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223 Reviews of Tom Wood Ford - Service Center
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January 22, 2018
Great service - start to finish This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated wel This was the best car service experience we’ve had in a very long time. The service rep was thorough, knowledgeable, efficient, and communicated well. More
by Jeff1024
Employees Worked With
James Beveridge
January 22, 2018
DEF warning would not go out Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say Service was great. The key ring on my keyfob was missing when I got home and removed the key from the truck. Not sure what else to say More
by Chuck9622
Employees Worked With
Josh Lagler, RICK LOGSDON
January 19, 2018
Great Experience Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that Great service. Nice people. Helpful. Friendly. Provided great and friendly service. No wait time. I was in and out. Updated on other items that needed to be taken care of. More
by Kynnedi28
Employees Worked With
Molly Kennedy, Tom Kashman
January 15, 2018
Service repair ford f150 They wisely shared w me some things I can do to minimize my repair bill. And completed the needed repairs promptly and at a good price They wisely shared w me some things I can do to minimize my repair bill. And completed the needed repairs promptly and at a good price More
by TRPINDY
Employees Worked With
Josh
December 31, 2017
Received Care and Humility! I have been with Tom Wood Ford for about 10 years now. I have always had a great experience. The management and service reps do their very best to mak I have been with Tom Wood Ford for about 10 years now. I have always had a great experience. The management and service reps do their very best to make sure you walk away satisfied. This past weekend, I was assisted by Tom Kashman and he was professional and showed genuine care regarding my concerns I had for my vehicle. It was a little rocky at first due to miscommunication but Tom stepped in a assisted and made things much better. I felt heard and understood regarding my over all concerns about my vehicle. I am truly happy with the experience I had and feel good about the relationship I have with Tom Ford and their employees I have worked with!!! More
by Kelanee
Employees Worked With
Josh Lagler, Maddie Barton, Tom Kashman
December 26, 2017
Great Service Amazing customer service. Staff stayed late to ensure i get my car back the same day. They were very professional and genuinely cared for my car and m Amazing customer service. Staff stayed late to ensure i get my car back the same day. They were very professional and genuinely cared for my car and my time. I would highly recommend this dealership. More
by Rater1
Employees Worked With
DeWayne, Tom Kashman
December 21, 2017
Forgot to perform axel repair leak We had oil changed, tires rotated, and recall performed. Dealership called to use we needed brakes replaced, front axel leaking and there was a weK ba We had oil changed, tires rotated, and recall performed. Dealership called to use we needed brakes replaced, front axel leaking and there was a weK battery. He called me and I asked him to call my husband. He called my husband but forgot to mention the axel leaking donut wasn't repaired. Don' t know where the miss communucation occured but the transaxle leak didn't get repaired. More
by Shutchins
Employees Worked With
Sales
December 13, 2017
Fast service professionally performed Called for appt. at 10:30am and seen at 12:00 noon at the Quick Lane service. Needed tires checked and oil change. Found a nail in tire side. Remedied Called for appt. at 10:30am and seen at 12:00 noon at the Quick Lane service. Needed tires checked and oil change. Found a nail in tire side. Remedied problem, checked a bunch of things and I was out of there. More
by Howard
Employees Worked With
Maddie Barton
November 27, 2017
Could have been better Went to Quick Lane for an oil change and tire rotation. Multiple employees behind service desk but only one assisting customers. One was a new employe Went to Quick Lane for an oil change and tire rotation. Multiple employees behind service desk but only one assisting customers. One was a new employee so I guess he doesn’t really count. Service writer said I wanted the Works package but when I asked what was involved or the cost I was told it included what I wanted. My truck was taken back within 10 minutes or so but was not finished for over an hour and a half. Since I could see the truck, and the employee working on it, I can say with great certainty that it was not the quick lane. It was the ‘slower than a 7 year itch’ lane. I’ve don’t a lot of my own oil changes and things over the years but this guy takes the cake. I’ll allow for some things like using the equipment to do certain checks but since I wasn’t aware of what was being checked (I asked but wasn’t told) I was wondering if he was really working or just amusing himself while I waited. I am at least a bit concerned that maybe he was attempting ‘busy work’ instead of truly doing what he was supposed to do. I know that he could have performed this service in less time than he took to do it. He was not working on multiple vehicles, just mine. When I got the truck back, my auto headlights had been turned off and it appeared that my mirror was adjusted (tilted in a manner I don’t do). Had I been told what was being done I might be able to offer more details but I was brushed off. I visited the website hoping to find out what was involved but all it said after the oil change and tire rotation was “and much more” which isn’t helpful. At checkout I was not told that I had reward dollars to use which I found out later, when my receipt arrived. I would have liked to use those. I had a great purchase experience, a great experience with the after market service I had done in June 2017 but this visit to the Quick Lane has me thinking I’d rather take my chances with the normal service guys. I don’t think I’ll bother with the Quick lane anymore. More
by Okhoosier
Employees Worked With
Weren’t given names
November 20, 2017
Amazing Service I always feel welcomed when I walk in the door. Josh is always has a smile on his face and gives a warm welcome and they will work with your schedule I always feel welcomed when I walk in the door. Josh is always has a smile on his face and gives a warm welcome and they will work with your schedule. More
by Jwoodruff
Employees Worked With
Josh lagler
