Tom Wood Ford - Service Center

Brought my 2020 Ford Edge in for scheduled maintenance. Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen through the steering wheel column, within minutes he had found the jewelry. All 3 went above and beyond for satisfying a customer! Kudos to them! More

EXCEPTIONAL SERVICE! !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in and out quickly! The Service Manager Jeremy Forsyth even THANKED Me for coming in!!! It’s people like them that make the difference and thanks to Jeremy, Chris and the staff in Service I will be back! More

The worst dealership and service I have ever experienced. Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 ti Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 times to get someone to call me back. And when I got ahold of someone they told me no one even evaluated the car yet and it’ll be the next day! Ridiculous when the service was SCHEDULED!!! Will never use this dealership or service again. More

Tom Wood Ford is an awesome dealership to work with. Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil chang Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil changes to us and made sure that we chose the oil change that went with our warranty! We appreciate everything that they have done for us, from the purchase of our new vehicle through our first oil change! Dalton Brown also helped us to find a couple of accessories that we wanted for our new Bronco. Thank you, Dalton, Maddie, and Tom Wood Ford! More

I set and appointment to have my taillight fixed. They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while They appointment was made 2 weeks after I made the call. I also told the people that set the appointment I wanted a few other things looked at while it was in for service. It was cracked when I bought the truck. So the salesman had a new one ordered. I dropped my truck off the night before my appointment so they would have it 1st thing in the morning. The service advisor called me the morning of my appointment to goo over what needed to be done. He then told me there was 8 vehicles in front of me. So what’s the point I setting an appointment if the date doesn’t matter? He told me it would be the next day before they will get to my vehicle. So the next day I received the taillight that was supposed to be replaced in that mail at my home. This has to be the worst service that I have ever dealt with. So I had to drive the taillight back to the dealership to get installed. I still never had all the other issues fixed because they didn’t know when they would be able to get to my vehicle after have an appointment for over 2 weeks. More

Everyone was so helpful. I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! I had never been to this dealership before and they made everything easy and quick! I will definitely continue to come back! More

I had an issue when traveling from out of town. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. Called and Tom Wood not only had the part but quickly installed it for free. Great customer service in this experience. More

Sadly there are no negative scores possible, so please do not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly any not take my "1 star" rating as any sort of admission that I believe this business should be allowed to exist. I've never been treated this badly anywhere - and that's saying quite a lot. The background is - roughly two weeks ago I made an appointment with Tom Wood Ford Service for my (~$50,000) 2020 F150, which is still under warranty. I need to have the transmission looked at because it shifts rough into 4th gear. I told them all of this and was given an appointment to bring it in this morning at 11am for them to look at. Because it happens when the engine is cold, I took a day off work and arrived at 7:30am and waited in the waiting room, to increase the odds of the intermittent behavior occurring when they were looking at it. After waiting 3 1/2 hours I went up to the desk for my 11 o'clock APPOINTMENT - scheduled almost two weeks ago - and the advisor reads back all the information I had reported about the transmission, asks some other questions - and then instead of asking for the key he tells me they can't look at it for 3-4 weeks. I was outraged. I thought I must be misunderstanding him, so I asked for the service manager. The Service Manager eventually showed up, and I relayed the story, and he completely unapologetically confirmed the whole thing within 20 seconds. No Sorry's... No offer to reschedule or bump things up... To quote what the kids say these days, he had absolutely no f*cks to give. I got the distinct impression from him that he thought I was a particularly annoying idiot, wasting his time for thinking an Appointment would carry with it any sort of expectation of having your vehicle looked at. Clearly, appointments mean nothing at Tom Wood. I guess if you don't have enough $50,000 trucks sitting in your driveway that you can't let yours sit on their lot for 4 weeks while they decide if they want to service it, then you shouldn't have bought a Ford... Of course I immediately called Ford Complaints - who very sympathetically listened to my story and said they'd put a complaint report in the dealer queue - whatever the xxxx that is. I'm not sure Tom Wood Ford is in too much fear of that complaint queue but I'll just hold my breath and wait for it... More

Everyone from service to sales try hard to provide a great experience while at the dealership. great experience while at the dealership. More

We use their service for oil changes and tire rotations. They do a great job! They do a great job! More