Tom Wood Volkswagen

Best car buying experience Great experience, great price, no pressure... Michael Garton was extremely patient and helpful. Our experience when making a decision to purchase a ca Great experience, great price, no pressure... Michael Garton was extremely patient and helpful. Our experience when making a decision to purchase a car from them surpassed our expectation. More

Excellent Atlas Purchase Thank you to the team led by Antonio. Put customer first. I will return in the future for a second automobile. I recommend highly to any interested Thank you to the team led by Antonio. Put customer first. I will return in the future for a second automobile. I recommend highly to any interested car buyer - they won't be beat. More

Don't expect service after the sale Purchased a pre-owned Lexus on 12/2/17 at the Tom Wood VW dealership in Indianapolis. After negotiating a price (which was not easy since they totally Purchased a pre-owned Lexus on 12/2/17 at the Tom Wood VW dealership in Indianapolis. After negotiating a price (which was not easy since they totally valued my trade incorrectly - originally as a Tacoma access cab versus Tacoma double cab - about a $4k difference), I opted out of trading my vehicle and purchased the Lexus out right. Be wary of the finance office...they attempt to sell all sorts of add-ons and charge a $140 "loan processing fee." In addition to this, the dealer charges a $160 fee for DMV Nationwide (title work)...AND (yes, another AND) $199 documentation fee. This is roughly $500 in fees. After complaining about the $160 "DMV Nationwide" fee, a manager deducted that price from the vehicle (but it still shows as a charge in paperwork). My main gripe here is when it came to paying taxes and registration. The company they use (and charge their customers for) has incorrect information and forms. The form they gave me to complete back in my home state of Missouri was outdated by over a year. I sent several emails to my Salesperson, Matt Weiper and Finance guy, Brian Carlson with NO replies. Only after contacting Anthony, the sales manager, did I receive a call from Brian and he was actually reading my email over the phone with me...so it was a complete waste of my time where I simply had to explain I was contacting them to get an update on when my plates would arrive and that I was also overcharged for City taxes (required for St. Louis). He said he would get back to me...and he did, but by email and he copied his manager along with the operations manager of the dealership, Josh Petree. I replied to this email but never heard back from ANY of the gentlemen copied in the email. After submitting yet another document required (and only discovered by me taking a VERY proactive stand with this transaction), I asked for an update or estimate of time on plate arrival. I never received a response via email or multiple voice messages. I called the operations manager and he responded but did not have a resolution time...however he assured me that he would look into it and let me know...which he did and by this time, I was preparing a road trip from St. Louis to east coast with expired tags. We are now now in the 1st week of February (car purchased 12/2/17). Josh, the operations manager calls to tell me that DMV Nationwide was putting a rush and would send my plates to my home but that they would likely arrive later in the week (after I would already be on my trip). The plates were not delivered until 2/13/18. 50 business days (and yes, I took out Christmas day and New Year's day). My frustration with the folks at Tom Wood VW wasn't so much the amount of time to receive my plates (and refund for taxes that were overpaid), it was the lack of concern and communication. I never again spoke with my salesperson even after multiple emails that went unanswered and voice messages. I do not recommend doing business with these folks...in all my years of buying cars (and lots of them), this is by far the worst transaction ever. More

Key replacement Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to Went for an extra key for our Jetta Denver handled the issue well. Key ordered and delivered in less than a week. Previous sales rep was supposed to have done this November, but never did. More

Awful customer service Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable fr Luke said he will not serve me, in getting my car serviced. This is discrimination, I am of an ethnic minority and this is absolutely unacceptable from Volkswagen. More

Excellent customer services I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. I bought a new 2018 atlas. Good car. Excellent service to find the best loan to me. Very good at introducing and comparing different models in dealer. More

Tiguan lease I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also I had a very positive experience leasing new Tiguan for my daughter. Stephan worked hard to get us a lease agreement within our budget and he was also able to have the car detailed while we worked with Brian in finance. The new car was ready when we were finished with financing and we were able to drive home in the new car. More

Great Experience with Stephan My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed My fiancé and I had a wonderful experience at Volkswagen. We can not say enough great things about Stephan! He immediately made us feel very welcomed and comfortable. I am a first time car buyer and he answered all of our questions and guided us through the entire process effortlessly and efficiently. We did not feel pressured to purchase a car which is what made our expierence that much better. You can really tell how much he cares and loves what he does. My fiancé had such a great time he is looking to purchase a car from Stephan as well. We highly recommend Volkswagen and everyone involved the process was amazing! More

Car purchase Brian and Chris were polite and patient. They were very professional. They worked as a team and made you feel welcomed as soon as you walked in the lo Brian and Chris were polite and patient. They were very professional. They worked as a team and made you feel welcomed as soon as you walked in the lobby. More