Tom Wood Ford - Service Center

From end to end a good overall score From Jerry Uwotah on the lease of my current vehicle to Rich Marowski's help in returning my former Ford and being rewarded with customer loyalty perk From Jerry Uwotah on the lease of my current vehicle to Rich Marowski's help in returning my former Ford and being rewarded with customer loyalty perks. The hands on professionalism I've received from my Local Ford Dealership i couldn't be more Satisfied. Need to give a shout out to the man Dwane 'The Rock' Hudson for taking such good care of me recently when our city streets tried to end my week before it even got started!! Bent rims meant a few days in service and no housecalls for my clients until Mr. The Rock stepped in offering to accommodate me with a rental equivalent to my current vehicular situation. He was prompt with his communicate and he and his team actually got the job done quicker than expected and under the estimated price!! Thanks guys, you left my more time in my week to take care of all my peeps! More

Resolved my issues All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discover All issues 'reviewed were taken care , resolved In timely manner which was a sequence in order to get to final solution & fix priority issue discovered..Ja More

Failed to properly fix my car. The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and char The service manager did help my family when we were stuck because we from out of town. BUT, they did not fix the problem. They replaced parts and charged me $1000.00 The real problem was another part and the car broke down again. That time the car was fixed properly and has had no problems since. The service manager listened to my complain but his only advice was to buy a new car from them and then "I can do something for you". Really? I disputed this repair. Maybe this dealership is too big to be concerned with a $1000. repair. DO NOT RELY ON THIS DEALERSHIP TO PROPERLY REPAIR YOUR CAR! More

Scheduled maintenance Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Really appreciate getting the quick oil change and maintenance side setup when you don't have major maintenance it's perfect Quick convenient excellent service More

Bought a vehicle Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horri Good salesmanship poor service at the service and parts department. Neal was a great salesman. But people at the desk for service department are horrible. They are no help More

Good Experience Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and Told them what I wanted and to do an inspection and if they found anything, please call. They did and they did. I approved the additional service and they called me when it was ready. I had cash for my transaction, but they could not find change. That was a little disappointing, but really no big deal. More

Oil change Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. Fast and friendly top notch. Got me in and out and washed my car no trouble at all. I will return they even let me use my discount. More

James in Service for warranty repair James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenu James was very helpful from beginning to end for the service I needed on my 2013 F150. It was a warranty repair, which I’m sure doesn’t provide revenue to the dealership, but clearly providing great service leads to those revenue producing relationships. I’ve purchased new from Ford in 2006, 2010, and 2013 and plan to again in the next year or two. Thank you, James, for further concreting my expected future decisions to continue to be Ford. Have a great day! More

Happy customer My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate My experience was excellent. The waiting area was clean and comfortable. The service staff were friendly and professional. I was there an appropriate amount for the service I had done. More

So much for “Quick” Lane service I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for I was very disappointed with the amount of time it took to perform my service. I made an appointment online ahead of time. It took almost 2 hours for me to get out of there. Another customer came in an hour after me and did not have an appointment. Her vehicle had the same service performed and was completed at the same time mine was. The extra hour it took to complete the service caused me to get caught up in rush hour traffic. This snowballed into an extra hour added to my trip home. More