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Tom Wood Nissan
Indianapolis, IN
802 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 802 reviews
July 28, 2010
Tom Wood Nissan employeees have been very nice to me. Randy helped me by a new Altima & didn't pressure me. He was very understanding to my financial situation. This is the second car I bought here & gav Randy helped me by a new Altima & didn't pressure me. He was very understanding to my financial situation. This is the second car I bought here & gave the other to my mom. I brought the old Sentra in for service before & they only fixed the major things & didn't make me buy other things I didn't need. I recommend this Nissan dealership to anyone. More
by miagirl1
Employees Worked With
Randy
February 11, 2010
I purchased a new vehicle in 2008, four months later the screw in my center console fell out causing it to rock back and forth, went to have it fixed, the screw was screwed back in the same hole, fell out a screw in my center console fell out causing it to rock back and forth, went to have it fixed, the screw was screwed back in the same hole, fell out again a month later, went to have it fixed and the screw was screwed back in the same hole, went back again, screw was screwed and same hole and it fell out again. Since I waited so long to call them and have it fixed again, they will not fix it without me paying for it, even though it's a problem with the way they attempted to "fix" it in the first place, I still have the extended warranty, which I was told will not cover this. They now told me I have to pay to get a diagnostics test done on my center console before they will even consider fixing it. No one is returning my calls, I put in calls to consumer affairs and even made it as high as the General Manager and I have yet to receive a phonecall back. This is the worst customer service I ever received. I will NEVER recommend TOM WOOD NISSAN to anyone I know interested in a Nissan and as far as their service department goes - they lack talent and they lack customer service. They obviously are not trained mechanics if they continue to screw a screw into a hole when it is obviously stripped. More
by Jhull5244
Employees Worked With
Joe Feltman, Roger Walton
