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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.5
405 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 405 reviews

January 07, 2022

They had excellent customer service, speedy, and great deals. I would recommend anyone for a car More

by Candicelb81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah
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Jan 07, 2022 -

Tom Wood Volkswagen responded

Thank you for recommending Tom Wood Volkswagen, Candice! We are overjoyed to hear that you got into the right car at the right price. Safe travels!

January 01, 2022

Great dealership. They provide excellent service and are very nice to work with. They are my dealer of choice. They can’t be beat. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Gregg
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Jan 01, 2022 -

Mark responded

Thank you for your service

Jan 01, 2022 -

Mark responded

Thank you Nathan

Jan 03, 2022 -

Tom Wood Volkswagen responded

Thank you for taking the time to share, Mark! We are thrilled to hear that you had such a successful service experience working with Nathan and the Tom Wood Volkswagen team. Drive safely, and we hope to see you back again down the road!

December 25, 2021

Customer representative did very good job (Xander) in handling the problem with my Jetta 2010.. More

by slavko.tasic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xander, don't know last name.
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Dec 27, 2021 -

Tom Wood Volkswagen responded

We appreciate you giving Xander a shoutout for taking care of your 2010 Volkswagen Jetta! It makes us happy to have your confidence in our work. --The Tom Wood Volkswagen team

December 19, 2021

The service team is always upbeat and friendly. They are in communication with you about your vehicle throughout the whole process. More

by ElizabethStoneback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan (service)
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Dec 20, 2021 -

Tom Wood Volkswagen responded

Feedback like yours truly makes our day! Thank you for the kudos and we hope to see you at Tom Wood Volkswagen again next time. Safe travels!

December 18, 2021

I would never buy another Volkswagen. The car is been unreliable. It’s been in the shop eight Weeks out of the past six months. Service is terrible. Don’t buy a volts wagon. The car only has 18,000 miles More

by jcpappas6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
George Walker, Jack Harrell, Vu Tran, Denver Woods, Jon Dwyer, Gene Horne, Luke David, Damon Eacret
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Jan 20, 2022 -

Tom Wood Volkswagen responded

I'm sorry to hear that you've lost faith in our brand. We never intend to hold your vehicle for more time than is necessary to make repairs. I can certainly understand how being without your vehicle for eight weeks can be frustrating, and I would like to look into this for you. Without your name, it will be hard for me to locate your contact information so we can discuss this. I encourage you to give me a call whenever you are available next so we can find a solution together. Thank you, Jennifer Poore - Service Manager - 317-705-7862

October 28, 2021

Steering was having issue with new vehicle I bought last week new vehicle should be inspected before selling More

by kollipraveen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephan Pavicic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 23, 2021

Just moved to Indy & wasn’t sure about going there & once there realized your awesome! More

by Roberta/Bobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xander
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Sep 23, 2021 -

Tom Wood Volkswagen responded

Roberta, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Tom Wood Volkswagen team. Drive safely, and we hope to see you back next time!

Sep 24, 2021 -

Roberta/Bobbie responded

You can count on it! 😊

August 19, 2021

Quick and easy oil change and annual inspection with no Quick and easy oil change and annual inspection with no appointment required More

by RingoP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma, Nathan, Luke David
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Aug 19, 2021 -

Tom Wood Volkswagen responded

It was our pleasure to assist you! Thank you for choosing Tom Wood Volkswagen for your service needs, we look forward to working with you again down the road. Have a great day!

August 18, 2021

I would give them zero stars if I could! My mother was left stranded in their lot with a dead battery after coming to pick up her car from being serviced. After standing there crying and distraught becaus More

by Lauren23nicole
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hope
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Sep 07, 2021 -

Tom Wood Volkswagen responded

Lauren - We sincerely apologize for the trouble that your mother had with her battery, and for the stress this situation caused. We do try to be transparent with repairs and had quoted the battery twice before it finally failed on her. We delivered the vehicle as a courtesy - as we treasure all of our frontline workers during this pandemic. Sincerely - Jennifer Poore, Service Manager

August 04, 2021

Personal, knowledgeable, helpful, accommodating, proficient, professional, etc…. Very satisfied! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank you! Thank y More

by csfisk1944
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Garton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael (Manager), Antonio Fisher
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Aug 04, 2021 -

Tom Wood Volkswagen responded

Thank you for the positive feedback - all of us here at Tom Wood Volkswagen appreciate it very much! Come see us again soon!

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