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Tom Wood Subaru

Indianapolis, IN

4.9
1,059 Reviews
If you're looking for an award-winning dealership experience in Indianapolis, come right down to Tom Wood Subaru. When you choose to shop with us, you get the car you want, the way you want it. Plus, we take the time to learn about your budget and driving needs so we can pair you with the Subaru financing plan that works best for you. We're one of the largest Subaru dealerships in the region, so we serve as your top resource for everything automotive! We hare conveniently located at 3300 E 96th St in Indianapolis, IN, so come visit today. We're easy to reach from neighboring areas like Carmel, Fishers, West Lafayette and the rest of Central Indiana. We look forward to serving you soon!
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3300 E 96th St

Indianapolis, IN

46240

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Showing 1,059 reviews

January 18, 2018

4 visits Ive been back to service 4 times. I still have an unsafe vehicle. Im repeatedly told the problem is solved. Ive spent over 1500 $. The car is still in More

by Lemonade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Jan 19, 2018 -

Tom Wood Subaru responded

Thank you for taking the time to leave this important feedback. I am sorry to hear that you had an unsatisfactory experience and would love to have your feedback on how we can better serve our customers. I would like to discuss the situation with you in more detail and can be reached at 317-705-7009 or Scott_Reckley@tomwood.com. Thank you, Scott Reckley, General Manager of Tom Wood Subaru

January 16, 2018

Service car and repair rear view mirror. I received excellent service from the time I drove into the facility until the time I drove out of the facility. Excellent service from staff and repa More

by Jeff1535
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shanholt and Wilfred Chan
Jan 16, 2018 -

Tom Wood Subaru responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

January 12, 2018

Very friendly. They were quick. They are very courteous. They got me in and out pretty quickly. I love thier express service. If I must leave my car, they make sure I have a car unti More

by Teleena 1325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express employees
Jan 16, 2018 -

Tom Wood Subaru responded

Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again.

January 08, 2018

Oil Change and Tyre Rotation Good service overall , not much waiting time. Good to see all records of my vechicle maintained in their system. Had asked them to check battery of More

by TheCrosstrekGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Morning
Jan 16, 2018 -

Tom Wood Subaru responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.

January 08, 2018

Todd was very professional. Todd was very helpful and informatiive.I would definitely come back for my service needs. Todd got the job bone quickly. I want to thank you. More

by Meadors, Kay2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Vonblon service advisor
Jan 16, 2018 -

Tom Wood Subaru responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

December 28, 2017

Superb Service I was so impressed after visiting Tom Wood Subaru that despite living nearly 3 hours away decided that I was going to purchase my new Subaru here. I w More

by Jamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Wade
Jan 03, 2018 -

Tom Wood Subaru responded

Two great things: A new Subaru Crosstrek and an excellent review. That means you’re happy and we’re happy. Thank you so much.

December 22, 2017

scheduled maintenance I was pleased how on how courteous your staff was. The wait time for the scheduled maintenance was very quick, fastest I have ever had done. More

by subaru guy 1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy
Dec 27, 2017 -

Tom Wood Subaru responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

December 06, 2017

Pleasant & Enjoyable I use Tom Wood for all of my maintenance. They are fast, courteous, and extremely helpful. The database has all of the records and schedules. The whol More

by Sockmonkey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Williams, Bill Vickery, Todd Blom, Receptionist , Molly Kennedy
Dec 13, 2017 -

Tom Wood Subaru responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

December 02, 2017

GREAT SERVICE Tom Wood Subaru took great care of my maintenance needs. I don't own a subaru but I work nearby and took it in for a service there because of the conv More

by Wtgrant87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Molly Kennedy
Dec 05, 2017 -

Tom Wood Subaru responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

November 22, 2017

Excellent prompt service I love Tom Wood Subaru. I drive up they take car for oil change and car check up polite very businesslike and friendly. . Love that you wash my car. More

by Tony’s Subaru Forester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy
Nov 28, 2017 -

Tom Wood Subaru responded

You’re happy with us! Great. We like to think you’ll tell others. Referrals are absolutely the best form of advertising. So, please do tell them…and come back whenever you need us.

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