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224 Reviews of Tom Wood Ford - Service Center
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November 20, 2017
Amazing Service I always feel welcomed when I walk in the door. Josh is always has a smile on his face and gives a warm welcome and they will work with your schedule I always feel welcomed when I walk in the door. Josh is always has a smile on his face and gives a warm welcome and they will work with your schedule. More
by Jwoodruff
Employees Worked With
Josh lagler
October 23, 2017
service - warranty Quik Lane Service in July of this year was excellent. Return visit on 10/2/17 required a strut replacement--Ford ESP warranty department denied covera Quik Lane Service in July of this year was excellent. Return visit on 10/2/17 required a strut replacement--Ford ESP warranty department denied coverage and I paid out of pocket. I discovered later that in fact the repair was covered; however, communication with the dealership regarding this error was quite problematic. On 10/20/17, when I returned for a different issue, the matter was settled to my satisfaction (still awaiting verification of the credit). The work performed on 10/2/17 (credit to Kyle for seeing this difficult repair through to completion) was satisfactory. Although the issue on 10/20 (rough idle) was initially presented by the Service Advisor Dewayne Hudson as my liability, he took upon himself the responsibility of sorting the warranty problem and was able to verify coverage, thereby dramatically reducing the charge for the repair. Both the Quik Lane Manager Ms. Maddie Barton and (especially) Service Advisor Mr. Dewaynes Hudson deserve credit for working through a difficult warranty issue. They have helped to restore my confidence in Tom Wood Ford. The three-star rating reflects some minor damage to the vehicle during the Quik Lane and Service Department service visits. I am satisfied with the work performed on 10/20/17. As the idle issue has improved but is not yet fully corrected, I will be returning to Tom Ford in the near future to have it addressed further. More
by phil
Employees Worked With
Ms. Maddie Barton, Mr. Dewayne Hudson
October 18, 2017
Excellent Service Experience at Tom Wood Ford! I live in New Jersey, and was headed to Indiana for business when I noticed a noise from my rear brakes that appeared to worsen as the trip progres I live in New Jersey, and was headed to Indiana for business when I noticed a noise from my rear brakes that appeared to worsen as the trip progressed. I called ahead and was able to get your number from my local distributor. Jill was very professional and thorough on the phone. You were very patient in dealing with our leasing company (it’s a Fleet car), getting the proper approvals and keeping me in the loop as to your progress – I really appreciated that! Here’s the kicker – on my way home, and accident occurred between a car and tractor trailer only a few lengths in front of me in Pennsylvania. I was glad then, when I needed the brakes most, that you and your team had returned them to like new condition! (Fortunately, no one was hurt in the accident). More
by Pumpsales
Employees Worked With
James Beveridge
October 18, 2017
Ripoff I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, I will be honest and sorry if someone’s feelings would be hurt. I had a ford edge and they want to charge me around 850 to get my sunroof fixed. Also, my light bulb went out and they will charge me almost 120 to do the light bulb. Not sure if they know anything about AutoZone or walmart, they sell bulbs for 15 bucks. They charged me 80 to inspect the sunroof. I’m not against people making money, but just be reasonable it’s only 2011 ford edge. More
by Sultan92
Employees Worked With
Not sure
October 09, 2017
How hard is it to tighten lug nuts? Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out Brought my F-150 in for an oil change and tire rotation on Sept 29th. This was my first experience with this service center as I just moved from out of town. Scheduled an appointment online like I have done at other Ford dealers. My 8:15 appointment started at 8:45 as other people who "walked in" got ahead of me in queue. But the real problem is with the service itself. I ran an errand immediately after the service appointment only to find a lug not on the ground next to my right rear tire. I immediately went to a auto parts store and bought a torque wrench. Tightened the lug nut in question and decided to check the remaining nuts. I found 5 more that were loose and just finger tightened. How in the world does that happen? I waited for nearly two hours for this service and this is the level of work being performed? I am just lucky I did not have far to drive afterwards. More
by GolfNut
Employees Worked With
Rich Marowski, Tom Kashman, Michael Berg, Stephen Turner
October 03, 2017
Service not good They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind t They did good on the oil change however they were putting our wiper blades on another car so that made the wait even longer it took the lady behind the service desk to check and see what was taking so long as if we couldn’t see through the glass window I’m going back to Capital City Ford. More
by Mizzwhite96
Employees Worked With
Don’t know
September 29, 2017
Recall service dept fixed all 4 locks on my car The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provi The service department people were very pleasant they took very good care of me I told them I had a small Grandchild to pick up from school they provided me with a loaner car I was very pleased They even called me made sure all was good afterwards More
by Charley bruce1216
Employees Worked With
I don't remember his name but was very nice and kind
September 19, 2017
"Shop Fee's" - Oil & Alignment ? Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" whi Service was timely and waiting area was nice, comfortable and business friendly. Left dissatisfied with due to a $25 add on fee for "shop fees" which were explained as "rags and shop materials". I would understand this if the work was significant, however to quote rates and then add these fees on to the end was very discouraged. Positive up to the point of payment. More
by Josh V
Employees Worked With
Do Not Recall
September 11, 2017
Brake service Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved fro Service was quick and no waiting Staff was very kind and professional Waiting area is very nice Love the Starbucks machine Much improved from my last visit at quick lane Tom and his guys are always great and have treated me like family for years More
by Tjproctor
Employees Worked With
Dewayne
September 07, 2017
Oil change and alignment My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. My experience was a good one. I don't mind taking my SUV to Tom Wood because I trust their work. The customer service is second to none. More
by Mitzi
Employees Worked With
Mandy May
