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223 Reviews of Tom Wood Ford - Service Center
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November 16, 2018
Not happy at all. No communication for 5 days. Vehicle not r Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you late Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you later today" 5 days later I called him. It took 4 calls to get to anyone in service. The next day I went to the dealership and asked to speak to the Service manager. (Mark Hume.) He told me the brakes were in need of repair. Not under any type warranty. 8000 miles? He showed me where it appeared an attempt had been made with a tool to enter my vehicle resulting in scratches and molding damage. He asked if I had done that. Please, I have keyless entry. He denied anyone at the dealership would of done that. My self canceling turn signal does not work all the time even after.90 degree left turns. He said they could not duplicate it. This is my second vehicle I have purchased from Tom Wood Ford. I could of purchased it in Brownsburg much closer to my home however my experience up to this point had been good. So much for earning my business and customer loyalty. Live and learn I guess. More
by Unhappy camper
Employees Worked With
MARK HUME, Brad Davis
November 13, 2018
Recent visit Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go bac Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go back. More
by Mitzi
Employees Worked With
Maddie Barton
October 23, 2018
Fast and efficient Friendly and respectful customer care. Service was faster than expected, which I appreciated very much. The construction around was annoying (i.e. no Friendly and respectful customer care. Service was faster than expected, which I appreciated very much. The construction around was annoying (i.e. no water) but hopefully this will change soon. More
by Silvia Garcia
Employees Worked With
Chris Holtrey
September 19, 2018
No appointment, quick service. I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and ea I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and easy way to take care of my car in the middle of a busy work and family schedule. Bonus, I only spent about $40. More
by Jrdover
Employees Worked With
Josh Lagler
September 10, 2018
Brad did great Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesd Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesday, but Brad was polite, courteous and honest about the situation. Great work my car is running great! No more annoying sounds. More
by Ford gal
Employees Worked With
Brad Davis
August 24, 2018
Typical poorly run dealership Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they m Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they make and talking poorly about difficult customers. Arrived at 1145 and left at 2 after I had a scheduled 12 appointment. I saw my car sitting out in the lot and had to ask them if it was done. They said they forgot to check me out, I was the only person in the lobby. They guy took off 10 dollars as an apology (I did not ask for it) which was nice, but he didn’t really ever apologize. Again, it wasn’t anything crazy just nothing special at all. The new building is nice and clean (coffee machine broken). I’ll try somewhere else in the future. More
by Kjostad
Employees Worked With
Cj
August 17, 2018
Better Communication Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnig Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnight stay to determine mechanical issues I was experiencing, and to get previously advised brake work done. My car was in the shop 7 days. My main complaint is lack of communication. The only time I knew what was going on is when I called and inquired, which was every other day and even then there were times when no one had information. Service never called and gave me updates on the status of my vehicle. I will continue to do business with Tom Wood because prior service has been good and this is my first complaint. I suggest calling patrons everyday with updates when you have their car overnight. More
by SAJ5
Employees Worked With
Aaron
August 14, 2018
Service review Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just showed up on my bill. We already donate to TFT’s in December. Charges or services were not explained at check out. More
by Ford
Employees Worked With
Do not remember any names.
July 13, 2018
Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again for the outstanding service! More
by Marine Jeep
Employees Worked With
Maddie Barton
June 21, 2018
Regular maintenance, oil change Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in shor Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in short time. More
by rich123
Employees Worked With
Brad Davis
