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Tom Wood Volkswagen
Indianapolis, IN
404 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 404 reviews
March 23, 2017
Great experience Great experience, Kenny was very educated on the car and to helping us. The process was easy and fairly quick. It was great the dealership had so many Great experience, Kenny was very educated on the car and to helping us. The process was easy and fairly quick. It was great the dealership had so many options of vehicles to choose from. More
by Owimmenauer
Employees Worked With
Kenny Scott, Sam Trezzo
March 23, 2017
Anya Bass is the best! Went searching for a used GMC Acadia Denali that we saw online- met Anya Bass shortly after arriving. She was awesome- no pressure, straight forward. Went searching for a used GMC Acadia Denali that we saw online- met Anya Bass shortly after arriving. She was awesome- no pressure, straight forward. Exactly what we were looking for in a sales person. Bought the car, and will go back to her and buy our next one. Only negative part of experience was there was only one finance manager on the property so after waiting for an hour we left and came back the next day to sign the paperwork. More
by Garrett Hall
Employees Worked With
Anya Bass
March 22, 2017
The entire team is fantastic! I have nothing but good things to say about Tom Wood Volkswagen. I bought my Jetta GLI just over a year ago. John Pittman was my sales person, and he I have nothing but good things to say about Tom Wood Volkswagen. I bought my Jetta GLI just over a year ago. John Pittman was my sales person, and he was fantastic. I came in today for a free car wash and fluid check. John saw me at the door and said "Daniel! How's it goin?". Keep in mind I haven't seen him in a year, and he remembered my name! When I originally worked with John, he took his time with me (I was very indecisive, as this was my first new car). I worked with him for 2 days, and at no point did I ever feel pressured to buy. By the end, he helped me pick out the perfect fit for me. 6 weeks after I picked up my car, I hit a pothole and blew out one of my tires. Because I purchased the wheel and tire insurance, I owed nothing. (If you live in Indiana, buy that insurance. It's worth every penny. You know our roads.) I dropped off my car during my lunch break. Gene Horne was the shuttle driver. He dropped me off at work, and even offered to pick me up when the repair was complete. For about the same price as I would have paid for a base model Ford Focus with none of the bells and whistles, I got a Jetta GLI with heated seats, heated mirrors, Apple CarPlay, a huge trunk, XM Radio and a backup camera with a huge LCD screen, a sunroof, sport mode transmission, HID headlights, etc. All of these features came standard. I didn't have to pay extra for anything. That's one of the many reasons I've recommended VW to all of my friends who are in the market for a new car. I can't recommend Volkswagen as a brand, or Tom Wood Volkswagen enough, especially John Pittman! The industry needs more sales people like him! More
by Danbrenn
Employees Worked With
John Pittman, Jon Dwyer, Gene Horne
March 21, 2017
Great experience! Alex Green was great to work with! He was knowledgeable, friendly, and responsive, but he did not pressure us to make a decision. He provided one of Alex Green was great to work with! He was knowledgeable, friendly, and responsive, but he did not pressure us to make a decision. He provided one of the best car buying experiences we have ever had! Everyone at the dealership was super helpful and easy to work with. We would definitely recommend Alex and Tom Wood Volkswagen. More
by Barbara Moser
Employees Worked With
Alex Green
March 21, 2017
Great Service Brian did a fantastic job on short notice. He provided straight forward details that made us feel comfortable and left nothing to assumption. I'm look Brian did a fantastic job on short notice. He provided straight forward details that made us feel comfortable and left nothing to assumption. I'm looking forward to working with the team at Tom Wood and taking advantage of the benefits Brian was able to provide. More
by Steven Smock
Employees Worked With
Brian Carlson, Joe Jacobson, John Hiatt
March 20, 2017
I have had my car serviced by Jon for miles 1-250,000+ The fair billing, the working with my availability, honesty, great workmanship are some of the reasons I will only take all of my vehicles to Jon. The fair billing, the working with my availability, honesty, great workmanship are some of the reasons I will only take all of my vehicles to Jon. More
by Joshkelly3429
Employees Worked With
Jon Dwyer
March 19, 2017
Great Service Brian was very helpful and did outstanding on follow up. Every one I dealt with did a great job. I am look forward to working with them in the futur Brian was very helpful and did outstanding on follow up. Every one I dealt with did a great job. I am look forward to working with them in the future. More
by rzellers
Employees Worked With
Brian Carlson
March 19, 2017
Nice Experience Solid customer service. Nice conversations while things were getting processed. They were ready for me when I arrived. Car was as advertised. I was al Solid customer service. Nice conversations while things were getting processed. They were ready for me when I arrived. Car was as advertised. I was also presented with a copy of the carfax report. More
by Kgading
Employees Worked With
Brian Carlson, Sebastian Kastberg, Da'Shawn Jackson
March 18, 2017
Tom Wood VW I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out I got great service from John Dwyer and Joe Jacobson today at the dealership. They serviced my vehicle and, when a problem developed, they went out of their way to fix the problem and make sure I had a good experience. I absolutely did have a good experience, and it's entirely because of John and Joe. More
by Chris Camp
Employees Worked With
Joe Jacobson, Jon Dwyer
March 13, 2017
Excellent The customer service was second to none. Brian Carlson answer all my question and wanted to make sure I got what I wanted. Great job! The customer service was second to none. Brian Carlson answer all my question and wanted to make sure I got what I wanted. Great job! More
by D.A
Employees Worked With
Brian Carlson, Joe Jacobson, Jack Harrell, John Hiatt
