Tom Wood Subaru - Service Center

Had a front tire that kept going low. Wilfred took down my information. The car was taken for a test drive. It was the two front tires. Both value stems had to replaced. I appreciate the excellent service, my information. The car was taken for a test drive. It was the two front tires. Both value stems had to replaced. I appreciate the excellent service, since I was takin a trip out of town on Saturday. I was not expecting the car to be washed. I really appreciated. More

The 90 minute recall fix took over 3.5 hours. The app that marks the progress didn’t work. When we got home and parked in the garage, the garage filled with a gas smell that we weren’t warned about. N that marks the progress didn’t work. When we got home and parked in the garage, the garage filled with a gas smell that we weren’t warned about. Not the best experience More

Excellent customer service! Everyone that I encountered was very nice and helpful. Cody went above and beyond my expectations! I have had very bad experiences at other places and was a little afraid for th was very nice and helpful. Cody went above and beyond my expectations! I have had very bad experiences at other places and was a little afraid for the outcome of this encounter; however, everyone that had something to do with providing service to my vehicle was very nice and profesional. Cody made sure I did not spend on something I did not have to at the time! That is true honest customer service!!! Great job and THANK YOU Team Tom Wood Subaru! More

The service is always good, but the wait this time was well over 3 hours. Granted there’s a holiday coming up, but 3.5 hours is a long wait for an oil change and tire rotation. The only reason I waited well over 3 hours. Granted there’s a holiday coming up, but 3.5 hours is a long wait for an oil change and tire rotation. The only reason I waited was because of the oil change package I purchased. Once that expires I’ll go elsewhere where it’s cheaper and no wait. More

Quick service pleasant people best dealership I have used in my 54 years of driving in my 54 years of driving More

Visiting Indy for a funeral from Michigan. My car was Broken into and tow windows shattered. I received the seat service at Tom wood collision from the initial Telephone call to actual Help With was Broken into and tow windows shattered. I received the seat service at Tom wood collision from the initial Telephone call to actual Help With My Windows. Thank You all More

Excellent, work was done quicker than l was originally told. told. More

Always helpful and always careful-- whether putting on a new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. More

I had an appointment, after an 6 week wait, @07:30 on July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. W July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. When I scheduled the service, I was asked to leave the car, and that I'd get a loaner car. There were no loaner, so I had to walk over to SXT and get a rental car. Based on where the time on the clock was when I picked it up near 6:00 PM, it's apparent that even though I was the first car in that morning, it wasn't the first car to be taken to be serviced. Guessing that it got "parked" between 4-6 hours. I also did not receive any updates on my car's progress all day.I began calling @4:00 PM since the service department closes @6:00 PM. I couldn't reach anyone in service for quite awhile. On one call, my salesman answered. I discussed my dilemma. He said he find out what's going on. I finally got a call @5:00 PM that my car was done, headed to the car wash, and that I should head "their way". I had a rental/loaner car to return to SXT. I was completely disappointed in this entire service experience.This is the last time I leave our Subaru. I'll wait for it so that the service on it will be done in a timely fashion More

Used the service department at Tom Wood Subaru for the first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. More