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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.5
404 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 404 reviews

November 23, 2024

First time using this dealer since my home dealer is/ was in Cali and I was in town. Excellent experience and Deja, my service rep was super helpful and informative from the very start. I definitely will b More

by abncuffs07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 25, 2024 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja provided you with an excellent experience at Tom Wood Volkswagen! It's great to know you'll be returning for services when you're in town. Safe travels until then!

September 28, 2024

They treat customers better if they are attached to a recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes acr More

by Del
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
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Sep 30, 2024 -

Tom Wood Volkswagen responded

This feedback is very concerning to receive. We strive to treat all our customers with the utmost respect and care, regardless of their situation. I apologize if this was not reflected during your visit and would like to discuss how we can make things right for you. Please reach out at your convenience. Thank you, Larry Skains - Service Manager - 317-705-7851

September 26, 2024

Great buying experience, The best dealership in town to buy your next vehicle. Highly recommended & thank you Kent Golden for all the kind help. More

by Ikhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kent Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demico Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Tom Wood Volkswagen responded

Ikhan, we're delighted to hear you had a great buying experience at Tom Wood Volkswagen! Thanks for the recommendation and shoutout to Kent Golden. Enjoy your new vehicle!

August 08, 2024

The customer service was excellent Very professional Everything just in time My car driving perfect now More

by Fernandoortega777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibson
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Aug 08, 2024 -

Tom Wood Volkswagen responded

We're delighted to hear that you had an excellent experience with Tom Wood Volkswagen! Enjoy driving your perfectly tuned car!

July 30, 2024

Karissa was wondering making sure that I was picked up on time by Chad and he excel in everything thank you More

by carmelitagresham57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Schmucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Tom Wood Volkswagen responded

Carmelita, we're delighted to hear that Karissa and Chad provided excellent service at Tom Wood Volkswagen. Thanks for sharing your experience!

July 19, 2024

My experience was great… Service Advisor Noah was pleasant and attentive to my cars needs. More

by Debra Matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Noah
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Jul 19, 2024 -

Tom Wood Volkswagen responded

Debra, we are glad to hear that Noah was great to work with. Thanks for choosing Tom Wood Volkswagen!

June 06, 2024

Overall service was good. Hope mentioned she would come back to grab me when service was complete. I received a text that it was complete. I replied to the text because no-one More

by Volkswagonlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope
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Jun 06, 2024 -

Tom Wood Volkswagen responded

Thank you for sharing your experience with us. We're glad to hear that overall service was good, but we apologize for the communication lapse during your visit at Tom Wood Volkswagen. Your feedback is valuable and will help us improve our process. We hope you'll consider using our ride option next time!

May 16, 2024

Stephan did a very good job finding me a new car. He is very polite and he knows his job. More

by ovidiu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Obermeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Tom Wood Volkswagen responded

We are glad to hear that Stephan found you a great new vehicle. He will appreciate the shoutout! Thanks for choosing Tom Wood Volkswagen.

May 15, 2024

5th jetta purchased from tom Wood. Service is great and I have always been well taken care of. Thank you. I enjoyed working with Michael and would recommend him to everyone, More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Garton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Obermeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Tom Wood Volkswagen responded

Sandy, it's great to know you've had such a positive experience with us at Tom Wood Volkswagen and that Michael was able to assist. We appreciate your loyalty and recommendations!

May 13, 2024

Fantastic service and very friendly staff. One of the best service experiences I’ve had! More

by noahweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah, weaver
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May 13, 2024 -

Tom Wood Volkswagen responded

Thank you for the 5-stars and shoutout to our team. Have a lovely day!

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