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223 Reviews of Tom Wood Ford - Service Center
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July 04, 2019
Service Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and m Services performed were within what was discussed. Price for oil change was good. Erin did a good job on explaining my bill & was gracious to me and my wife, Judy. More
by Carman
Employees Worked With
Erin Powell-Excellent!
July 02, 2019
Rude and unprofessional First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusio First told half a day for recall work. Then told 2 days. Drop off and told 4 days then quickly told it could be more than 4 days. Dropped off my fusion and provided a focus which is much smaller. Dealer refused to provide equal vehicle or better. Manager refused to contact me to discuss issues. Picked up car and radio was disconnected and oil/grease stains left on door and glove compartment. Mandy May blamed oil/grease on me and she was also the worker that told me 2 days, 4 days then just over 4 days. Mandy acts sweet at first then is quite rude and unprofessional. While waiting for my rental I even overheard her speaking to a private body shop disparaging a customer that did not agree with the dealers quote. Mandy offered to provide the private shop with internal communications with that customer as well. Overall I was highly disappointed and highly likely to never return. Extra 10-15 minutes for further location is worth it to avoid this rude and unprofessional dealership. Also did not receive apologies except for initially being told it was a half day repair. Would never recommend. More
by Logan428
Employees Worked With
Mandy May
June 14, 2019
Skips Review People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion wa People at dealership were very professional! Only negative experience was due to roadworks in the area and congestion on dealership lot. Congestion was due to Carmel/Indianapolis road work for round-a-bout on 96th and Keystone Avenue. This is not the dealership’s problem but a concern that affects their business. More
by Skippy
Employees Worked With
Mr. Butler
May 31, 2019
Oil change They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done They had good customer service and I will go back again and get my oil change. And refer people there so they can get they oil change and it was done in a timely manner. More
by Queen T
Employees Worked With
Maddie Barton
May 18, 2019
Great service with great communication Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be us Dewayne did an amazing job communicating the issues with my truck and the time it would take to fix it. Timely service and good location. Will be using Tom wood again. More
by twyork2000
Employees Worked With
Dewayne Hudson
April 24, 2019
Phenomenal! I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom W I visited another Ford dealership that gave me false information, scheduled me almost two weeks out, and caused me to damage my vehicle further. Tom Wood took me in the same day and repaired my vehicle in 48 hours. David Hudson was my service consultant. He kept me abreast to what was going on every step of the way, displayed professional, and presented to genuinely care. More
by emjackson
Employees Worked With
David Hudson
April 23, 2019
Took car for detail. They never did It For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an For the quick lane services are good. Took car for a detail according to reservation made online at 1pm on a Thursday. Was told could not do it in an afternoon (why then was I allowed to reserve the appmt) Friday, late afternoon got call they didn’t do it. Could they keep the car and do it Saturday. Saturday at 3pm I called they still had not done the detail or even started it in or out. They wanted to keep it until Monday. I went and picked it up. No offer of a rental, no real apology, just “we were busy” If interior and exterior details are not their “thing” I would have appreciated just someone telling me instead of keeping my car for 2 1/2 days and getting it back in the same shape. Not even a good overall vacuum. And I had them do a brake fluid change while they had it. More
by Detail
Employees Worked With
Brad Davis
March 27, 2019
Service The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. The service provided was very quick. I arrived early and was worked in. The lounge was comfortable and relaxing while I waited. Very nice experience. More
by RubyredFocus
Employees Worked With
I am not sure , Maddie Barton
March 12, 2019
Great customer service! The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment The staff is knowledgeable and friendly. Highly recommend this dealership to anyone. Very clean shop and work areas. Well prepared for my appointment and answered all my questions. More
by Cmartin
Employees Worked With
Rick ,Brad and mike
February 08, 2019
Quick Lane Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. Jordan did an excellent job of getting my oil change completed quickly. He did a good job of managing my expectations. He was very professional. More
by Quick Lane
Employees Worked With
Jordan
