Tom Wood Lexus

Tom Wood Lexus would be the last place I buy a car from or take a car for service. They over charge for repair beyond what is recommended. They quoted me over $6400 to replace an engine, something I did fo or take a car for service. They over charge for repair beyond what is recommended. They quoted me over $6400 to replace an engine, something I did for less than $2100 at another dealer. Beware... More

Great guys, they obviously liked having my business from the very first moment I contacted them. I was always being kept updated about what stage are on and I believe they did their best to satisfy me. Noth the very first moment I contacted them. I was always being kept updated about what stage are on and I believe they did their best to satisfy me. Nothing extraordinary, but fortunately - no unpleasant surprises for me. More

I recently purchased a Lexus IS from Tom Wood Lexus. I would say that I'm extremely satisfied by this dealership. It truly is nice when you can leave a car purchasing experience and say nice things about would say that I'm extremely satisfied by this dealership. It truly is nice when you can leave a car purchasing experience and say nice things about the dealership. I will definitely recommend to friends! More

BEWARE! They will replace parts incorrectly, and not fix them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE i them - claiming the customer responsible for the incorrect work, or better yet accusing the customer of wrecking the vehicle. DRIVE OUT OF STATE if you have to, but don't take your car to this spineless dealership! Management there won't even acknowledge your concerns - even if everything is properly documented. More

Overall, I think the dealership will treat most people very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Le very well. I always dress down when shopping for a car, because I'd rather save a few bucks than be fawned all over. I had a hard time getting a Lexus saleman to offer to help me. As I walked toward them, they'd scurry away, repelled by my sweatshirt and jeans. If you dress down, then you can choose the salesman you want to work with rather than being approached by whoever wanders over, attracted by your nice suit and the dollars hanging out of your pockets. Jermal was very professional and treated me well even though it was "obvious" I wouldn't be paying sticker for a new car. He was the only one who approached me and offered to assist. I looked at used cars and I think the prices were good, especially when compared with what other dealerships were asking for other very similar cars. Ulimately the only reason I didn't buy was because of the fantastic incentives on the brand new cars at the time. Otherwise, the price would have been very good, with very little haggling. The finance guy was also very nice and up front about the price. I totally recommend. More