Tom Wood Volkswagen

Worst customer service Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out of gas. They didn’t put the temporary plate on but emailed me a copy 5 days later and told me to tape it on. Spend your money somewhere else. More

Not a happy customer with used car purchase worth $29000 I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that t I purchased a used car with confidence and peace of mind from Tom Wood VW for $29000. I lost both confidence and peace of mind when I found out that the tire tread left on the car was only 5/32” after driving for only 6 weeks (~1000 miles). Based on the Carfax report they showed me, the tires were replaced at 10k miles and the car has 33k miles when I purchased. Which means the tire tread is down to 60% within 20000 miles. One tire had a hole and I had to replace all 4 tires. I contacted the sales team over phone and was told to deal with Bridgestone Tires (thank you for the valuable suggestion!). I would have contacted Bridgestone if Tom Wood provided me with all the documentation from the previous owner. I asked them if they can give me couple of oil changes as compensation for this and the answer is NO as it is not their fault. I find it as your fault because you sold me a car worth $29000 with only 40% of tread life. Beware of add-ons that they sell. The salesmen told me they cannot sell the car without installing Pulse and Xzilon treatment on the car. I should have stepped out without making the purchase, it is my fault. I purchased the car on Saturday and they called me Monday morning saying my car is ready for pickup. They forgot to install Pulse and I wasn’t sure if they did the Xzilon. I had to go back to the dealership couple times to get these two add-ons. How ethical is it for a big dealership to sell Xzilon treatment on the car with scratches? The sales team will never reply to your emails post sale (at least I never got any). The car looked very clean from outside and the seats were cleaned very well. But there is lot of junk and pet hair below the seats. My toddler picked up peanuts and I was glad I stopped him from putting it in his mouth. The car has been with the dealer for almost 2 months and who knows which bacteria grew on it. A simple vacuum cleaner could have pull all that off from the carpet. This tells me how detailed the detailing was done. I gave this feedback to the sales manager and he did not even care for detailing the car. I can keep on writing but it is not worth my time. Just beware and be cautious while buying a car from this place. More

New car purchase The Tom Wood group worked as a team to get me the vehicle I wanted at the right price. Everyone was nice and the dealership was spotlessly clean. The Tom Wood group worked as a team to get me the vehicle I wanted at the right price. Everyone was nice and the dealership was spotlessly clean. More

Great experience and service It started off well as I came in and was immediately greeted by John who grabbed the door for me. John asked what I was there for and the rest was his It started off well as I came in and was immediately greeted by John who grabbed the door for me. John asked what I was there for and the rest was history. I highly recommend this dealership and working with John Pittman as he was attentive and listened to what I was looking for and didn't try anything outside of making the deal work for me. Honestly, it was the best and easiest experience with a car dealership ever. More

Good Customer Service I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! I love how I was treated and how they helped me get into a car that is wonderful.. it was very good customer Service!!! I love my 2019 Jetta!!! More

Always great The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in rec The boys that sweep and wash the car could use a little more training. But Jack is always great to work with. He get me in and out of the shop in record time. More

They reward repeat customers Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for re Tom Wood VW service advisor, Jack Harrell is awesome. Thank you! Jack makes the service experience easy. The service rewards system is great for repeat customers! More

Love our new vehicle, unimpressed with staff Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman wa Impressed with the vehicle we purchased and the price. Not happy with the amount of time it took to go through the car buying process. Our salesman was very slow and kept disappearing when we needed him. Nobody seemed to know how to answer questions and had to ask 3-4 others to give us an answer. I would recommend buying from this dealer, but make sure you have 5+ hours to spend at the dealership. More

VW Alltrack - Great Service The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work The team at Tom Wood VW were great to work with! They bent over backwards to make reach the number that I set as the requirement to make the deal work. It was also the fastest I’ve ever done the paperwork and nobody was pushy on the extras. More

All around great experience Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interes Service manager jack was awesome!! Not only great customer service but Jack spoke about the car and knew about the car trivial stuff that was interesting! Very knowledgeable! More