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Tom Wood Ford - Service Center

Indianapolis, IN

4.2
223 Reviews

223 Reviews of Tom Wood Ford - Service Center

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June 15, 2018

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Powell
Jul 03, 2018 -

Tom Wood Ford responded

We do love positive reviews. It’s good to know you’re pleased with the work of our Service Department. If you need us again, remember, you can schedule service online through our website.

May 24, 2018

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

by Aaaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James and joe chappelow
May 25, 2018 -

Tom Wood Ford responded

Thank you for your feedback. We try our best to keep our pricing competitive, but we understand these prices may seem steep. We wish your auto service experience with us had been better. If there is anything we can do, please feel free to contact us!

May 23, 2018

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w More

by Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
May 23, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 22, 2018

Great Service I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (in Quick Lane)
May 22, 2018 -

Tom Wood Ford responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

May 22, 2018

Recent service Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staf More

by Fordedge2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Davis
May 22, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 18, 2018

Oil-Change, Tire Rotation, Check-Up My service specialist was polite, helpful, and walked me through the process. My vehicle was ready within a very reasonable amount of time, and I w More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Chappelow
May 18, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they too enjoy a compliment!

May 14, 2018

Fast and friendly I have never had an issue with Tom Wood Ford. The service is fast and reliable, and I always feel like the reps and mechanics are being truthful with More

by Awhaber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cannot recall
May 16, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 11, 2018

Alignment The service was fantastic and quick lovely and clean waiting area. I was able to take my dog with me while I was there and they were friendly to him More

by Glenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewayne
May 16, 2018 -

Tom Wood Ford responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

April 27, 2018

Happy Finally got the friendly service that should have gotten from the beginning service writer went out of his way to help diagnose the problem my S U V w More

by Happywomen😊😊
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewayane Hudson
May 07, 2018 -

Tom Wood Ford responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

April 19, 2018

Spur of the Moment Oil Change Tom Wood's Quick Lane was very nice and efficient with me on doing a spur of the moment oil change! Only thing is they should have recommended "The W More

by TCrowe401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry----I do not rememberh is name!
May 07, 2018 -

Tom Wood Ford responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

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