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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
178 Reviews

178 Reviews of Tom Wood Subaru - Service Center

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February 07, 2022

Accommodated appointment for 30K & completed service within a prescribed timely manner. Reschedule later date & time for suggested maintenance. More

by Bololong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NICK WADE
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Morning
Feb 07, 2022 -

Tom Wood Subaru responded

We appreciate you taking the time to give us a great review. Your support means a lot to all of us at Tom Wood Subaru. Take care!

February 07, 2022

Darrell Allen is a great service consultant. He got my car fixed perfectly. Made it easy on me. More

by anonenough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Allen IV
Feb 07, 2022 -

Tom Wood Subaru responded

Thank you so much for sharing these kind words about Darrell! We appreciate your confidence in our work here at Tom Wood Subaru. See you next time.

January 24, 2022

The Subaru dealership had excellent customer service and met all the request as well as additional services that met the maintenance of my vehicle. More

by Hi-Sir’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 24, 2022 -

Tom Wood Subaru responded

We are thrilled that our team took such great care of you and your vehicle! Thank you for trusting Tom Wood Subaru with your business, and for sharing a review. We hope to welcome you back next time!

January 19, 2022

Dealership did a great job on my wife’s car. In-depth front end engine repair and service to my wife’s vehicle with over 100,00 mile on it. Runs great now!!!! More

by Ed.leblanc32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Tom Wood Subaru responded

Thank you for taking the time to review us! We are so glad to hear that the Tom Wood Subaru team was able to assist with your wife's vehicle and get the job done. Drive safely, and we hope to see you back!

January 08, 2022

Love the employees & the fact that they don’t try to sell you anything. They’re honest & trustworthy! More

by mprat255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jan 10, 2022 -

Tom Wood Subaru responded

Thank you for the glowing review! We are so glad to hear that you had such an enjoyable experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

January 07, 2022

I feel they care about the customer. Work quality is good. I like that they wash your car. It appears that they can install a lot if the accessories that are in the catelogue. More

by Yingcraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We strive to deliver seamless and accommodating service, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Tom Wood Subaru!

January 06, 2022

Have bought three cars from this dealership and another from different Tom Wood dealership and in all of them they have been the best I have ever experienced compared to others More

by brzeh13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY BIRSFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fredo Rodriquez also Joe and Ryan
Jan 07, 2022 -

Tom Wood Subaru responded

It means a lot that our service stood out to you, and will certainly let the Tom Wood Subaru team know you appreciate all of their attentiveness and professionalism. Thanks for the kudos!

December 14, 2021

By far the best dealership I’ve ever visited - employees are happy and do a great job every time. More

by ddearmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREGORY BEGLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY BIRSFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAN RYAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
BILL VICKERY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Saddler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LOU CAVALLARI
Dec 14, 2021 -

Tom Wood Subaru responded

Hearing Tom Wood Subaru is the best dealership you've visited truly brings a smile to our faces! Thank you for the incredible review - and safe travels till we see you next!

December 12, 2021

Had a front tire that kept going low. Wilfred took down my information. The car was taken for a test drive. It was the two front tires. Both value stems had to replaced. I appreciate the excellent service, More

by Glenn70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan
Dec 13, 2021 -

Tom Wood Subaru responded

It's wonderful Wilfred and the Tom Wood Subaru service team were able to make sure your tire concerns were taken care of. We will certainly let everyone know their commitment to exceptional service stood out to you. Safe travels!

Dec 13, 2021 -

Glenn70 responded

Ok. That would be great.

December 08, 2021

The 90 minute recall fix took over 3.5 hours. The app that marks the progress didn’t work. When we got home and parked in the garage, the garage filled with a gas smell that we weren’t warned about. N More

by sallyedington824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darrell
Dec 23, 2021 -

Tom Wood Subaru responded

Sally - We pride ourselves on top-notch customer service and I am disappointed to see that your experience did not meet the high standard that we set for ourselves here. I would like to step in and see what I can do to improve your experiences going forward. If you are open to it, please give me a call at your earliest convenience and I will be happy to discuss the matter further. Thank you for your feedback, Jerry Williams - Service Manager - (317) 705-7024

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