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179 Reviews of Tom Wood Subaru - Service Center
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June 04, 2020
Nice people but very unorganized. Went in for a recall part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said part. Said on the recall letter it would take roughly an hour. Made a 9:00 appt. 2 hrs later still not started..2/1/2hrs later they finished. Said they lost the paper wrk in the system...? Not that many cars there so I couldn’t figure out that reasoning/excuse. Even though I had a 9:00 appt didnt mean they would work on it at 9.... it was just a time slot. Why make an appointment if it means nothing????? More
by Bbruns
May 21, 2020
Our visit was due to scheduled maintenance and a possible repair issue. We were greeted immediately and registered into the system. The process was thoroughly explained to us as this was our first visit to t repair issue. We were greeted immediately and registered into the system. The process was thoroughly explained to us as this was our first visit to this dealer location. More
by attentiondbrown
Employees Worked With
Ron
May 06, 2020
My issue wasn’t common, but first my sales person, Jamie listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. listened, then Tod in service listened. The repair was performed flawlessly. Thanks for loaner. More
by Jbastnagel1
May 06, 2020
Transmission slipping. Diagnostics determined transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Suba transmission trash. Called corporate, no help; Car has 150,000 miles. Warranty only good up to 100,000. All the services I let you perform on my Subaru Legacy and you guys kick me to the curb. Of course if I give $8,000 you will put in a new transmission . xxxxxxxx CVT!! More
by Karmstrong91052
Employees Worked With
May 05, 2020
Took car in for quick oil service. Work done in timely manner. Found quiet area to wait in dealership way from tv lounge, which was much appreciated. Service agent checked in as service was performed to k manner. Found quiet area to wait in dealership way from tv lounge, which was much appreciated. Service agent checked in as service was performed to keep me aware of progress & needs as found.. Car was ready in estimated time and washed. Good service. More
by bahearn
Employees Worked With
Don’t have name
April 16, 2020
Great prices on tires, thanks! I appreciate your parts team who ordered my tires in a timely manner and even a brand you dont normally carry. team who ordered my tires in a timely manner and even a brand you dont normally carry. More
by Scottrec
Employees Worked With
April 07, 2020
Battery on 2015 Subaru died , three different occasions within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and t within a three week period. AAA was called each time for service. Decided to put in new battery at dealership only to be told battery showed ok and they had done an upgrade. Not sure how long an ( upgrade ) will last before having to deal with another dead battery. I smell an issue here. More
by H296
March 20, 2020
The service was quick and courteous, and they explained everything regarding what they found and what they fixed in good detail. Also, the waiting room was pretty well set. everything regarding what they found and what they fixed in good detail. Also, the waiting room was pretty well set. More
by rlin
Employees Worked With
Abigail
March 11, 2020
I have complete trust and faith in the service department at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. at tom wood Subaru. I like the detailed report that is provided when bringing vehicle in for servive. More
by Lee Normandie
Employees Worked With
March 11, 2020
I couldn't be happier I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there w I brought my Forester in for two recalls Friday morning, and had planned to wait for it, but the recalls would have taken too long to fix, and there were many cars there for service. I was given a rental paid by Subaru, and it looked like my car would not be ready until Monday at the earliest. I mentioned that I am not comfortable driving a car that I'm not used to. Later in the day on Friday, I received a phone call that my Subaru would be ready by the next day, and that I would receive a call in the morning when I would be able to pick it up. I couldn't be happier. That is great service, and the people at Tom Woods are just the nicest. More
by ALLIE
