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223 Reviews of Tom Wood Ford - Service Center
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April 09, 2020
I called a spoke to Dwayne to bring in my vehicle for a recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. recall. Great service and explanation on the recall. I have a question, and he said he will get back with me with an answer. More
by LindajAbel
Employees Worked With
Dwayne
March 20, 2020
Tom Wood Ford = Top rated customer service. I highly recommend this service department. I am a repeat customer and have referred others. Come see for yourself. recommend this service department. I am a repeat customer and have referred others. Come see for yourself. More
by missmichigan1953
Employees Worked With
Jordan Russell = 5 star winner, Maddie Barton
March 19, 2020
Took car in for airbag recall for 8:00 AM appt. on a Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to t Thursday. No word by EOD. Called 2 times on Friday and could not reach the service writers. When the service desk ring several times and goes to the operator, the 2nd time , I asked her if it was unusual that I could not reach anyone at the service desk. Her answer was something like “No, not really. They are probably lined up outside the door.” Was called by service writer on Saturday morning. Could not take call. I called back 15 minutes later and left VM. Did not speak to a live person until I called mid morning on Monday. First statement was “Oh I was just about to call you.” When asked why I was not called, she said she was out on Friday and thought she had followed up with everyone. If not for the free loaner they had given me, I would have been really miffed. But given the poor communication, I will not return for service work. More
by Typar77
Employees Worked With
Employee name not remembered
March 19, 2020
Issues diagnosed and repairs were made in a timely manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. manner. Rob Jarels the Service Technican did an excellent job communicating and completing repairs. Excellent service. More
by Joe
Employees Worked With
Rob Jarels
March 12, 2020
I took my vehicle in for service it was quite a bit of I took my vehicle in for service it was quite a bit of service that needed to be performed my vehicle was kept over night as expected, but all seems I took my vehicle in for service it was quite a bit of service that needed to be performed my vehicle was kept over night as expected, but all seems to be well. Thank you. More
by Terry
Employees Worked With
Maddie Barton
March 01, 2020
Service was great! They are very happy & conscientious workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. workers. This was the Tire Department. Texting information was a real help. Uber Driver that took me to work wasn’t very good. More
by Tamiamsure1000
Employees Worked With
Jordan
February 27, 2020
Excellent service! Took care of my issue quickly, and made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! made feel very valued as a customer. I couldn’t be more pleased with the team. I will definitely be back! More
by Kevin
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
February 24, 2020
Professional, friendly and efficient service of my vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. vehicle. I was informed of the progress of the work until completed. I will continue to have my vehicle serviced at Tom Wood Ford. More
by Rebeccamotsinger
Employees Worked With
Butler,Sean
February 10, 2020
Best Customer Service Care I have ever. I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly I had two of my Honda Civics that needed service and took them both to Tom Wood Ford Quick Lane on 96 th Street. I was immediately greeted by friendly car professionals and took care of my car needs in a timely, freindly, and well qualified car care team. The service bays were well organized and their was a sense of team work and a sense of pride that each individual that took care of my cars and others that was very refreshing to observe. I want to also compliment the manager of the team Mr. Jordan Russell of the Quick Lane Service Department that I would define from my experience on Sunday February 9th as Outstanding ,professional,personable,helpful, and very customer service focused. It was very refreshing to see how well his team seemed to interact with one another and to see other customers being treated with the same respect and care that I personally received. I can certainly see why Jordan is the manager and I also observed the pride he takes in assisting his customers and treats his employees. He is a model from my perspective and in my opinion what defines great leadership qualities and represents his employer in a way that I find refreshing and sets an example that many can and would look up to with humility ,grace, and integrity. I will tell my friends and sphere of influence about my EXCELLENT experience at Tom Wood Ford on 96th Street. BLESSINGS NANCY H POTTERF More
by Nancy625
Employees Worked With
Jordan Russell, manager of the Quick Lane Service Department
February 07, 2020
The best service representatives I've ever dealt with EVER! Went beyond the call to help me get my remote start working again. Thank you! EVER! Went beyond the call to help me get my remote start working again. Thank you! More
by Jonemac
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler
