Tom Wood Volkswagen

Unexpected but Exciting Vehicle Purchase I have been a customer at Tom Wood Volkswagen for the past year. I would get my car serviced here at the dealership. The experiences with getting my c I have been a customer at Tom Wood Volkswagen for the past year. I would get my car serviced here at the dealership. The experiences with getting my car serviced were always pleasant and easy going. A few weeks ago I took my beetle in to be checked on. They did a diagnosis of it and long story short, I needed to get a new car. I had the decision to either put money into fixing my old car; it was going to cost more than what I owed. Or get a new car that was up to date and had absolutely no issues. I decided to see about getting a new car. From there I was introduced to my sales person, Brian and he was awesome to work with. I was still upset from the news about my old car, so at first I wasn't so easy to work with. I let Brian know about my concerns and also told him that I was in the process of trying to get a home. Brian took everything into consideration and showed me several options, he answered all my questions and didn't mind going back and forth with me during negotiation. I did not feel pressured or uncomfortable while trying to make a decision. I truly felt like Brian was more concerned about helping me out, than he was with making a sale. He even gave me advice and ideas about buying a home. Brian has a very easy going personality that actually made this stressful situation fun. Also all of the staff at Tom Wood were great. Everyone that I talked to and did business with were pretty cool. Like I said I actually started to have fun while I was there. I feel like I got the best deal I absolutely could of gotten. More

Fantastic car buying experience! Very helpful staff. My sales guy Kenny Scott went above and beyond to help my experience go smoothly. He was able to answer all questions I had. My wi Very helpful staff. My sales guy Kenny Scott went above and beyond to help my experience go smoothly. He was able to answer all questions I had. My wife and i were thrilled with our buy. Can't speak enough on the customer care, price and how fast we were in and out. More

Good used car buying experience. I enjoyed my used car buying experience at Tom Wood VW. Brian C. was very helpful with the purchase. He did everything he said he would do and more. I enjoyed my used car buying experience at Tom Wood VW. Brian C. was very helpful with the purchase. He did everything he said he would do and more. More

Good buying experience I bought a used GTI, and found the staff to be courteous and helpful with good follow-up. I was in and out in no time. I bought a used GTI, and found the staff to be courteous and helpful with good follow-up. I was in and out in no time. More

Perfect Buying Experience Couldn't be happier with my new purchase!! Best service I've had at a car dealership. BRIAN CARLSON is the best. I was very satisfied with my purchase Couldn't be happier with my new purchase!! Best service I've had at a car dealership. BRIAN CARLSON is the best. I was very satisfied with my purchase and I've never had a sales representative work so hard to make sure I was completely satisfied with my purchase. I will always go back to Brian for vehicle purchases and car questions. Thank you Brian and Tom Wood. -Nick More

Great Buying Experience We went to Tom Wood VW to buy one vehicle but ended up purchasing two. The first vehicle was a Golf GTI. The sales representative Kenny Scott was v We went to Tom Wood VW to buy one vehicle but ended up purchasing two. The first vehicle was a Golf GTI. The sales representative Kenny Scott was very helpful and knowledgeable. He had a good assortment of GTI's to pick from but the one I wanted was at another Volkswagen dealership in the area. In no time whatsoever he contacted the other dealer and procured and delivered the desired GTI. The delivery was without hassles or surprises. As above, we went to the dealer looking for only one car but my girlfriend fell in love with a 2016 Pre-owned and certified Beatle. Kenny suddenly had not one but two deals to work with. He was focused and efficient with all the details. The second delivery, on the same day, was as hassle free as the first. Steven in financing like Kenny was equally attentive to detail and service. He was friendly, quick and efficient obtaining suitable and competitive financing for both of use. Overall a great experience More

Awesome Experience! What a great experience buying a car! We left the dealership knowing that we were their highest priority, not just making a sale! Our sales represen What a great experience buying a car! We left the dealership knowing that we were their highest priority, not just making a sale! Our sales representative, Kenny Scott, went above and beyond to make sure we were 100% satisfied with our purchase! Both he and the sales manager, Sam Trezzo, were great to work with! I can't say enough about the whole team at Tom Wood Volkswagen and their commitment to ensuring customer satisfaction! More

Great Customer Service Experience Kenny Scott made me decide to convert from getting my usual car brand. I was loyal to them for a long time but I appreciated the customer service exp Kenny Scott made me decide to convert from getting my usual car brand. I was loyal to them for a long time but I appreciated the customer service experience that I had at Tom Wood Volkswagen! There are lots of perks at Volkswagen and Kenny is a great salesman. He's kept in touch with me (with no pressure) since August when I originally started looking and once I was ready and went in he made the transition so easy that I knew I was making the right decision. I would recommend anyone to give them a shot as I'm very happy with my purchase! More

Our minivan purchase I highly recommend all the folks at Tom Wood Volkswagen on 96th St in Indianapolis, they made the purchase of our new minivan a remarkable experience! I highly recommend all the folks at Tom Wood Volkswagen on 96th St in Indianapolis, they made the purchase of our new minivan a remarkable experience! Thank you to Brian Carlson, Allen Gooch Sam Trezzo, and Stephan Adams great job. More

Never go to Tom Wood Service center again Timing chain tensioner failed at 73k miles on a 2012 CC, causing major engine damage. Tom Wood initially tried to charge $115 for a diagnostic when no Timing chain tensioner failed at 73k miles on a 2012 CC, causing major engine damage. Tom Wood initially tried to charge $115 for a diagnostic when nothing was done but trying to start it and put a scope down in the valve cover. From that they estimated $7,000! They never even pulled the Technical Service Bulletin. Found out VW has had problems with defective tensioner causing premature timing chain failure. Maintenance book shows check and replace timing 'belt' if needed at 60k, this vehicle has a timing 'chain' not timing belt. A Class action lawsuit is currently in the works for the tensioner, which has been known by VW since the 1999 Passat. Asked TW for assistance to get VW to stand behind their product and cover the repairs, their response was 'no', only giving me a number to call. They also denied any knowledge of problems with timing chain tensioner. However the service writer immediately suggested it was probably a timing chain problem. I spoke with multiple mechanics who all were surprised a timing chain would fail at that low of mileage. According to an independent mechanic, who I gave a copy of parts list to, indicated their 'worst case scenario' estimate was padded with new items not damaged or needed, and also indicated it wasn't complete with other items they would have charged for making their 'worst case scenario', actually their 'best case scenario'. I will never step foot in any Tom Wood again! If you need a VW dealer, make the drive to Falcone. More