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Tom Wood Nissan - Service Center

Indianapolis, IN

4.8
114 Reviews

114 Reviews of Tom Wood Nissan - Service Center

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December 10, 2024

Everyone in the service dept is always helpful and friendly. They are easy to work with. More

by Dcopp03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Dec 10, 2024 -

Tom Wood Nissan responded

We are so happy that our Tom Wood Nissan team delivered an excellent experience. Thank you!

November 07, 2024

Jason and Erin we're so nice. .. They are pretty incredible workers. Helped get everything needed for the car so the family can be safe and secure in our vehicle. They always do a More

by None
Recommend Dealer
Yes
Employees Worked With
Look at the previous page
Nov 07, 2024 -

Tom Wood Nissan responded

Thank you for sharing your experience with our team at Tom Wood Nissan! We're happy to hear that Jason, Erin, and Katy provided excellent service and ensured you felt secure in your vehicle. Safe travels!

November 03, 2024

People who welcome you and you can build relationships with. Service is always a drag but they make it fun and do their best to take care of you. More

by amu.lfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan
Nov 04, 2024 -

Tom Wood Nissan responded

We're delighted to hear that our team at Tom Wood Nissan made your service experience enjoyable and welcoming! Building strong relationships with our customers is important to us. Thanks for sharing your feedback!

October 30, 2024

Have bought and used service department for many years at this dealership- overall happy with experience. My last experience was disappointing- service communication was good from staff. Unfortunately servic More

by jlhowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name, he did not interact with me much at all
Oct 30, 2024 -

Tom Wood Nissan responded

We appreciate your loyalty over the years and are sorry to hear about your recent experience. It sounds like we fell short in providing the attentive service you expected, both with our diagnostics and during your visit for a potential trade-in. We value all of our customers equally and regret if this wasn't reflected during your time with us. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Gary Adams - Service Manager - 317-688-6024

October 11, 2024

Adrian was great! !!!! He was able to get me in and out within an hour! More

by Chi Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
Oct 15, 2024 -

Tom Wood Nissan responded

We are glad to hear that Adrian provided efficient service. Thank you for trusting Tom Wood Nissan with your automotive needs!

September 19, 2024

Great service, great staff. Comfortable waiting room but its the people that make the difference! Thank you for all that you do! More

by ekinht68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Sep 19, 2024 -

Tom Wood Nissan responded

Thank you for the kind words! We're glad to hear that our team at Tom Wood Nissan made a positive impact on your experience. We appreciate your support and look forward to serving you again! Take care!

August 15, 2024

Kathi a Sevice advisor was amazing. I enjoyed spending time in Nissan while I waited for oil change More

by Vladimir Ostrovsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathi service department
Aug 16, 2024 -

Tom Wood Nissan responded

Vladimir, thank you for reviewing Kathi and Tom Wood Nissan! We look forward to seeing you next time!

August 02, 2024

Tom wood Nissan staff(service& sales) are great! My service experience with Erin was awesome! More

by Bakers
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Tom Wood Nissan responded

We are thrilled to hear that you had an awesome experience working with Erin at Tom Wood Nissan. Thanks for the shoutout to our sales and service teams.

July 31, 2024

Service was quick and efficient and the work was done in timely manner and would recommend their service department . More

by bshmn49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis harris
Jul 31, 2024 -

Tom Wood Nissan responded

Thank you for recommending our service department! We're glad to hear that the team at Tom Wood Nissan provided quick and efficient service. We appreciate your support!

July 26, 2024

Always have great customer service when using the service department. Great communication with process of service and any issues they may find. More

by bshoppell63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Tom Wood Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear our communication and customer service met your expectations. See you next time at Tom Wood Nissan!

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