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Tom Wood Subaru

Indianapolis, IN

4.9
1,061 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,061 reviews

November 24, 2021

The service is always good, but the wait this time was well over 3 hours. Granted there’s a holiday coming up, but 3.5 hours is a long wait for an oil change and tire rotation. The only reason I waited More

by ragbag56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Nov 29, 2021 -

Tom Wood Subaru responded

Thank you for taking the time to leave us with your feedback. We certainly want to provide a better service experience than what you have described and I apologize for the extended wait time during your service visit. We will certainly keep this in mind moving forward so our customers go home happy. Please also feel free to reach out if there is anything else I can help you with. Thank you, Jerry Williams - Service Manager - (317) 705-7024

November 13, 2021

Mike was AWESOME. It was truly a fun experience and everyone was so helpful. Best experience buying a car ever More

by Slreynolds15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Tom Wood Subaru responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with Mike and the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

November 12, 2021

Quick service pleasant people best dealership I have used in my 54 years of driving More

by Dwittman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Dwittman responded

Wonderful dealership

Nov 14, 2021 -

Tom Wood Subaru responded

We're blown away by this incredible compliment! We were more than happy to lend a hand with your service needs, and the entire Tom Wood Subaru team looks forward to our next opportunity to work together!

November 11, 2021

Such nice people! Thank you so much Mike and Bob. We appreciate all your hard work! More

by Bethanysutherlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Tom Wood Subaru responded

Thanks for giving Mike and Bob a shoutout! We're happy to hear you had a great experience working with them and will pass along your kudos. Safe travels and have a great day! - The Tom Wood Subaru Team

November 08, 2021

Visiting Indy for a funeral from Michigan. My car was Broken into and tow windows shattered. I received the seat service at Tom wood collision from the initial Telephone call to actual Help With More

by Michelelehman2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry. WasWonderful
Nov 08, 2021 -

Tom Wood Subaru responded

We are happy to hear the Tom Wood Subaru team could step in and help you with your window replacement. It means a lot that our services stood out to you and we will let the staff know they made all the difference in what could have been a stressful situation. Drive safely!

November 01, 2021

Our sales person was very knowledgeable and spent a lot of time with us. The car that we got was exactly what we ordered. More

by drg50akg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LOU CAVALLARI
Nov 01, 2021 -

Tom Wood Subaru responded

We are thrilled that our team made you a happy customer! Thank you for choosing Tom Wood Subaru and for taking the time to share your experience. We hope you enjoy your new car!

October 22, 2021

I was extremely pleased with the quick request to fix my rear tail-light… Parts department checked to make sure they had the part assembly; which they did. They then transferred me back to make appt. They s More

by Tish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Tom Wood Subaru responded

Thank you for the great review, Tish! We want the most for our guests, and we are thrilled to hear that you had such a successful service experience working with the Tom Wood Subaru team. Drive safely, and we are looking forward to working with you again down the road!

October 12, 2021

We have leased and now purchased from Tom Wood for 6yrs. Everyone is always friendly and helpful. If you are looking for a new or used Subaru, Tom Wood is the dealership I recommend. More

by A Lamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LOU CAVALLARI
Oct 12, 2021 -

Tom Wood Subaru responded

We appreciate your longterm business, and we are grateful the kind words about our hardworking team! See you again next time here at Tom Wood Subaru, and enjoy your newest lease.

October 03, 2021

Austin Anderson did an awesome job!! Was very knowledgeable of the car we purchased and very helpful when purchasing the car. Austin was very prompt with any questions I had! We would use him and More

by Post
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Tom Wood Subaru responded

We are delighted to know that Austin is creating fantastic sales experiences for our valued clients. Thank you so much for taking a moment to write Tom Wood Subaru a great review and congrats on your new car!

September 24, 2021

Tom Woods have been great they have excellent customer service great sales staff and excellent cars I leased a 2019 Crosstrek in 2019 and now I am waiting on my 2021 Crosstrek to come in love my Subaru More

by vluchene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Saddler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Tom Wood Subaru responded

Thank you for the wonderful review of Tom Wood Subaru! We are delighted to hear we could help you find a 2019 Subaru Crosstek lease. Your appreciation of our team means the world!

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