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Tom Wood Nissan

Indianapolis, IN

4.8
777 Reviews

4150 E 96th St

Indianapolis, IN

46240

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Showing 777 reviews

November 20, 2017

Great experience! Tim was quite accommodating and helpful in finding and providing the vehicle of my choice. I never felt pressured. He spent extra time explaining th More

by GreatSL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Walls
Nov 20, 2017 -

Tom Wood Nissan responded

We’re pleased you’re enjoying your new Murano. No matter how many new cars we drive, that “new car smell” experience just never gets old, does it. Thanks for your kind comments.

November 14, 2017

Easy experience ! We had a great car buying experience at Tom Wood Nissan! Ken Kassenbrock, Jeff Altman and the whole Tom Wood Crew were a pleasure to work with. Jeff More

by ljsingle10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock, Jeff Altman
Nov 17, 2017 -

Tom Wood Nissan responded

It’s always good to hear we’re liked, and that we do a good job. We take great care to make sure our pre-owned vehicles will make their new owners happy. We’re happy you’re one of them.

November 10, 2017

Super Service I had an issue with my pick up truck Eric took care of the problem kept me informed along the way and when I arrived to pick the truck up the team th More

by Popwaller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 17, 2017 -

Tom Wood Nissan responded

Thanks for the kind review of our Service Department. And thank you for trusting us with your vehicle. We hope we’ll see you again. But not TOO soon.

November 06, 2017

Roy Smith Titan HD Tim Walls and Dave Harris were fantastic in helping me purchase my new truck. They answered all of my questions and made my experience fun. I highly s More

by Buymiller2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Harris, Tim Walls
Nov 17, 2017 -

Tom Wood Nissan responded

We’re pleased you’re enjoying your new Truck. No matter how many new cars we drive, that “new car smell” experience just never gets old, does it. Thanks for your kind comments.

November 04, 2017

Great service from start to finish. Tim made the process easy, and John secured us excellent financing. A great experience overall, and we’ll recommend Tom Wood Ni More

by NikkiJasper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hiatt, Tim Walls
Nov 17, 2017 -

Tom Wood Nissan responded

Thank you for your kind words. We take great care in selecting the pre-owned vehicles we sell. We’re happy we helped find one right for you.

November 03, 2017

Amazing Jeff was great, he answered all my questions and made the whole car buying process super easy. I will definitely go back for my next car purchase. More

by Jen Kessinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Altman
Nov 17, 2017 -

Tom Wood Nissan responded

We knew you’d chosen a great vehicle, and we’re happy you’re loving it. Thanks again for your business.

November 02, 2017

New Maxima I had a great experience at Tom Wood Nissan on 10/31 and drove away in a new Maxima. Scott Herrman met me and provided detailed information in a frie More

by DLW01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Nov 17, 2017 -

Tom Wood Nissan responded

So pleased to know you’re pleased. Stop by again soon in your new Maxima and let us know how things are going.

November 02, 2017

Complete Understanding of my Needs! We had a very tight timeframe to lease a new vehicle because our prior vehicle was classified by the insurance company as a total loss. I literally o More

by Mary M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Nov 17, 2017 -

Tom Wood Nissan responded

Two great things: A new Sentra and an excellent review. That means you’re happy and we’re happy. Thank you so much.

November 01, 2017

Not happy with how the service department handled this visit We were told the recall parts were in when appointment was made. when my daughtered Dropped the car off, she was told not all parts were in and had More

by Karen
Recommend Dealer
No
Employees Worked With
Ken Kassenbrock
Nov 20, 2017 -

Tom Wood Nissan responded

I'd like the opportunity to resolve this issue, please reach out to me at your earliest convenience at (317) 688-6000 or Ken_Kassenbrock@tomwood.com. Sincerely, Ken Kassenbrock, General Manager at Tom Wood Nissan

November 01, 2017

Fast and understanding my time was valuable Call Tim told him what vechele I wanted and when j got to dealership car was ready all negotiators was done on the phone on the way to dealership so 3 More

by Sjanesauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Walls
Nov 17, 2017 -

Tom Wood Nissan responded

Thank you. There’s nothing better than a customer who loves their new vehicle. If there’s anything else we can do, be sure to let us know.

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