Tom Wood Nissan - Service Center

Waited 3 weeks for an appointment, but service was very good. Nice to get lender car. good. Nice to get lender car. More

I had a scheduled appointment at one and they were ready for me , I had oil change and tire rotation done in under 30 minutes, I was impressed with my visit from start to finish. for me , I had oil change and tire rotation done in under 30 minutes, I was impressed with my visit from start to finish. More

My experience in getting my car serviced was phenomenal. Adrian was exceptional! I’ve been a customer and bought several cars at Tom Wood and this experience only further solidified my commitment to this de Adrian was exceptional! I’ve been a customer and bought several cars at Tom Wood and this experience only further solidified my commitment to this dealership. Kudos to Adrian! He deserves a bonus! Thank you, Adrian! More

Efficient, friendly, dependable and prompt. Making an appointment was quick and easy and they wash my car when finished! They are consistent and thorough, too. appointment was quick and easy and they wash my car when finished! They are consistent and thorough, too. More

It was the worst experience I ever had in any service station. They let someone drove off my car as though it was renter car. station. They let someone drove off my car as though it was renter car. More

Tom Wood Nissian has been servicing my car for over 6 years and they have done excellent work in keeping my car in top condition. When there were things that I was not happy with, they listened and mad years and they have done excellent work in keeping my car in top condition. When there were things that I was not happy with, they listened and made it good. Tom Wood Nissian is the best! More

The service at Tom Wood Nissan is awesome. They are friendly, knowledgeable and efficient. I would recommend this dealership to my friends, goer sure! The service girl Katie us the best. friendly, knowledgeable and efficient. I would recommend this dealership to my friends, goer sure! The service girl Katie us the best. More

Ok was 30 minutes early. It didn’t matter, the service department started on my car immediately. Only thing I noticed was the tire pressures were not checked. department started on my car immediately. Only thing I noticed was the tire pressures were not checked. More

Great service and fast turnaround time. I’m always treated courteously and with respect whenever I go to Tom Wood Nissan for service. There entire service team is second to none. treated courteously and with respect whenever I go to Tom Wood Nissan for service. There entire service team is second to none. More

2nd email. No reply from Service Manager: I am following up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. We had to have it towed AGAIN. Unfortunately, we had to buy a new car for her and it was frustrating because a lot of money was wasted before hand. I brought her car to you and was told the staling issue could be resolved with the timing change. It was NEVER resolved. I have been told by two technicians at another local dealership that engine damage would have been seen when your tech opened the engine for timing. This leads me to believe the car was misdiagnosed. I wasted 1100 on brakes and 180 on a battery. I NEVER would have spent this kind of money on a car that needed a new engine. That’s wasteful. I would have traded the car immediately at Nissan for a 2021 vehicle. She is a new college grad and recently adulting. The goal was to have her in a safe vehicle. 3 engine repairs later is when your tech decided it could not be fixed and I feel that is negligence on his part and lack of follow through on your part. We opted not to buy her new car with Nissan because I had no faith that the repair work would be satisfactory in the future. ——— First review: I had a horrible experience. We took my daughter’s Juke in for repair because it was stalling at traffic lights. The tech diagnosed timing chain failure. We took the car home a few days later. Same issue occurred the next day and had to be towed in. The issue was worse. We were then told she needed a battery. Changed it and the car had to be brought back again for the same exact issue. 5 visits and 5 costly repairs later is when the tech decided we should replace the engine. $5000 in misdiagnosed repairs was about to be thrown away. We will never use Tom Wood again. I emailed the service manager but did not get a reply. More