Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
223 Reviews of Tom Wood Ford - Service Center
Sort by
June 23, 2017
Call into service center Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid servi Doug was very helpful on a call I made to them regarding my Ford Explorer. As a long time customer of Tom Wood Ford I have come to expect solid service. But Doug went above and beyond my usual expectations and took care of my problem quickly and efficiently. Thank you! More
by Ajfh
Employees Worked With
Doug
June 15, 2017
Above and beyond Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and Just moved to the Indianapolis area Tom Woods was the 3rd dealership? I tried and now the last born and raised in Ford dealerships hard to please and impress I'm both with Tom Woods More
by Gearjam18
Employees Worked With
Andrew
May 17, 2017
Refused Service REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys i REFUSED SERVICE! About a year ago we took our 2015 Ford Edge to the dealership for it's first oil change. It was stolen from the lot with the keys in it as was their policy after service. We then purchased a 2016 Ford Edge from Tom Wood Ford. We called today for its first oil change after multiple emails asking us to come in for service. When we called for an appointment the service tech refused to service the vehicle we purchased from them. He said it's because we wrote a negative review after our vehicle was stolen. We keep receiving email from Tom Wood Ford to come in for service, but now they don't want us unless we apologize for being critical about them allowing our car to be stolen while we waited during an oil change. We had a very good salesman and enjoy our vehicle. Guess we need to find a new dealership. Always had good experiences before this incident, but it appears if you find fault with them, they don't want you around. More
by disappointed 101
Employees Worked With
Trey, speaking for Tom Kashman
February 27, 2017
Tom Kashman. Stood by his good word. A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good A couple years ago the air suspension compressor on my Expedition broke and needed replacing. I recall that Tom Wood's service department did a good job of completing the work back then. Fast forward to a couple months ago,.. that same part broke again. While this is incredibly frustrating, I contacted Tom Wood's service department and spoke with Service Manager Tom Kashman. Since it was clearly a failure of the same part, Tom K. told me that Tom Wood would cover the new part/repair. This is apparently a unique coverage from Tom Wood, since standard Ford warranty on the earlier repair had expired. I no longer live near Indianapolis, so it was impossible for me to bring in my vehicle. I had the work done at a more local dealership to me. After shuffling invoices on to Tom, I eventually was reimbursed for the full amount of the second repair. Tom was a man of his word. I would rather not have had to fix the air suspension in the first and then second place, but at least I am left feeling less frustrated, and respected and valued as a customer by Tom Wood Ford. Thank you Tom Kashman. I highly recommend your service department and appreciate your honesty. More
by Expedition Man
Employees Worked With
Tom Kashman
January 24, 2017
Tom Kashman and the Service Staff Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and ma Tom Kashman and his staff are very professional. The are respectful, friendly and helpful. Moreover, they provide good advise about our vehicle and make good recommendations to keep our vehicle working. We appreciate them working on our vehicle. Thanks. Larry and Jenice Dunlap More
by Larry
Employees Worked With
Tom Kashman and Trey
October 25, 2016
Tony Anderson -Service Advisor- Excellent Service As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took m As the owner of a highly rated small business I am very picky about customer service. I received absolutely first rate service from Tom Wood. I took my vehicle in for an oil change and was very impressed by Tony Anderson who was friendly, enthusiastic and helpful. The entire experience from the phone call to completion of the work was seamless, professional and truly excellent. Great work from a great group of people who know how to make a customer feel valued and important regardless of what the reason for your visit. More
by Craig J.D. Smith
Employees Worked With
Tony Anderson
July 29, 2016
Great service Trey helped me out with a leak issue and took care of a minor recall item. Efficient and good communication. I will be back when my fusion needs servi Trey helped me out with a leak issue and took care of a minor recall item. Efficient and good communication. I will be back when my fusion needs service. More
by Wellstt
Employees Worked With
Trey Scruggs
December 03, 2015
Horrible experience! My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we My husband and I bought a 2012 ford fusion sport from Tom Wood. We love the car but have had nothing but trouble since. About a month after buying, we had several storms and we noticed the windshield wipers were not working properly. We took it back in and they didn't want to fix them since it had been a month. They finally relented and fixed them, but a day later we noticed the sun roof had quit opening. Took it back, and they had accidentally unhooked a connection. When we returned to pick it up, they had scratched a portion of the tint off the front windshield that we had to go through the hassle of fixing. Recently the car got a flat. We purchased the tire protection so my husband to it in to get it fix for free- great. When he picked up the car Monday the rim was all scratched up and now we have to find a time to take it back so the can fix that, but only because we had taken a before picture on our phones! Bottom line- you'll never be in this place just once. Never had trouble with the showroom staff but the service center is horrible and a pain. I will not buy from here again, and the only reason I take our car there to be fixed is because of the warranty. Be very wary of this place. Horrible service and rude staff. Be sure to take before and after pictures of the part they are fixing like we did, or they won't fix it! Now they refuse to fix the windshield wipers that are still not working because I posted a bad review on Yelp. Horrible immature way to run a business. Tom the service manager is like dealing with a 12 year old boy. More
by Jessbirge
Employees Worked With
Tom
August 19, 2015
Suck! Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something an Do not trust a word they tell you! Go else where. There other dealerships don't seem to have customer service problems. How can you order something and than be told you can't change your mind because they misquoted you a price. Which was their fault! More
by simple
Employees Worked With
Rather not say
May 26, 2015
Great Service Eric Rutherford was very pleasent to work with. He explained everything in detail and even sent me an email with the details. He got me a ride and the Eric Rutherford was very pleasent to work with. He explained everything in detail and even sent me an email with the details. He got me a ride and the drive was extremely polite. Well done More
by Tommygun312
Employees Worked With
Eric Rutherford
