Tom Wood Ford - Service Center

If I could give “0” stars I would. I have been having transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here i transmission issues on my Expedition Max Platinum 2019 since I moved to Carmel in September. I have made multiple appointments for this issue. Here is the series of events. Made the first appointment dropped off the night before the appointment and was told I would hear about it by noon the next day. By 3pm I had heard nothing. When I called they hadn’t even looked at my vehicle and I was told the diagnostics that it would require would require me to leave my vehicle with them for a full 12 hours. When I asked then why it wasn’t done while they had had it all this time they told me they didn’t realize that’s what it was dropped off for. They did get me a rental for the following day because I raised xxxx. But after two days with my car they “couldn’t find anything” so they returned it to me with nothing done. The problem got worse and more frequent then I received a recall notice for the CAMPHASER as well as some type of software update. I called again and made the first available appointment which was 3 weeks out (I understand because staffing shortages everywhere) and I was told the vehicle was safe to drive. Three weeks pass I bring my car in and drop it off. Once again no communication and I called earlier this time knowing how I was “forgotten” last time. I’m told they won’t do the CAMPHASERS because that’s an “all day service” YET AGAIN! They had it ALL DAY! They do the reprogram and tell me that should fix it. NOW my car is making a low deep loud hum when I hit 1300 rpm downshifting (this is an automatic) and when I try to accelerate quickly it catches slows hard then pops to the next gear. I called to make an appointment in December 26th and the first available to have my transmission checked was January 11. I scheduled the appointment and asked for an oil change as well. The girl scheduling asks if I’d like to wait with the car or drop off. Since I’ve had so many “issues” being forgotten when dropping off I told her I’d wait. Arrived with my vehicle today to have the issues addressed. And upon arrival I’m told that this is a TWO day diagnostics and they can’t get me in for THAT for another 4 weeks!!!!!! I’m beyond pissed but the oil can get changed today. So I say fine then schedule for the transmission and get the oil changed. I was there for 2 house for a “quick service” oil change! Since it HAD to be done since they made me wait so long for an appointment. Do yourself a favor avoid Tom Wood Ford at all costs. I will be having my transmission diagnosed at Andy Mohr Ford next week! More

The service department damaged my truck, didn’t tell me they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem with they damaged it, when I showed them the damage they said they would fix it. This went on for over a year. They were trying to remedy the problem without spending a penny. Or they were trying to outlast me hoping I would go away. I finally had to get their corporate office involved to get the problem taken care of. The dealer did not want to fix damage they caused. Not professional at all. Steer clear. More

I dropped off my 2000 Dodge Ram pickup truck to be service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the dia service. It cut off some time for no reason. I was informed they cannot locate the problem and then come pick up the car. I paid him $137 for the diagnosis. They brought the car out it was very loud. I asked what's the matter, he said someone has been stealing catalytic converters off the vehicles and I think they stole yours I said "What?" he said we think they stole yours. So we both crawled up under the car and true enough the catalytic converter was gone. I asked the employee what were they going to do? I was informed I must contact my insurance company and have them paid for the repairs. I asked them wasn't it their responsibility to take care of and maintain the security of my vehicle? I was informed yes but they're not going to pay. If you want us to fix it, I have to pay them 600 to $1,100 they will install me a new Catalytic converter. I was also informed that they knew that someone had been stealing catalytic converters for months now but they were failing to tell any one who was getting their car service that they had this problem with them. It's a violation of trust. I would never recommend to anyone ever take another car to Tom Wood Ford unless they make the situation right. More

The service dept is understaffed, rude to customers and just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedl just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedly. Appointments aren’t kept and the excuse is someone didn’t show up. But again this is not communicated until 5:00 when your car is needed to get home. The service manager Jeremy and service employee Colin were rude, untruthful and not helpful. They make it very clear that you are not a valued customer. Beware if you choose to leave your hard earned vehicle with these folks and if you do, prepare to fight to get it back and in the shape you expected. I would go anywhere before going through this again. More

Service was quick, friendly service, over all good experience. I have always had this vehicle serviced there and will continue to do so. Thanks for your professional service. experience. I have always had this vehicle serviced there and will continue to do so. Thanks for your professional service. More

Dealership is modern, clean. Personnel are friendly, knowledgeable and accommodating. Wait time was reasonable, My visit was for a simple engine oil and filter change which was accomplished expertly and knowledgeable and accommodating. Wait time was reasonable, My visit was for a simple engine oil and filter change which was accomplished expertly and efficiently. I highly recommend Tom Wood Ford for anyone wanting to see professionals in action. More

Sara provided fast and friendly service. Tom Wood Ford always provides thorough and detailed explanation of repairs, options and any suggestions for future maintenance needs. always provides thorough and detailed explanation of repairs, options and any suggestions for future maintenance needs. More

Appreciated the great customer service from Scott who got me in right away to repair a stuck tailgate on my F-150. Scott was very professional and worked hard to take care of my repair right away! me in right away to repair a stuck tailgate on my F-150. Scott was very professional and worked hard to take care of my repair right away! More

All was fine! Scott let me use my coupon for the Works, and he even looked up my $9 rewards for me. Every dollar helps! He was friendly and professional. and he even looked up my $9 rewards for me. Every dollar helps! He was friendly and professional. More

Quick to get into. Got an estimate the next day since I dropped it off at night. Quickly fixed and I have not seen the warning light since dropped it off at night. Quickly fixed and I have not seen the warning light since More