for taking the time to share! We're glad Kenny and the rest of our team were so helpful, and we hope you enjoy your new vehicle!

May 20, 2016

Great Shuttle Service Tom Wood Volkswagen provides shuttle service for when you are having your car worked on. Each time a guy by the name of Gene Horne has driven me to a More

by Horace Mann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Horne, Gene Horne
May 20, 2016 -

Tom Wood Volkswagen responded

Thanks for sharing!

April 29, 2016

Great service I was able to get appointment quickly due to vehicle problem. Addressed other problem and maintainence at same visit. On time, great communication, wo More

by Mike S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Horne, Jon Dwyer, Jon Dwyer, Gene Horne
April 21, 2016

Great service and shuttle ride to work This was my first time at Tom Wood Volkswagen and I have to say I was really impressed. The service department is extremely efficient and everyone w More

by VW4Lyfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Horne, Jack Harrell, Jack Harrell, Gene Horne
April 14, 2016

Great staff and amazing service! I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great s More

by tonkatim420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dwyer, Gene Horne, Luke, Jack Harrell, Jon Dwyer, Gene Horne, Luke David
March 18, 2016

Service was awesome and on point Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awe More

by Yemi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Horne ,Jon Dyer, Jon Dwyer, Gene Horne
January 08, 2016

Pleasant shuttle ride to Broadripple Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very profession More

by delzville
Recommend Dealer
Yes
Employees Worked With
Darrick Thames, Greg Suskovich, Greg Suskovich
December 20, 2015

Shuttle Service Had to drop off car this morning at Tom Wood Volkswagen and catch the shuttle to work. The check in was short and simple and there wasn't a wait for More

by JaeGrae
Recommend Dealer
Yes
Employees Worked With
Gene Horne, Gene Horne
December 20, 2015

Arrogance and Greedy This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it More

by Djcooper80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Miller and Brian McNamee
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