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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
210 Reviews

210 Reviews of Tom Wood Subaru - Service Center

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August 02, 2019

Warranty work turns into expensive light bulb My wife took out Subaru in for warranty work and while there she got roped into having two small amber lights replaced for $50 Labor and several other More

by John Riley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2019 -

Tom Wood Subaru responded

We apologize for not meeting expectations on your service visit, John. We would be more than happy to hop on a call to learn more and explain further about our pricing structure. Contact me directly at 317-805-7775. Best, Scott Reckley, General Manager.

July 25, 2019

Fantastic, Joe in service was the best Went to a tire dealership for one tire, was not happy with the service or price. I called Tom Wood over the phone and spoke to Joe in service came dow More

by Big Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service
Jul 30, 2019 -

Tom Wood Subaru responded

That is so great to hear! Thanks for the great feedback!

July 09, 2019

Excellent service as usual So glad they were able to service our vehicle late in the day, when we had to leave for a out of town trip.Always glad to bring our car here. More

by Nick723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Saddler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2019 -

Tom Wood Subaru responded

We love our service department! We are glad we were here for you & thank you for the great feedback!

June 12, 2019

Professional, courteous, great Customer Service Car in for safety recall...Todd went the extra mile to accommodate our Family situation to get my Car taken care of. Each Service Appt has been h More

by MS619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PEYTON DORSEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd in Service
Jun 12, 2019 -

Tom Wood Subaru responded

That is so great to hear! Thank you for the great feedback!

June 11, 2019

Great Service I always have a wonderful experience when taking my car in for service. The staff is very friendly and always takes the time to explain what is going More

by Tqc1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanlot
Jun 12, 2019 -

Tom Wood Subaru responded

Thank you for the awesome feedback!

May 31, 2019

Best service I have found Tom Wood to be the best for factory recommended service/maintenance on my Subaru. Tom Wood has the best facility for service as well as t More

by Sockmonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
May 31, 2019 -

Tom Wood Subaru responded

Thank you so much for the great feedback!!!

April 29, 2019

BEST DEALERSHIP EXPERIENCE EVER! We went in for scheduled maintenance for our Outback. Looked at the Ascent in the show room (which we had researched) and then talked about it later a More

by HappyCamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREGORY BEGLEY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of names but ALL were great!
Apr 29, 2019 -

Tom Wood Subaru responded

That is so great! Thank you for the great feedback!

April 23, 2019

Service My wife booked an appointment a week ahead of time for service for the Saturday before Easter. I understand this was a busy day and things get stressf More

by Jcthorp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t have employee names
February 28, 2019

60,000 check up Due for 60,000 mile maintenance. Was told to expect minimum of 4 hours for service. In 2 hours the car was done. I called ahead to get an estimate to More

by AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in service
Mar 01, 2019 -

Tom Wood Subaru responded

Thank you for the great feedback!!!!

February 27, 2019

Quick and nice Very quick turnaround. Nice people. They went above and beyond. The service area was very clean. And they washed my car which was really nice. More

by Subarucrosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2019 -

Tom Wood Subaru responded

Thank you for the great feedback! We look forward to seeing you again!

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