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Tom Wood Subaru

Indianapolis, IN

4.9
1,039 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,039 reviews

June 20, 2022

Problem with air conditioning was not fixed I was told they tested it several times and it was fine and they couldn’t find anything wrong. I think they were understaffed and didn’t have time to fix More

by Dan.wolke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Feeding Rodriguez
Jun 20, 2022 -

Tom Wood Subaru responded

Dan, I'm very sorry you are still experiencing an intermittent issue with your a/c. I've spoken to our certified technician that performed the diagnostics on your vehicle. After 3 attempts, we were not able to duplicate a "no cool air" condition. I've left you a message to return my call to discuss what our next steps will be to duplicate your vehicle concern. You may reach me at 317-705-7024. This is my direct line. Jerry Williams, service manager.

June 18, 2022

We leased our third Subaru from atom Wood and second from Mike. Always a pleasant experience with minimal fuss. The finance guy is great too! The service department is easy to deal with and makes you feel l More

by Gstrainor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
Jun 20, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with Mike and the Tom Wood Subaru team. Drive safely in your new vehicle, and we hope to see you back again down the road!

June 08, 2022

The dealership had a wide range of great cars to select from. This will be my first place when shopping for another car. More

by Jacob Whitese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Tom Wood Subaru responded

Jacob, thank you for the great review! We are so glad to hear that you had a successful experience working with us. Drive safely, and we hope to see you back again at Tom Wood Subaru!

June 03, 2022

All in all, the process here was a breeze with the help of Mike and Max. Can't thank them enough for establishing this level of efficiency and effort! More

by Dkeller6800
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Tom Wood Subaru responded

Mike and Max will always be happy to help you out! Thank you so much for supporting Tom Wood Subaru and please let us know if you need anything down the line!

May 28, 2022

Very prompt and thorough service, and good advice about what service to do soon and what could be deterred for a while. More

by Recent customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Tom Wood Subaru responded

Thanks for the review of Tom Wood Subaru! We look forward to taking care of you next time!

May 27, 2022

I’ve come through repeatedly to have routine maintenance done on my crosstrek and I almost always end up talking with Wilfred Chan (Will). Throughly impressed with each interaction, and Will’s a really kind More

by isaac.seppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilfred Chan and Eric
May 27, 2022 -

Tom Wood Subaru responded

We appreciate your confidence in Will and the rest of our team to get the job done. Drive safely, and we hope to see you back at Tom Wood Subaru!

May 27, 2022

Everything was great except my husband was the one who waited for the car. He is crippled and limps with a cane. When he paid he was handed the paperwork and told that the car was “up front”. After lim More

by suzannew6
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Tom Wood Subaru responded

Thank you for the feedback. We are sorry that your husband didn't have an easier time getting the paperwork. We want to make things easy for our customers, and I regret that we let you down. Please get in touch at your convenience so that we can hear any other feedback you have. Thank you, Jerry Williams - Service Manager - (317) 705-7024

May 26, 2022

Although it takes a while for waiting this car arriving, with Mike's service and help it totally worth it! This is my second Subaru and I have to say working with Mike to have this car is a wonderful experi More

by Yxc113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Tom Wood Subaru responded

Mike and the team are thrilled to see that your car-buying experience was an excellent one! Thank you so much for supporting Tom Wood Subaru and congrats on your new car!

May 25, 2022

I’m driving my 4th Subaru , and I wouldn’t take it anywhere but Tom Wood Subaru to be serviced. Everyone inn the service department, especially Joe, has always been completely professional while treat More

by Margaret.wiltrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Shanholt
May 25, 2022 -

Tom Wood Subaru responded

Hi Margaret - We are so grateful for your continued business! Thank you for choosing Tom Wood Subaru and for sharing your kind review of Joe. See you next time!

May 20, 2022

Frst time we bought subaru. The experience was excellent, friendly, respectful. We recommend subaru for good customer service. More

by Karina.bogue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Danielson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Tom Wood Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Tom Wood Subaru team. Drive safely, and we hope to see you back again down the road!

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