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Tom Wood Subaru

Indianapolis, IN

4.9
1,068 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,068 reviews

November 04, 2022

Polite, friendly, and they answered every question. I never felt pressured or rushed to make any decisions. More

by barbaraspencer1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Wilska
Nov 07, 2022 -

Tom Wood Subaru responded

When a customer says words like this, we know we're doing things right at Tom Wood Subaru. It's our pleasure to offer courteous and informative assistance! Please let us know if there's anything else we can do for you!

Nov 07, 2022 -

barbaraspencer1958 responded

Thank you very much.

October 31, 2022

Mike was great to work with from the start. He was very responsive and continued to give us weekly updates on the status of our car ordered. He was knowledgeable as well as efficient. We've fo More

by Longm14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are so glad to hear that Mike delivered such an outstanding purchase experience. Drive safely in your new vehicle, and we hope to see you back again down the road!

October 20, 2022

Mike Danielson was great to work with when buying our Forester. Once we ordered it, he kept in touch to give us updates until the car was delivered. The entire process was great. We had done a lot of res More

by Newmur12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Tom Wood Subaru responded

We're elated to hear that your car-buying experience lived up to our high expectations! Thank you for the wonderful review and for trusting Tom Wood Subaru with your business - we hope the new Subaru Forester serves you for many miles to come! Enjoy!

October 07, 2022

Had a rough go around at purchasing my first car. Staff was friendly but didn’t seem to have it all together. Communication was sub par. More

by Madeline
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Danielson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny from parts department
Oct 10, 2022 -

Tom Wood Subaru responded

Madeline, while it is great to hear that our team was friendly, I am sorry that the process was not as seamless and communicative as expected. If you would be willing to share the details, we'd appreciate the opportunity to learn from this. Please give me a call at your convenience. Thank you, Bob Ferguson - Sales Manager - 317 705 7875

September 27, 2022

Excellent service. Joe Shanholt is superb. I think it is crazy that I have to write at least 25 words for this review. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt
Sep 27, 2022 -

Tom Wood Subaru responded

Dan, we are ecstatic to see that Joe made certain you had a successful visit to Tom Wood Subaru! Thank you for your feedback, and have a great day.

September 14, 2022

Easy process from scheduling my service thru the quick service turnaround and the car wash before I picked up the car. More

by suzanneIrwin72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Tom Wood Subaru responded

Thank you for leaving Tom Wood Subaru a five-star review! We are happy to hear your services were completed quickly and that you are happy with the results. Until next time!

September 03, 2022

Mike Danielson is the best to work with. He is so understanding and works with the customer. Tom Wood is a great dealership. Comfortable and kind. Highly recommend. More

by Ladiamon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Tom Wood Subaru responded

Thank you for sharing your experience with Mike and our team! We are happy to have you as a Tom Wood Subaru customer and we hope to see you again in the future. Safe travels ahead!

August 31, 2022

Fredo in service always goes above and beyond taking care of customers! Always a pleasure bringing my car in here. More

by Abigail Carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredo Rodriguez
Aug 31, 2022 -

Tom Wood Subaru responded

We are delighted to have earned your business, Abigail! Thank you for choosing Tom Wood Subaru and for sharing an awesome review. We look forward to welcoming you back for your next visit!

August 22, 2022

Jamie was super unhelpful and arrogant. Makes me not want to go to Subaru again after the issues I had with him. More

by Dynastyexpert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Saddler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Tom Wood Subaru responded

I am sorry to read this review. The highest level of service is expected of my team, and it is disappointing that we left the wrong impression. I apologize for the way you were treated during your visit and assure you that this feedback will be addressed properly and with the right people. If there is anything more I can do to assist you or help improve your visit, please feel free to reach out. Best, Bob Ferguson - Sales Manager - 317 705 7875

August 14, 2022

Mike Danielson demonstrated extraordinary customer service from the beginning to the end of my trade-in / car buying journey. I went further out of the way to go to Tom Wood for the enhanced customer More

by Stephen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Tom Wood Subaru responded

Stephen, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Mike and the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

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