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Tom Wood Ford - Service Center

Indianapolis, IN

4.2
223 Reviews

223 Reviews of Tom Wood Ford - Service Center

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July 09, 2024

Worked me in short notice, and were in contact with me. Did what was necessary. More

by Stonedale90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
Jul 09, 2024 -

Tom Wood Ford responded

Thanks for sharing your experience with Tom Wood Ford. It was our pleasure to accommodate you and we hope to see you next time!

June 26, 2024

I brought my truck in for routine maintenance and software updates. The service was incredible. I received pictures, text, and emails at every step of the process. It was the most impressive service More

by McCloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Phillippe, Service Advisor-Logan Proctor, Tech
Jun 27, 2024 -

Tom Wood Ford responded

We're delighted to hear that you had such an impressive service experience with us at Tom Wood Ford. Thanks for sharing your feedback!

June 21, 2024

Collin is the best advisor that I had every had the pleasure to deal with. More

by Danielwest1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Kleckner
Jun 21, 2024 -

Tom Wood Ford responded

The pleasure is all ours, Daniel! Thank you for the shout-out. — Collin and the Tom Wood Ford Team

June 21, 2024

I was pleased with the work that was done; took a lot longer than they said by about 2 hours. Everyone was friendly. Very clean. More

by Pitchersma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 24, 2024 -

Tom Wood Ford responded

Thank you for your feedback! We're glad to hear you were pleased with the work and found our team at Tom Wood Ford friendly. We apologize for the delay and appreciate your patience.

June 14, 2024

My experience with Tom Wood Ford, and specifically, Collin, exceeded my expectations. All issues were addressed and resolved to my satisfaction. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Jun 14, 2024 -

Tom Wood Ford responded

We're delighted to hear that Collin and the team at Tom Wood Ford exceeded your expectations! Thanks for sharing your positive experience with us.

June 07, 2024

Excellent service team and customer service advisors to work on all my vehicles. Right on time. More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
Jun 07, 2024 -

Tom Wood Ford responded

Thank you for taking the time to leave Tom Wood Ford a five-star review! We appreciate your kind regards for our service team. See you down the road!

June 05, 2024

Communication was perfect. Explained all the service options. Between Service and Parts departments, it was very obvious “everyone was on the same page “. Thanks Chad!!! More

by pat.harrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Jun 05, 2024 -

Tom Wood Ford responded

Pat, we're delighted to hear that our team at Tom Wood Ford provided excellent communication and service. Thanks for the shout-out to Chad!

April 30, 2024

I left a bad review of your service but nobody try to call or to understand my issues, instead of that your service advisor sent me a message with a shocking words !!! I’m regretting to choose your deale More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin / Chad
Apr 30, 2024 -

Tom Wood Ford responded

We're really sorry to read about your experience. It's important for us to understand and address any issues our customers may have, so it's concerning that this hasn't been the case here. We'd like a chance to rectify this situation - please reach out directly when you can. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

February 11, 2024

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold More

by carson.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG MOORE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Tom Wood Ford responded

Carson, we're so pleased to know that Chris and Phil have consistently provided excellent service for your Ford Mustangs over the years at Tom Wood Ford. It's wonderful to see such loyalty from customers like you - here's to smooth miles ahead!

February 11, 2024

WARNING STAY AWAY FROM THIS DEALERSHIP AND THIER MECHANIC SHOP as they are the worst More

by midnightrider99.98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Feb 12, 2024 -

Tom Wood Ford responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Feb 12, 2024 -

midnightrider99.98 responded

I tried to call you twice and left voice-mail you want to reach out to me 317 384 8538 Thomas

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