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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
189 Reviews

189 Reviews of Tom Wood Subaru - Service Center

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October 06, 2024

My wife came in for a regular-maintenance oil change and tire rotation, but multiple up-sale attempts were made that did not seem genuine. While waiting, she could overhear that every vehicle apparently nee More

by APlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Oct 08, 2024 -

Tom Wood Subaru responded

Thank you for sharing this feedback. It's concerning to hear about the experience your wife had during her visit, as we strive for transparency and genuine service recommendations. We apologize if it felt otherwise and would like to address any concerns directly with you both. At your convenience, please feel free to reach out with your wife's contact information so we can discuss further; I would like to see the battery test results and pictures of the filters. Thank you, Russell Stevens - Service Manager - 317-705-7024

October 01, 2024

Friendly knowledgeable technicians. Beautiful clean facility. Wonderful service and technology. Efficient and speedy communications. Appreciate everyone who worked on our Subaru Ascent More

by Bgmbjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bo
Oct 02, 2024 -

Tom Wood Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Tom Wood Subaru provided excellent service and efficient communication. Enjoy your Subaru Ascent, and we look forward to serving you again!

September 28, 2024

Good Service, we got a problem and they fixed in time, I would recommended them More

by diomelguerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Tom Wood Subaru responded

Here at Tom Wood Subaru, we are always thankful for positive feedback from our customers. Thank you, Diomel!

September 25, 2024

They have great people working there always very helpful. The price are also very reasonable. The place is clean and they have free beverages. More

by Subarudoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Allen IV
Sep 25, 2024 -

Tom Wood Subaru responded

Thank you for the fantastic feedback! We're glad to hear that our team at Tom Wood Subaru provided helpful service and a pleasant environment. Enjoy those free beverages on your next visit!

September 03, 2024

In out great job 👏 courteous staff. Wat time short. Clean environment. Perfessional staffing.snacks drinks More

by wsharon7927826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Tom Wood Subaru responded

Thank you for the kind words! We're glad to hear our courteous staff and clean environment made your visit at Tom Wood Subaru a pleasant one. We appreciate your feedback!

August 22, 2024

I was early for my appointment and they still service my car quickly. And washed the car when done. Issac was very pleasant and professional. Thank you More

by jnut65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Tom Wood Subaru responded

We're glad to hear Issac and the team at Tom Wood Subaru provided you with quick and professional service. Thanks for sharing your experience!

August 12, 2024

Everything about the service was top class. Came in with several questions and all were swiftly answered. More

by juansebastiandelvasto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tom Wood Subaru responded

Thank you for the fantastic review, Juan! We're delighted to hear that all your questions were answered promptly at Tom Wood Subaru. We appreciate your support and look forward to serving you again!

July 19, 2024

Michael Manns was very helpful. Service was fast and the diagnostic was thorough. The environment was clean and welcoming. I have had a Subaru since 2018. The car has been serviced More

by Sherrybrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Tom Wood Subaru responded

Sherry, we're delighted to hear that Michael and the team at Tom Wood Subaru provided you with excellent service. Thanks for your continued trust in us - safe travels!

July 03, 2024

Tom Wood has been nothing short of everything a consumer would want and that is excellent service. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shanholt
Jul 03, 2024 -

Tom Wood Subaru responded

Dave, thanks so much for the 5-star review of Tom Wood Subaru!

July 03, 2024

Bo was our service tech and he provided the very highest level of customer service! He was professional, friendly, informative and had a huge personality. If for no other reason, I would recommend this loca More

by Stacybullard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo
Jul 03, 2024 -

Tom Wood Subaru responded

Stacy, we're delighted to hear that Bo provided exceptional service during your visit to Tom Wood Subaru. Thank you for the glowing recommendation!

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