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Tom Wood Nissan

Indianapolis, IN

4.8
802 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
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4150 E 96th St

Indianapolis, IN

46240

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Showing 802 reviews

April 01, 2023

The dealership is fine. The service writer was not. Told me it would take 1 hour. It took 2. Text sent to me said it was being inspected prior to service for 1 1/2 hours. Th More

by White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin
Apr 03, 2023 -

Tom Wood Nissan responded

I am sorry that your service took longer than anticipated, and that you didn't receive better communication from our team. We appreciate your feedback and will use it to improve for our future guests. In the meantime, if there is anything else we can do for you, please be in touch directly. Thank you, Gary Adams - Service Manager - 317-688-6024

March 30, 2023

They made it very easy for me to get the exact vehicle I wanted at a fair price. More

by James210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Herrman
Mar 30, 2023 -

Tom Wood Nissan responded

We're thrilled we could provide helpful assistance at Tom Wood Nissan! Thanks so much for the support!

March 20, 2023

customer service was good. ..wait time was a long for me . pricing was fair i More

by jtroc2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen
Mar 21, 2023 -

Tom Wood Nissan responded

While we're glad we could welcome you with quality customer service and fair prices, it's disappointing to see we fell short of delivering a 5-star experience. We do our best to provide timely service, and I'm very sorry if the wait was longer than anticipated. We appreciate this feedback and will keep it in mind going forward, so if there's anything else you'd like to discuss, please reach out to me directly. Thank you, Gary Adams - Service Manager - 317-688-6024

March 20, 2023

Brian was fantastic. The process was quick, he provided a lot of information and at no point in time did it feel forced. I felt like he sold me my car and not just A car. More

by amu.lfc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cummins
Mar 21, 2023 -

Tom Wood Nissan responded

This is great to hear! We are thankful for your business and are pleased to hear about your positive sales experience with Brian. We wish you safe travels ahead in your new Nissan and hope to see you again for all your car purchase and service needs. Take care! -- The Tom Wood Nissan Team

February 03, 2023

This was my first time doing business with Tom Wood Nissan. Scott was very professional and helpful. I would definitely do business with him again. I would also like to thank Curt. He has also been a More

by Patty
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Feb 03, 2023 -

Tom Wood Nissan responded

Thanks for the great review of Tom Wood Nissan, Patty. Scott and Curt will appreciate the shoutout. We are glad to welcome you to the Tom Wood Nissan family!

February 01, 2023

Robin, Dan and team were outstanding. They worked closely with us to understand our current and future needs - finding the vehicle which aligned. No pressure, client focused = long term More

by markhaubry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Feb 02, 2023 -

Tom Wood Nissan responded

Thanks for this awesome feedback, Mark. It is good to hear that Robin, Dan, and the Tom Wood Nissan team found a car that fit your needs. We are grateful for your trust and loyal business!

January 25, 2023

Great dealership! Service department communicated with me via text and the process was seamless. Thoroughly serviced my car. Highly recommend this dealership. More

by fleurdelise50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Jan 26, 2023 -

Tom Wood Nissan responded

Thanks for the great review of Tom Wood Nissan. The service team is glad to have your trust and support.

January 19, 2023

This is my second car I’ve bought from Scott and would definitely recommend him and Andy to other people. He’s never pushy and really does do his best to make sure he gets you into something that you want More

by Iles.hollyl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Jan 19, 2023 -

Tom Wood Nissan responded

Thank you for the review! We appreciate the kind feedback about Scott and hope to see you back again at Tom Wood Nissan. Safe travels!

January 17, 2023

My lease of a 2023 Nissan was a good experience in many ways. Michael was just outstanding. It was the best car shopping experience I have ever experienced. More

by mwehrman5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fagg
Jan 17, 2023 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that Michael delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Tom Wood Nissan!

December 29, 2022

The Service department and service writer provided timely service and kept me in the loop during the process. Well done! More

by Tmmilby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian and Alexis
Dec 29, 2022 -

Tom Wood Nissan responded

We appreciate your business and your review! Thanks from the Tom Wood Nissan Team!

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