Tom Wood Ford - Service Center

Repair Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in th Excellent quality repair work. Great communication with the mechanic that did the repair on my vehicle. I will continue to use this dealership in the future. More

It was an excellent experiencing. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. Maddie was very helpful and sweet. The day I brought my car in was a crazy day for me and Maddie helped me out. I would recommend her. More

Oil change and tire rotation Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through t Had a great in and out experience with the oil change and tire rotation. Got an over health report.on the car as well. They even ran the car through the car wash, which is nice this time of year. More

Great customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends customer care extremely professional. I will continue to use Tom Wood Ford as my service provider from my vehicle and will recommend them to friends and family More

Tom Wood Ford excels in Personal Service & Fleet Services Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford excels in Personal Service as well as Fleet Services. I take my personal vehicles to Tom Wood Ford and manage a fleet of 250 vehicles. Tom Wood Ford is detailed, thorough, and excellent at communication. We are very grateful for Kim and our Fleet Techs! More

Tom Wood Ford Service Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who ar Generally TWF is solid-serviced my care for almost 8 years now. Quality of workmanship has always been solid. My past dealings with their CSRs (who are not the mechanics) have been great-timely and clear communication in terms of car status, when the work was to be completed, etc. I like that TWF offers channels of communication, including email and text messages, for updates. On the last visit, however, the CSRs communication was not proactive at all-promised calls, then calls not made (which required me to call and call and call to get the updates). When contact was made, no indication of when the work would/should be completed-I had to pry this information from them. This last experience was much different than prior visits-maybe a newer employee? Generally (based on past), TWF has been great to work with and highly professional. More

Great Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped wo Tech individual was very helpful and accommodating. As a matter of fact I’ll be back on Tuesday morning so that he can explain why my moon stopped working since my last visit with Tom Wood More

Oil change Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with Service was great! Very accommodating! I called ahead of time and service was super quick. Matthew was so friendly and I look forward to working with him again! He also told me I had a cute baby, which was really sweet! More

Great first experience Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will retur Fast friendly courteous professional great first experience. Erin was great with us. We’ve never been to Tom wood before for service but we will return in the future. More

The good and the bad The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an 8:00 appointment for a job that was to take 1/2 day. No work done on day 1! I stayed home all day expecting to get pick-up call — partly wasted day. Work finally done on day 2. Not good. More