Tom Wood Volkswagen

Easy in, easy out Was able to customize a vehicle with the help of the sales crew, prep the vehicle, and arrange a fair trade for my old car in under 48 hours. Very ho Was able to customize a vehicle with the help of the sales crew, prep the vehicle, and arrange a fair trade for my old car in under 48 hours. Very honest guys and little pressure to spend. More

Great experience with great employees This dealership was great on its own but the staff made it even better. They are extremely kind and want to make your purchasing experience the best t This dealership was great on its own but the staff made it even better. They are extremely kind and want to make your purchasing experience the best they possibly can. Our sales guy, Stephan Pavicic, was one of the best sales guy we have come across. More

Excellent experience buying a used car Dealership personnel scheduled a test drive, were knowledgeable and treated us with respect. Rob, the salesman knew when to be quiet and stop selling Dealership personnel scheduled a test drive, were knowledgeable and treated us with respect. Rob, the salesman knew when to be quiet and stop selling and to treat us as adults. Finance Manager Brian, did not engage in hard sell and maintained a sense of humor at 10:00 pm. More

Outstanding customer care My wife and I are from Wisconsin, our daughter Nicole lives here in Indianapolis. Our daughter purchased two Volkswagens from Tom Wood VW. We have bee My wife and I are from Wisconsin, our daughter Nicole lives here in Indianapolis. Our daughter purchased two Volkswagens from Tom Wood VW. We have been so impressed with the customer support from Service Advisor Jack Harrell, for our daughter, that we decided to purchase our new Volkswagen from Tom Wood VW instead of our local dealer in Wisconsin. Jack truly treats our daughter as one of his, and truly cares for her safety. This gives us peace of mind being 400 miles away, We trust Jack to take the very best care of Nicole. This dealership has the most outstanding positive attitude that we have experienced in a long time. John Pittman was excellent in showing all of the car features, and working hard on our trade in value. Many thanks to Jack, John, Sam and Joe for making our day special and becoming a part of the VW family. The receptionist, who's name we fail to remember, made us feel comfortable the minute we walked through the front doors, We thank you so much, and apologize for not remembering your first name, sorry! More

Tom Wood Volkswagen We worked with John Pittman recently and purchased a Volkswagen Tiguan. John was helpful, knowledgeable and very patient. We look forward to working We worked with John Pittman recently and purchased a Volkswagen Tiguan. John was helpful, knowledgeable and very patient. We look forward to working with John in the future! More

Best dealership I've been to! My wife and I saw a used car on their website we were interested in. We went on a drizzly Saturday morning to see it. The car had been sold the nigh My wife and I saw a used car on their website we were interested in. We went on a drizzly Saturday morning to see it. The car had been sold the night before. Matt introduced himself to us, and introduced us to Alex. Alex searched the Tom Wood inventory and found one at the Tom Wood Nissan location. He went to pick up the car we wanted to see. We took it on a test drive and were sold! We had a car to trade. They negotiated with us and we got our asking price for the trade. We were thrilled! We are grateful to Matt for introducing us to Alex, he was awesome to work with! More

Absolutely amazing and friendly staff Everyone there was extremely friendly and helpful. I found the perfect car for me! Matt Weiper is an excellent salesman and I would recommend him to a Everyone there was extremely friendly and helpful. I found the perfect car for me! Matt Weiper is an excellent salesman and I would recommend him to anyone! Da’Shawn Jackson was also extremely helpful with giving me information on my car prior to the purchase. More

Tom Wood Volkswagen Services I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite som I have been going to your keystone location for all of my Passat needs even though I did not purchase my vehicle through your dealership for quite some time. I just recently got my oil changed at your location earlier today. Unfortunately, this will be my last time ever paying for service at your facility. The past times I have brought my vehicle in to get my oil changed, it took at least 2 hours to get it done. This time, I made sure to make an appointment ahead of time to avoid the wait. It seems every time I arrive and walk into the office to speak to someone to check my vehicle in, there is almost no one in the office. The only one to two people in the office are either on the phone for what seems to be a long period of time, or talking to each other and ignoring that I have been standing in front of them for at least 5 minutes. I understand they are busy, but I am also in customer service and don't just ignore a customer that just walked in and leave them standing there for a period of time. It doesn't matter what age the customer is that walks in, it's unacceptable, and I wouldn't be writing a complaint if it hasn't happened every single time I have brought my vehicle in. No one has EVER came to get me in the waiting area to notify me that my vehicle service has been completed, or close to being done. From past experience, I have always known to go check myself at the office after at least and hour and a half of waiting to see if my car is ready or close to being done. I made my appointment today for 1:30pm and had class at IUPUI downtown at 3pm. You would think an oil change wouldn't take more than 30-45 minutes, let alone two hours. Especially if you had previously made an appointment ahead of time to avoid this from happening again. The customer service I have encountered countless of times, and the amount of wait time I have had to endure for AN OIL CHANGE is disappointing and continues to be a let down. I also had to miss my college class because of this. I parked my car in the garage at 1:15pm and did not pull out of the parking lot until around 3:30pm. I will be sure to hinder other Volkswagen owners from ever using your services, even if it's a small service such as a basic oil change (unless they want to wait 2 hours or more). Over priced for the lack of customer service and efficiency. More

Awesome Very professional and helpful especially my salesman Kenny Scott. Kenny and Brian Carlson worked hard to get me the right price and payment for me. Ve Very professional and helpful especially my salesman Kenny Scott. Kenny and Brian Carlson worked hard to get me the right price and payment for me. Very satisfied with my experience and would definitely go back. More