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Tom Wood Nissan - Service Center

Indianapolis, IN

4.8
114 Reviews

114 Reviews of Tom Wood Nissan - Service Center

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April 21, 2018

No Pushy Service People I dropped off my car for service on Wednesday evening for an 11 o’clock Thursday appointment. Not only did they get my car finished early, but they d More

by Tammie2416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
May 07, 2018 -

Tom Wood Nissan responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

March 30, 2018

Recall and Brake, Fuel line work on 1988 Nissan Pathfinder They did a very good job in spite of some obstacles so it took somewhat longer than expected. Katie Marks, Service Consultant was very helpful More

by drcorrugated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Marks
May 07, 2018 -

Tom Wood Nissan responded

Thank you for your positive remarks. We take pride in the skill and knowledge of our Service Department. We’re glad you appreciate it, too.

December 31, 2017

Excellent Service Experience at Tom Wood Nissan I stopped in for a unscheduled service appointment at Tom Wood Nissan. They were prompt, thorough, professional, and very reasonably priced. They t More

by jeffgin123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy
Jan 03, 2018 -

Tom Wood Nissan responded

Thanks for the kind review of our Service Department. And thank you for trusting us with your vehicle. We hope we’ll see you again. But not TOO soon.

December 27, 2017

Tim, Chip, and Dan did a great job. Rhoda Nissan dealership is much better than the Tom Wood Ford dealership. We enjoy the customer service. More

by Davis Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip and Dan, Tim Walls
Dec 28, 2017 -

Tom Wood Nissan responded

We appreciate your business and your kind words.

December 19, 2017

Oil , lube, tire rotation. Maintenance service on our leased Murano. Worked with Alexis Cronkright. First meeting with her. Very pleasant young lady. Spent time visiting More

by Peyton's mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Cronkright
Dec 20, 2017 -

Tom Wood Nissan responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

November 29, 2017

Routine maintenance and wheel alignment My wife and I experienced excellent, professional, greeted with a smile service on a Saturday morning. We did not have an appointment and was still ab More

by JP2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 29, 2017 -

Tom Wood Nissan responded

Thanks for your business AND your kind words. Service Departments aren’t out front with all the lights and sparkle, but we know that’s where we keep our customers. Glad you’re one of them.

November 28, 2017

Friendly, knowledgeable, and professional Very trustworthy dealership and service department. I’ll never take my car/business anywhere else but Tom Wood Nissan. Very friendly and helpful staff More

by Gthings37x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Marks
Nov 28, 2017 -

Tom Wood Nissan responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

November 10, 2017

Super Service I had an issue with my pick up truck Eric took care of the problem kept me informed along the way and when I arrived to pick the truck up the team th More

by Popwaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 17, 2017 -

Tom Wood Nissan responded

Thanks for the kind review of our Service Department. And thank you for trusting us with your vehicle. We hope we’ll see you again. But not TOO soon.

November 02, 2017

Not happy with how the service department handled this visit We were told the recall parts were in when appointment was made. when my daughtered Dropped the car off, she was told not all parts were in and had More

by Karen
Recommend Dealer
No
Employees Worked With
Nov 20, 2017 -

Tom Wood Nissan responded

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan

October 18, 2017

Outstanding service. Every time i stopped at TW nissan the customer service had been excellent (service and sales). So I highly recommend this dealer to anyone interested More

by Rigo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Harris
Oct 25, 2017 -

Tom Wood Nissan responded

Thank you Rigo for the kind words! We really appreciate you choosing Tom Wood Nissan for your service needs and see you for that next oil change!