Tom Wood Subaru - Service Center

Always helpful and always careful-- whether putting on a new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. More

I had an appointment, after an 6 week wait, @07:30 on July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. W July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. When I scheduled the service, I was asked to leave the car, and that I'd get a loaner car. There were no loaner, so I had to walk over to SXT and get a rental car. Based on where the time on the clock was when I picked it up near 6:00 PM, it's apparent that even though I was the first car in that morning, it wasn't the first car to be taken to be serviced. Guessing that it got "parked" between 4-6 hours. I also did not receive any updates on my car's progress all day.I began calling @4:00 PM since the service department closes @6:00 PM. I couldn't reach anyone in service for quite awhile. On one call, my salesman answered. I discussed my dilemma. He said he find out what's going on. I finally got a call @5:00 PM that my car was done, headed to the car wash, and that I should head "their way". I had a rental/loaner car to return to SXT. I was completely disappointed in this entire service experience.This is the last time I leave our Subaru. I'll wait for it so that the service on it will be done in a timely fashion More

Used the service department at Tom Wood Subaru for the first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. More

I came in for two recalls that might take 2 hours or so. I was so happy when my car was done in one hour! I was so happy when my car was done in one hour! More

This service visit was much better than my last. The staff were friendly and the service didn’t take forever like last time. Much improved staff were friendly and the service didn’t take forever like last time. Much improved More

As usual, great service. I have used Tom Wood Subaru for years for our two Subarus and have always had really good service. Would recommend them to anyone years for our two Subarus and have always had really good service. Would recommend them to anyone More

Frustrating time this go. Car taken in for recall on Friday. Told would be done Monday. No updates have to continue to call near end of business day each day for an update. Told the car is done on Wedne Friday. Told would be done Monday. No updates have to continue to call near end of business day each day for an update. Told the car is done on Wednesday and to pick at my convenience. Check the website shows Tom Wood Subaru is open till 8pm, get there at 6:30pm only to find service department is closed at 6:00pm but the floor is open. No one would run my car or get a receipt so now have to come back another day to get my car back. pretty frustrated with the lack of communication at this time. More

Will always makes it fast and easy. He is my go to guy for service and advice. There actually is not a bad guy there. Cody and Fredo have always been great as well. for service and advice. There actually is not a bad guy there. Cody and Fredo have always been great as well. More

Helpful and friendly personnel. Modern clean facilities. Good pricing on service . Good pricing on service . More

This visit to the Tom Wood Subaru service center was primarily for a recall service repair (free) and an oil change. Of course they always want to up-sell on changing the cabin air filter, too. The fee primarily for a recall service repair (free) and an oil change. Of course they always want to up-sell on changing the cabin air filter, too. The fee for that was not exorbitant, so I said yes. This dealers service area has several pleasant waiting areas for customers and serviceable wi-fi, and the staff is usually friendly and nice to work with. More