Tom Wood Nissan

2nd email. No reply from Service Manager: I am following up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. up with you regarding my daughters Juke from two weeks ago. I did notify your associate Erin that the car didn’t even make it home. It stopped again. We had to have it towed AGAIN. Unfortunately, we had to buy a new car for her and it was frustrating because a lot of money was wasted before hand. I brought her car to you and was told the staling issue could be resolved with the timing change. It was NEVER resolved. I have been told by two technicians at another local dealership that engine damage would have been seen when your tech opened the engine for timing. This leads me to believe the car was misdiagnosed. I wasted 1100 on brakes and 180 on a battery. I NEVER would have spent this kind of money on a car that needed a new engine. That’s wasteful. I would have traded the car immediately at Nissan for a 2021 vehicle. She is a new college grad and recently adulting. The goal was to have her in a safe vehicle. 3 engine repairs later is when your tech decided it could not be fixed and I feel that is negligence on his part and lack of follow through on your part. We opted not to buy her new car with Nissan because I had no faith that the repair work would be satisfactory in the future. ——— First review: I had a horrible experience. We took my daughter’s Juke in for repair because it was stalling at traffic lights. The tech diagnosed timing chain failure. We took the car home a few days later. Same issue occurred the next day and had to be towed in. The issue was worse. We were then told she needed a battery. Changed it and the car had to be brought back again for the same exact issue. 5 visits and 5 costly repairs later is when the tech decided we should replace the engine. $5000 in misdiagnosed repairs was about to be thrown away. We will never use Tom Wood again. I emailed the service manager but did not get a reply. More

This is our 4th Rogue from Tom Wood with Scott Herrman as our salesman! Scott is a great person who knows his products! He is very personable and not a pushy type salesperson. Thank you Scott for your help w our salesman! Scott is a great person who knows his products! He is very personable and not a pushy type salesperson. Thank you Scott for your help with our new Rogue! More

Great dealership with great people that know their stuff. Working with Robin on the delivery was very helpful as the new car has a lot of new technology. She really helped explain it all in great detail. Working with Robin on the delivery was very helpful as the new car has a lot of new technology. She really helped explain it all in great detail. More

Robin was kind, honest and professional. She treated me with respect and took time to understand my needs and wants. Robin shared car options with me without pressuring sales tactics. with respect and took time to understand my needs and wants. Robin shared car options with me without pressuring sales tactics. More

My wife and I were happy with the overall experience. We look forward to buying another vehicle from Robin. We highly recommend her. If you want a good car buying experience go to Robin. She even followed u look forward to buying another vehicle from Robin. We highly recommend her. If you want a good car buying experience go to Robin. She even followed up with us multiple times after the sale to ensure that we were happy with our purchase. More

Robin was very professional and took the time to find the car that i wanted. She has done several follow up to see hiwvthe car is performing car that i wanted. She has done several follow up to see hiwvthe car is performing More

Delighted with my sales associate, Robin. Wish the managers would quit playing price games. Tom Wood went to great lengths to get me the car I wanted. It was great fun picking up a new car in December managers would quit playing price games. Tom Wood went to great lengths to get me the car I wanted. It was great fun picking up a new car in December! More

I waited for my vehicle and the work was completed within an hour. The technician was very efficient! I really appreciated the vehicle being washed as well! an hour. The technician was very efficient! I really appreciated the vehicle being washed as well! More

Todd Lloyd is Awesome! He listened he has a pleasant attitude good personality. Todd worked with the financial manager to get me the best deal. Thank you Todd. I love my Nissan attitude good personality. Todd worked with the financial manager to get me the best deal. Thank you Todd. I love my Nissan More

Robin was extremely helpful, kind, honest, and up-front when she helped me with my car purchase. Tom Wood Nissan is lucky to have her! when she helped me with my car purchase. Tom Wood Nissan is lucky to have her! More