Tom Wood Volkswagen

I just had service for my Atlast and Deja, the service representative was AMAZING! She communicated before, during and after my service and called me by name each time we interacted. I came in the next da representative was AMAZING! She communicated before, during and after my service and called me by name each time we interacted. I came in the next day as well and she remembered my name immediately. Very impressed by her and her customer service! More

Brought car and keys to be reprogrammed after I was informed it would only take an hour. Two hours and 30 minutes later they were done on a job that should only take 30 mins. Arrived at 8:15am and chec informed it would only take an hour. Two hours and 30 minutes later they were done on a job that should only take 30 mins. Arrived at 8:15am and checked out at 10:59am. Their answer was the computers are running slow and the. Told by a different service advisor the first software download didn’t work! What ever time they suggest would advise you to allow much more time; otherwise you might find yourself canceling other appointments without much notice. More

Although our salesman (BB) was new to the dealership, he did a good job. He was up front and very patient. Finance was great. Up front and wanted to make all the paperwork was correct before submitting. Ve did a good job. He was up front and very patient. Finance was great. Up front and wanted to make all the paperwork was correct before submitting. Very informative. More

Great service writer and a reasonable amount of time waiting for service completion. Photos were sent showing service progress waiting for service completion. Photos were sent showing service progress More

Was excellent, the way how they help me, employees and the whole team they did a great job. the whole team they did a great job. More

Tom woods prices for repairs are fair and beat the competition so next time you get a quote check Tom Wood there prices are fair thanks for your excellent service competition so next time you get a quote check Tom Wood there prices are fair thanks for your excellent service More

The dealer was patient and took the time to get me comfortable with my first car purchase. He was extremely knowledgeable about all the car feature specifics and differences at each trim level. Defini comfortable with my first car purchase. He was extremely knowledgeable about all the car feature specifics and differences at each trim level. Definitely recommend Stephan and Tom Wood VW. More

Stephan Pavicic is an outstanding salesperson who truly cares about his customers. From the moment we walked into the dealership, he went above and beyond to provide us with exceptional service. Not only d cares about his customers. From the moment we walked into the dealership, he went above and beyond to provide us with exceptional service. Not only did he assist us in finding the perfect vehicle, but he also made sure to follow up with us a couple of weeks after our purchase to ensure our continued satisfaction. Overall, our experience with Stephan Pavicic was exceptional. He exemplifies what it means to be a top-notch salesperson, and his commitment to customer satisfaction is truly praiseworthy. We highly recommend him to anyone in search of a caring and knowledgeable sales professional. More

Used to great service, this visit, not so much. Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. App Wants greeted at the vehicle, had to find a service advisor. Abnormally long wait time for a single tire replacement, about two and a half hours. Appreciate being worked in, but if it's that long for a simple tire replacement, I feel like there's issues with that. Used to get a digital inspection with pictures and videos, didn't get that either. My TPMS light was on when leaving. Front tire pressures were low. Spare was low. Rear tires were high. Hope, my advisor was nice, but the overall experience was just eh. More