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Tom Wood Volkswagen
Indianapolis, IN
405 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 405 reviews
June 26, 2019
Good Customer Service I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! More
by Ruharris30
June 06, 2019
Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More
by MRI girl
Employees Worked With
Jack Harrell
April 19, 2019
They reward repeat customers Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for re Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for repeat customers! More
by 2005 Audi A4
Employees Worked With
Jack Harrell
April 18, 2019
Love our new vehicle, unimpressed with staff Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman wa Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman was very slow and kept disappearing when we needed him. Nobody seemed to know how to answer questions and had to ask 3-4 others to give us an answer. I would recommend buying from this dealer, but make sure you have 5+ hours to spend at the dealership. More
by Carguy
Employees Worked With
April 09, 2019
VW Alltrack - Great Service The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work. It was also the fastest I’ve ever done the paperwork and nobody was pushy on the extras. More
by MicMin2424!
Employees Worked With
March 19, 2019
All around great experience Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interes Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interesting! Very knowledgeable! More
by The mileys
Employees Worked With
Jack Harrell
March 11, 2019
Unfriendly person Unfriendly personnel Brian Harrell or jack He asked me did you have the light on in the car I answer him yes And I say it is not hold more then Unfriendly personnel Brian Harrell or jack He asked me did you have the light on in the car I answer him yes And I say it is not hold more then 25 p So he say do you here any thing from the tire I answer him yes Then he asked me what was it I didn’t like his question and I say you should know by now I left him then I talked my best sales person in Tom wood VW his name is Rob Pucci He is the one take me to show me what was in the tire Brian Harrell Never offere me to see it Any way he was around me and Rob And told me to fix this will be $140 I say no I will take the tire and fix 25 min I left I fix it then back The I meet the service person his name is Shawn Todd Very nice and he complet the job More
by Hassanin
Employees Worked With
Jack Harrell, Rob Pucci
March 05, 2019
Treated Me Like Family. The title of my review really says it all, but here’s the details... I hadn’t expected to walk out of the dealership with a vehicle, because of limite The title of my review really says it all, but here’s the details... I hadn’t expected to walk out of the dealership with a vehicle, because of limited credit history. The Tiguan I had come to see was very fresh in their inventory and hadn’t even had the chance to be detailed yet, but they let me take it for a test drive anyway. I explained what my financial needs were, and Greg went to his finance manager and worked some magic. They gave me WAY more than a fair trade in value for my sad little car, just to help me get the deal done. All of the staff I interacted with while I was there were friendly, and the showroom was immaculately clean. Greg and Adam truly made me feel like they cared. By the time I left that evening, I walked away with a payment BELOW what I wanted to spend and a beautiful CPO Tiguan with a lifetime powertrain warranty, which was above and beyond what I could’ve imagined I’d be able to afford. I even gave the finance manager and my salesman a hug! I’ve had the vehicle for about three and a half months now and have had absolutely no issues. Great service, great people, and a great vehicle all added up to the perfect buying experience. Thanks guys! More
by CarlyVW
Employees Worked With
Greg Suskovich
March 01, 2019
Fantastic Service I came into Tom Wood skeptical about buying a new car. I left a devoted Volkswagen customer, and in a new vehicle. John Pittman is one of the best sal I came into Tom Wood skeptical about buying a new car. I left a devoted Volkswagen customer, and in a new vehicle. John Pittman is one of the best salesman I’ve ever come into contact with. He is honest, clear, and genuine, which is very difficult to find especially in the car industry. At no time did he come off as pushy or intimidating, he simply offered support through the whole process. He worked so hard to make sure I was happy with my purchase, and he even sent me personalized videos throughout the car buying process to update me on things I needed to know! I would 100% recommend him to anyone buying a vehicle. More
by Madisonsavage
Employees Worked With
John Pittman
January 17, 2019
Saved me after dead battery Found a dead battery as I left work. Got a jump from a friend and showed up at Tom Wood VW 20 minutes before their service department closed. I left t Found a dead battery as I left work. Got a jump from a friend and showed up at Tom Wood VW 20 minutes before their service department closed. I left the car and they provided me transportation in 15 minutes! The next morning I had my car back by 11 AM with a fresh battery. Very impressed by the fast & friendly service. Thanks Tom Wood VW! You saved me in a time of need. More
by GTI fan
Employees Worked With
Jon Dwyer
