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Tom Wood Volkswagen

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.4
408 Reviews
At Tom Wood Volkswagen, we are committed to providing Indiana drivers with a stress-free dealership experience. Shopping for a new or used VW car, wagon or SUV should be enjoyable. That's why we work with complete transparency, taking the hassle out of buying or leasing a car. When you shop at our VW dealership, you are treated with the respect that you deserve. Our incredible team of VW sales associates, finance professionals and expert service technicians are here for you, every step of the way, because the dealership experience begins with the sale, but extends for the life of your vehicle. Come to our Volkswagen dealership in Indianapolis, IN, and drive home satisfied. We hope to see you soon!
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4545 E 96th St

Indianapolis, IN

46240

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Showing 408 reviews

March 22, 2025

Great service ! Our rep kept us informed thru the entire service event. Very comfortable waiting area. More

by gs.cs.frost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Dildine
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Mar 24, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your experience! We're delighted to hear that our team at Tom Wood Volkswagen kept you informed and provided a comfortable waiting area. We appreciate your feedback and look forward to serving you again in the future!

March 09, 2025

I found the quality of professionalism high. I find the value of the service to be excessive. Dealerships have the best access o customer needs and service training, but fail to deliver on comp More

by Indyshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling
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Mar 10, 2025 -

Tom Wood Volkswagen responded

Thank you for sharing your thoughts with us. At Tom Wood Volkswagen, we strive to balance quality service and competitive pricing, so feedback like yours is invaluable. We hope to have the opportunity to serve you again in the future!

February 22, 2025

I took my car here to get the clutch replaced and they gave me the best price around this area (and i looked). when driving in they take pictures of your car and point out every little flaw with an automa More

by ronyyguyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deja
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Feb 24, 2025 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja provided you with exceptional service at Tom Wood Volkswagen. We appreciate your feedback and are glad we could offer a competitive price for your clutch replacement!

January 16, 2025

Outstanding customer and repair service! ! Very knowledgeable, responsive and customer centric commitment! I highly recommend Tom Wood Volkswagen! More

by Janis G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hope Dildine Service Administration
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Jan 16, 2025 -

Tom Wood Volkswagen responded

Providing this level of customer support is always our priority at Tom Wood Volkswagen. Thanks for the outstanding feedback and recommendation, Janis!

November 23, 2024

First time using this dealer since my home dealer is/ was in Cali and I was in town. Excellent experience and Deja, my service rep was super helpful and informative from the very start. I definitely will b More

by abncuffs07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 25, 2024 -

Tom Wood Volkswagen responded

We're delighted to hear that Deja provided you with an excellent experience at Tom Wood Volkswagen! It's great to know you'll be returning for services when you're in town. Safe travels until then!

September 28, 2024

They treat customers better if they are attached to a recall, because yeah, but if you just happened to buy a VW, you’re a second-class citizen. Be aware if you deal with a guy named Noah, who comes acr More

by Del
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
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Sep 30, 2024 -

Tom Wood Volkswagen responded

This feedback is very concerning to receive. We strive to treat all our customers with the utmost respect and care, regardless of their situation. I apologize if this was not reflected during your visit and would like to discuss how we can make things right for you. Please reach out at your convenience. Thank you, Larry Skains - Service Manager - 317-705-7851

September 26, 2024

Great buying experience, The best dealership in town to buy your next vehicle. Highly recommended & thank you Kent Golden for all the kind help. More

by Ikhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan Pavicic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demico Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Golden
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Sep 26, 2024 -

Tom Wood Volkswagen responded

Ikhan, we're delighted to hear you had a great buying experience at Tom Wood Volkswagen! Thanks for the recommendation and shoutout to Kent Golden. Enjoy your new vehicle!

August 08, 2024

The customer service was excellent Very professional Everything just in time My car driving perfect now More

by Fernandoortega777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibson
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Aug 08, 2024 -

Tom Wood Volkswagen responded

We're delighted to hear that you had an excellent experience with Tom Wood Volkswagen! Enjoy driving your perfectly tuned car!

July 30, 2024

Karissa was wondering making sure that I was picked up on time by Chad and he excel in everything thank you More

by carmelitagresham57
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karissa Brummett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Schmucker
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Jul 30, 2024 -

Tom Wood Volkswagen responded

Carmelita, we're delighted to hear that Karissa and Chad provided excellent service at Tom Wood Volkswagen. Thanks for sharing your experience!

July 19, 2024

My experience was great… Service Advisor Noah was pleasant and attentive to my cars needs. More

by Debra Matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Noah
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Jul 19, 2024 -

Tom Wood Volkswagen responded

Debra, we are glad to hear that Noah was great to work with. Thanks for choosing Tom Wood Volkswagen!

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