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Tom Wood Subaru - Service Center

Indianapolis, IN

4.8
203 Reviews

203 Reviews of Tom Wood Subaru - Service Center

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May 15, 2021

Wonderful friendly service. Always able to get in and have the service done in a timely manner. It always nice that they provide a light refreshment. More

by Tqc1234
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Tom Wood Subaru responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Tom Wood Subaru, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

March 06, 2021

Good check in. Service done in a very reasonable amount of time. Watched work being done. The tech seemed very professional. Simply pleased with the experience. More

by frmike2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Tom Wood Subaru responded

Thank you for leaving us a review! We're happy to hear that our Tom Wood Subaru team was so helpful during your last visit and we look forward to working with you next time!

February 16, 2021

I went in to Tom Wood Subaru for my first oil change. Fredo Rodriguez helped me. He reviewed what would happen & where I could wait. The work was done fast & correct. Fredo was pleasant & friendly. He More

by pgrdinic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredo Rodriguez
Feb 16, 2021 -

Tom Wood Subaru responded

Thank you for trusting Fredo and the team to get the job done! It was our pleasure to provide you with efficient, high-quality service and get you back on the road in no time. Your business is appreciated by all of us at Tom Wood Subaru!

February 06, 2021

Oil change, tire rotation and alignment, new wipers, filters and a few extras. Car washed. Service helped reset dashboard. Out the door in one hour. More

by rnharley2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
TONY BIRSFIELD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Tom Wood Subaru responded

It was our pleasure to provide you with thorough, efficient service! Thank you for trusting the Tom Wood Subaru team with your business and your vehicle. See you next time!

January 30, 2021

Purchase a new Subaru about two months. Right rear tire began losing air. Took in for service and found it had a nail and needed to be plugged. Charged $40. Had I gone to Discount Tire they would have plug More

by tgates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Tom Wood Subaru responded

Thank you for your business. We want the best for our customers and appreciate you taking the time to post about your experience. Feedback is important to us and we will take this into consideration moving forward. Safe and happy driving, Jerry Williams - Service Manager - (317) 705-7024

December 17, 2020

Tom Wood's service dept. got me in and out quickly and performed flawlessly. Mr. Chan made sure that the work was done right. He also made sure I knew what was done. More

by Sockmonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan
Dec 17, 2020 -

Tom Wood Subaru responded

Thank you for taking the time to review us! We are very proud to have Wilfred on our team, and it is fantastic to hear that he delivered such a seamless service experience. Safe travels, and we hope to work with you again at Tom Wood Subaru!

November 27, 2020

Always get 5 star service at TWS. Needed a small warranty repair on a fog light on my Forester and it was done within an hour. Great customer lounge and service. Thanks to TWS🙂 More

by Dave W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Tom Wood Subaru responded

Dave, thank you for taking the time to leave us a review! It is always a pleasure to service your Subaru Forester here at Tom Wood Subaru, and we look forward to your next visit!

November 17, 2020

I received exceptional service from Joe for my 2 recalls and maintenance. He was extremely helpful and kind. He went way beyond my expectation. Thanks! More

by jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Nov 17, 2020 -

Tom Wood Subaru responded

Thank you for taking the time to share! We are proud to have earned your business, and we appreciate you shouting out Joe. We are wishing you safe travels and hope to work with you again at Tom Wood Subaru!

November 12, 2020

Excellent, quick service! He got the recall work done and made sure my car was washed and all of my fluids were at the top level. More

by jerrylpowell46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Vonblon
Nov 12, 2020 -

Tom Wood Subaru responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Tom Wood Subaru, and if you ever need anything else, don't hesitate to come back and see us again!

October 28, 2020

Typically very responsive. This visit was frustrating. Did not hear back for a day or so and had issues checking out when finished. Hope it was just “computer issues” as I was told. More

by johngollmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Oct 28, 2020 -

Tom Wood Subaru responded

Hi John, I apologize if your recent visit was not as seamless as anticipated. Our computer and email system is down which has caused some poor communication. We appreciate your patience and understanding in this process. Thank you. Jerry Williams - Service Manager - (317) 705-7024

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