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Tom Wood Volkswagen

Indianapolis, IN

4.4
408 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 408 reviews

April 17, 2020

Gary Baker was awesome! He went above and beyond! I purchased my VW Jetta from Gary Baker on New years eve. I came in close to closing and he was more than willing to stay over and help me. I had some More

by Hbone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Baker
Apr 17, 2020 -

Tom Wood Volkswagen responded

Hailey - Thank you for sharing! We're delighted that Gary was able to help kick off your New Year with a great deal on your Volkswagen Jetta. We know he will appreciate your kind words and recommendation. Safe driving and we hope to see you down the road! -The Tom Wood Volkswagen Team

March 30, 2020

Sales Person Jake Our sales rep Jake was awesome!! He was knowledgeable and helpful. We would defiantly come back in the future. Like many others the car buying experie More

by robmacdonald2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Carlson
Mar 30, 2020 -

Tom Wood Volkswagen responded

Thank you for the review! We couldn't be happier to hear that Jake provided the amazing service that we pride ourselves on at Tom Wood Volkswagen. We will certainly let him know that you appreciate his help!

January 28, 2020

John Pittman A great experience working with John Pittman! The process was very smooth and organized and John answered all of my questions and was very helpful. Wo More

by christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pittman
Jan 29, 2020 -

Tom Wood Volkswagen responded

Thanks, Christy! We're grateful for your kind words. We hope you'll tell others about us, and send them our way. Thanks again!

January 17, 2020

John is awesome John is just different in that he isn't the typical salesperson. I never felt like he was trying to sell me anything as he listened to my needs/wants More

by mkoehlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pittman
Jan 20, 2020 -

Tom Wood Volkswagen responded

Even after 50 years in the business, we still enjoy it when someone says nice things about us. We hope you're enjoying your new vehicle, and that we'll see you again soon!

December 10, 2019

My bill was over $200 for a 5 min job to replace a $12.18 part. Should have done my research rather than trust them for a fair price. Do your research beforehand or get a second opinion More

by Esatterfield
Recommend Dealer
No
Employees Worked With
Brian
December 05, 2019

Worst Car Buying Experience Ever! For starters, I called ahead and told the sales person that I would be driving in from out of state to see a specific vehicle and to confirm it's avai More

by blakew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leif something, Demiko Southern, John Pittman, Kent Golden
Dec 20, 2019 -

Tom Wood Volkswagen responded

Hello, thank you for your review. We're disappointed to learn about this poor experience, and apologize for any miscommunication or inconveniences you've encountered. We'd like to get in touch to clear things up and reach a resolution with you. Please give our General Manager, Kent, a call at 317-705-7000 to further discuss things. Thank you again!

November 29, 2019

Had been working with Johnny Pittman since July on getting a new R-line Atlas. Stopped in yesterday and we had excellent service and was finally able to make it happen. Love my new SUV More

by jcb1982
Recommend Dealer
Yes
Employees Worked With
John Pittman
Dec 02, 2019 -

Tom Wood Volkswagen responded

Two great things: A new Atlas and an excellent review. That means you’re happy and we’re happy. Thank you so much!

October 24, 2019

Pushed expensive repairs on us with little communication. I brought my 2015 Jetta in for repairs on a Monday. Instead of calling my husband, the service department claimed the phone system was down and commun More

by shoegazer12029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan, Chris
Nov 01, 2019 -

Tom Wood Volkswagen responded

Hello, thank you for leaving your review. We’re disappointed to learn you had this experience with our Service Department. We apologize for the lack of communication you received, and now know how we can do better next time. Please feel free to reach out to our Service & Parts Director, Greg, at 317-705-7862 with any questions or concerns you have. Thank you again!

Nov 01, 2019 -

shoegazer12029 responded

Since writing this, my car has had to go back to your service center TWICE (including as I write this). Prior to taking it in for the initial service, it wasn't leaking oil. Now, it is. Puddles under the car when parked in the garage and at my place of employment. I had to cancel a family vacation and quit a class to pay for the pricey repairs your team apparently didn't get right the first time. You want to fix this? Refund some of that cost. We absolutely did not get what we paid for. If we had, the car wouldn't be leaking oil and wouldn't have had to go back to the dealer twice.

September 25, 2019

Best Car Buying Experience John Pittman is a great salesman. Very professional and knowledgeable. Very clean, nice dealership. I am extremely happy with the car I purchased and More

by Stephanie Pittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pittman
Sep 26, 2019 -

Tom Wood Volkswagen responded

It was our pleasure to help you through the new vehicle process, Stephanie. We’re glad you’re satisfied with your experience. Thanks for the kind words!

September 05, 2019

Worst customer service Worst car buying experience. Got the run around the whole time. Acted like they had never sold to an out of state person. The car was dirty and out More

by Zack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leif, Barry hanna, Kent Golden
Sep 06, 2019 -

Tom Wood Volkswagen responded

We are sincerely sorry about your experience with us, but appreciate the feedback. We do believe there has been some misunderstanding within your situation, and want you to know this is not the Tom Wood Volkswagen way. If you would like to discuss further and leave more feedback, I invite you to contact me directly at 317-705-7862. All my best, Greg Wilson Service and Parts Director

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