Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
223 Reviews of Tom Wood Ford - Service Center
Sort by
September 01, 2017
Excellent service, pleasant surroundings, a little "pricey". Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously Purchased my car from Tom Wood and was pleased with the transaction then. Had it back twice for Ford recall issues. These were handled expeditiously. I had just over 5000 miles on the car and needed a 5000 mile service. Made an appointment for service (Very easy). Arrived at appointed time and the car was immediately take to a service bay. Was escorted to the waiting area by an attendant. Was kept informed of the progress. Had been told that the service would take about an hour so had decided to wait. Car was serviced and returned to a parking slot out front in exactly 59 minutes. That is superb service that will keep me coming back. More
by Fred
Employees Worked With
I think Michael Berg was the service writer I saw but am not 100% sure of this. , Michael Berg
September 01, 2017
Great Experience The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my The service at Tom Wood Ford was excellent. People were friendly, honest and fair. I have no complaints! I would recommend Tom Wood Ford to all of my friends. More
by Jakashma
Employees Worked With
Tom Kashman
August 26, 2017
Fast Service I like that they don't push unnecessary repair jobs every time I come in. I had setup the appointment the previous day so I was able to get in and out I like that they don't push unnecessary repair jobs every time I come in. I had setup the appointment the previous day so I was able to get in and out the next morning. Kim knew I was just getting off work. More
by TimBar47
Employees Worked With
Kim Kadabura
August 24, 2017
2014 Focus Service I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with I had a great experience with Tom Wood in fixing a persistent problem with my Ford Focus. They were very understanding and fixed the issue I had with my Focus. I was very impressed with with their service team and I want to Thank Kim for taking care of all the issues I had. Awesome job and I will be back for service and to buy my next Ford! More
by JI10
Employees Worked With
Kim Fast
August 21, 2017
Quick warranty service Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! Service was scheduled appropriately and completed timely. They gave me plenty of time to pick up the vehicle and had it washed and ready to go! More
by Crowbar
Employees Worked With
Josh Lagler
August 20, 2017
I don't trust my service issues are completely "resolved". I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with I purchased my car at Tom Wood. I thought that the service experience would be a cut above having done so. My experience was immediately soured with a mechanical problem with the accelerator sticking which caused an accident. This issue was very well documented on many blogs as real. After a long stay in the shop while Ford corporate investigated the issue was found not to be an issue with the car. Most recently I brought the car in for an issue with the AC. Despite the AC being on hot air would blow out, or warmish air but not cold: even when set to Max. When I got the car back the car blew cooler air but never what anyone that rode with me would call AC. The problem has now reverted to the way it was when I brought it in. In looking at the blogs it seems as though the problem that I may have been experiencing then and now centers around the thermostat. At this point I don't trust I'm getting the best service at Tom Wood. So much so, as difficult a job as it looks like it may be I'm considering replacing it myself. Tom Wood is the dealership that is closest to my home, conveniently close to work if I need to shuttle to and from work to get the car. I want to use Tom Wood and usually do because of the proximity, but I don't recommend the dealership to anyone. More
by evmq
Employees Worked With
Rich Marowski
August 02, 2017
F150 OIL CHANGE QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIG QUICK AND EASY. EVERYONE WAS VERY HELPFUL AND KIND. THEY TOLD ME IF THERE WERE OTHER ISSUES THEY FOUND WITH THE VEHICLE. I FELT THE PRICE WAS TO HIGH ON SOME OF THE SERVICE THAT WAS DONE. I BELIEVE I WAS TOLD $26 FOR THE WIPER BLADES AND I THINK IT COST $39.90. JUST TO CLEAN BATTERY TERMINALS I WAS CHARGED $62.48 - SEEMS WAY TO PRICY. I WENT IN FOR AN OIL CHANGE AND FILTER AND THOUGHT THE JOB WOULD COST AROUND $60. THE TOTAL BILL WAS $188.45. I WAS CHARGED $14.76 FOR SHOP SUPPLIES. I WOULD LIKE TO KNOW WHAT SHOP SUPPLIES WERE USED THAT COST THAT MUCH. I MIGHT GO SOMEWHERE ELSE TO GET AN OIL CHANGE NEXT TIME. More
by Jeffbalogh
Employees Worked With
Cannot remember.
July 27, 2017
Kim K is a rockstar! I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all th I brought my car in for an alignment. Come to find out, my new tires (from somewhere else) were bad. Kim worked with the service tech to get me all the pertinent info needed to take back to get a satisfactory outcome for my tires. She even drew me a diagram! Lol. She was super nice and extremely helpful. More
by cinderserver
Employees Worked With
Kim K.
July 10, 2017
Recent visit I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of I do not like the new quick lane I enjoyed seeing the same service folks I dealt with for last 15 years Quick lane is about taking as much of my money as possible - I am unable to trust what I am told about the work my car needs knowing this is a private company franchise More
by Tjproctor
Employees Worked With
Molly did not help me in service , Molly Kennedy
July 01, 2017
Excellent I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness I love Tom Wood! I like the care and professionalism that is shown to me and my auto. I'm never talked down to and I don't feel rushed. Friendliness and respect ranks as high to me as good service. At Tom Wood Ford I get all three. This dealership has my business for life. More
by Mitzi
Employees Worked With
Maddie Barton
