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Tom Wood Volkswagen

Indianapolis, IN

4.4
409 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 409 reviews

September 25, 2020

Always honest, respectful and polite. They offer the best used car warranty in the state. This is the second car I have purchased from them. And will in the future More

by rickm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Kirshhoff
Sep 25, 2020 -

Tom Wood Volkswagen responded

We're so lucky to have you in the Tom Wood Volkswagen family, Rick! It makes our day to hear how our team made your latest car purchase so rewarding. We hope you're loving your new vehicle, and we look forward to seeing you down the road!

Sep 25, 2020 -

rickm responded

Thank you. Your customer service and graciousness won us over. The car is great!....Thanks again

September 22, 2020

I have used this service dept for 20 years. This is the first time I’m not happy. They wanted to charge me over $1400 for a n ew alternator. I went elsewhere and got it done for $600. Also told me I neede More

by Pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Oct 06, 2020 -

Tom Wood Volkswagen responded

Pam - This is a disappointing review to read. We are grateful for your longtime business here, and I would be more than willing to speak with you directly about the service we recommended here. Unfortunately, I am unable to find your contact information without a last name - would you consider giving me a call? Thank you, Jennifer Poore - Service Manager - 317-705-7862

September 08, 2020

Love the Atlas!! Stephan was very attentive and helpful. Came right up to us on a busy Saturday but wasn’t overbearing. Took the time make a good deal for both of us. More

by Dfmhinshaw
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Tom Wood Volkswagen responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with Stephen here at Tom Wood Volkswagen, and we will certainly let him know that you appreciate his help. Safe driving in your Volkswagen Atlas!

August 20, 2020

I would highly recommend Michael Garton when purchasing a vehicle from Tom Wood Volkswagen. Michael was extremely helpful without being pushy.... Not often do you walk into dealership and get treated like a More

by Jason C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Garton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke David
Aug 20, 2020 -

Tom Wood Volkswagen responded

Jason, thank you for the 5-star review! We couldn't be happier to hear that Michael took good care of you here at Tom Wood Volkswagen, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

July 31, 2020

Ask for John Pittman! He's exceptional! Our A to Z experience was amazing!!! Erika Cooper was awesome too in the Finance Dept! We are so happy! More

by leighbrookem83
Recommend Dealer
Yes
Employees Worked With
Erika Cooper , John Pittman
Aug 02, 2020 -

Tom Wood Volkswagen responded

Thank you for the 5-star review! We are so glad John and Erika took good care of you here at Tom Wood Volkswagen. We will certainly let them know that you appreciate their help, and we hope to see you again sometime!

July 06, 2020

What a great experience! Admittedly, I was nervous about purchasing a new vehicle. My friends had just had bad experiences with salespersons and I kind of assumed I would too. The moment I walked in the d More

by Amye
Recommend Dealer
Yes
Employees Worked With
John Pittman
Jul 06, 2020 -

Tom Wood Volkswagen responded

Amye, thank you for the 5-star review! We are so glad you enjoyed working with John here at Tom Wood Volkswagen, and we will certainly let him know that you appreciate his help. Safe driving in your newly purchased vehicle!

July 05, 2020

Sales Rep John Pittman III at Tom Woods VW Indianapolis provided excellent detail service. I would recommend anyone looking for a VW go see Pittman More

by Actionbp
Recommend Dealer
Yes
Employees Worked With
John Pittman
Jul 06, 2020 -

Tom Wood Volkswagen responded

Thank you for the 5-star review! We are so glad you enjoyed working with John Pittman here at Tom Wood Volkswagen. We will certainly let him know that you appreciate his help!

June 30, 2020

I went in for oil change service. The dealership is clean people are very polite and there are amenities and kind of a museum. My only complaint is it took so long. More

by kurtpratt
Recommend Dealer
Yes
Employees Worked With
Da'Shawn Jackson
Jun 30, 2020 -

Tom Wood Volkswagen responded

Thank you for the review! We are so glad you enjoyed working with our team at Tom Wood Volkswagen, and we hope to see you again sometime!

June 19, 2020

Nathan Gregg at Tom Wood VW should be given a raise as he is a professional and another Dealer would die well to recruit him. More

by dwaitejr
Recommend Dealer
Yes
Employees Worked With
Mayan Gregg
Jun 19, 2020 -

Tom Wood Volkswagen responded

Thank you for the review! Nathan is an excellent member of our team at Tom Wood Volkswagen, and we will certainly let him know that you appreciate his help!

May 03, 2020

I would highly recommend Tom Wood Volkswagen of Indianapolis! I worked with Kent the General Manager and he makes the buying process very quick and painless! Rob Pucci my salesperson was very patie More

by Barbara
Recommend Dealer
Yes
Employees Worked With
Rob Pucci, Kent Golden
May 04, 2020 -

Tom Wood Volkswagen responded

Barbara, thank you for the 5-star review! It was our pleasure to work with both you and your daughter here at Tom Wood Volkswagen, and it means a lot to know that you are both enjoying your Volkswagen Tiguans. We will be sure to let Kent and Rob know that you appreciate their help!

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