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Tom Wood Lexus

Indianapolis, IN

4.8
1,324 Reviews

4610 E 96th St

Indianapolis, IN

46240

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1,324 Reviews of Tom Wood Lexus

October 27, 2026

Absolutely excellent service! I was kept informed throughout the entire process by text, phone calls, and video - superb customer contact! More

by crdrnncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 27, 2026

Valet service is exceptional. Sebastian is in constant contact with updates. Definitely recommend Tom Wood. More

by scroobie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian and John
October 26, 2026

The dealership is very attentive to ensure all concerns of the customer are handled appropriately. The service advisor was courteous and helped me with extended warranty covered repairs. More

by Ymbullock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller, Zachary Soutendijk
October 23, 2026

Eric was very knowledgeable, but not pushy. I felt like he really gave me good advice More

by jacque.dywan
Recommend Dealer
Yes
Employees Worked With
Eric was my service agent, but I should also like to compliment the young men who met me at the service door. They were friendly, and helpful
October 22, 2026

Expertise, kindness, consideration, honesty, understanding, and attention to detail are words that stand out to me. Tom Wood Lexus, Sebastian and Rick are the best!!! More

by wemmjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian and Rick
Oct 23, 2026 -

Tom Wood Lexus responded

Thank you for sharing your wonderful experience with Sebastian, Rick, and the rest of the team! We appreciate your business and we'll be sure to pass this along to them. -Tom Wood Lexus

October 22, 2026

Easiest dealership transaction I've ever had. Dalton Brown was great! He was very knowledgeable and took time to explain all the perks about being a Lexus owner. More

by dwhendrix_79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Brown
Oct 23, 2026 -

Tom Wood Lexus responded

Thank you for rating Dalton five stars! We appreciate your business and hope to see you again at Tom Wood Lexus. Enjoy your new ride!

October 22, 2026

Michael worked hard to get my car updated. Check out was smooth. Appreciated his help. More

by Santanginis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith
Oct 22, 2026 -

Tom Wood Lexus responded

Thank you for sharing your experience! We’re glad Michael went the extra mile to update your car and make checkout easy. We appreciate your kind words and your business at Tom Wood Lexus.

October 22, 2026

If you want a seamless, professional, and efficient sales experience on a new Lexus, I highly recommend Dalton Brown at Tom Wood Lexus. You can't go wrong! More

by dlfaughn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton Brown
Oct 23, 2026 -

Tom Wood Lexus responded

Thank you for your recommendation of Dalton and our team! We hope to see you again at Tom Wood Lexus!

October 21, 2026

Shanan at Tom Wood Lexus is who you should call for Lexus service! She amazing! Warm and friendly, goes above and beyond with a smile on her face the whole time…she is customer service and you won’t be disap More

by Unicornia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannan Willis
Oct 23, 2026 -

Tom Wood Lexus responded

Thank you for your excellent review! We're delighted you had such a positive experience with Shanan. See you next time at Tom Wood Lexus!

October 19, 2026

Terrific service ! Loved that the Tom Wood Lexus has a concierge service. Loved that there was constant communication about what was happening and cost. Excellent Serv More

by Victoria Cloyd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Green
Oct 19, 2026 -

Tom Wood Lexus responded

Thank you for sharing your positive feedback, Victoria! We're so glad you had a terrific experience with our team. We appreciate your business and hope to see you again at Tom Wood Lexus.

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