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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
202 Reviews
Call Service Center (844) 281-8271

202 Reviews of Tom Wood Subaru - Service Center

Sort by
May 12, 2023

Efficient, pleasant staff. Good communication. Reliable work done in a timely manner. I'm very pleased. More

by larry.mcspadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl
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May 12, 2023 -

Tom Wood Subaru responded

Larry, thank you for sharing your top-notch service experience at Tom Wood Subaru! Come by anytime!

April 29, 2023

Joe Shanholt took care of our car and gave us truly professional service from start to finish to insure that it was ready to go right on time as promised. The service could not have been better, both More

by trains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
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May 01, 2023 -

Tom Wood Subaru responded

It's fantastic to hear that Joe provided top-quality service and was able to ensure that your vehicle was ready on time. Our team shares your passion for quality results, and we are glad that we were able to fully meet your expectations during your visit. We can't wait to continue taking care of you here at Tom Wood Subaru!

May 01, 2023 -

trains responded

Both my wife and I have enjoyed dealer service from many car dealers in several states and the Service from Tom wood has been super good. In fact, it could not be better. We have purchased two Lexus cars, several years ago, liked the service so much we now have a Porsche and Subaru serviced by them. In every case the service has super good. Joe was outstanding as their technicians are professionals and take pride in their work. They take pride in their work and we take pride in their service.

May 01, 2023 -

trains responded

We will be back as needed and / recommended.

April 07, 2023

Michael, my service advisor was excellent in listening to my request and updating me after we idea were completed. More

by J Ramblin Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael A. Service Writer Express Service
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Apr 18, 2023 -

Tom Wood Subaru responded

Thank you for the review! We appreciate the kind feedback about Michael and hope to see you again at Tom Wood Subaru. Safe travels!

March 23, 2023

Jerry the service manager and Joe the advisor were very good and so kind. Thank you More

by martinfamily0624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Mar 23, 2023 -

Tom Wood Subaru responded

We are thrilled that you had such a positive experience with Jerry and Joe! Thank you for choosing Tom Wood Subaru and for sharing your support. Drive safely!

February 25, 2023

Tom Wood Subaru Service is the best. They are honest, efficient, and reasonably priced. I have always had the service done quickly and properly. More

by Sockmonkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Cassidy
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Feb 27, 2023 -

Tom Wood Subaru responded

Thank you for the review! we are so glad to hear that you had a successful experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

February 08, 2023

Love my Subaru and the excellent service I’ve received from Tom Wood. Always top notch and courteous. They are very thoughtful of customer satisfaction. More

by IndyQATester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shinholt
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Feb 08, 2023 -

Tom Wood Subaru responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

January 23, 2023

Quick, efficient service, honest and fair. My go to for all services!! Will keep coming back. More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Tom Wood Subaru responded

Thank you for trusting the Tom Wood Subaru team to deliver a great experience! We appreciate your business and these kind words.

November 27, 2022

I was a walk-in and they were able to diagnose and fix my car within a few hours. I am very appreciative of the kindness and professionalism that Brandon showed me. More

by Tqc1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon 5 stars
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Nov 28, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are thrilled to hear that Brandon delivered such a successful service experience. Drive safely, and we hope to see you back again at Tom Wood Subaru!

September 27, 2022

Excellent service. Joe Shanholt is superb. I think it is crazy that I have to write at least 25 words for this review. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
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Sep 27, 2022 -

Tom Wood Subaru responded

Dan, we are ecstatic to see that Joe made certain you had a successful visit to Tom Wood Subaru! Thank you for your feedback, and have a great day.

September 14, 2022

Easy process from scheduling my service thru the quick service turnaround and the car wash before I picked up the car. More

by suzanneIrwin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2022 -

Tom Wood Subaru responded

Thank you for leaving Tom Wood Subaru a five-star review! We are happy to hear your services were completed quickly and that you are happy with the results. Until next time!

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