Tom Wood Ford - Service Center

Tom Wood Ford has always taken great care of my 2016 Focus even though I didn’t buy it through them. It is a shame that the PowerShift Transmission is defective. This is the 2nd replacement of the clutc Focus even though I didn’t buy it through them. It is a shame that the PowerShift Transmission is defective. This is the 2nd replacement of the clutch with less than 40K miles on the car. Ford should be ashamed to have put such a travesty on US roads. More

Loved the treatment I received My first oil change and was very happy with the care I received. My service writer treated me like a king and my time was well spent My first oil change and was very happy with the care I received. My service writer treated me like a king and my time was well spent More

Fast and responsive Thanks for a quick diagnosis and repair. Great to work with Sean and the Tom Wood service team. Have worked with them over the last ten years and the Thanks for a quick diagnosis and repair. Great to work with Sean and the Tom Wood service team. Have worked with them over the last ten years and they have taken care of my vehicles in a professional manner. Thanks again More

Worst experience in my life I had to have my car battery replaced and the back up camera assessed. I had to schedule an appt to bring the car in so I scheduled for 10 am on a Tu I had to have my car battery replaced and the back up camera assessed. I had to schedule an appt to bring the car in so I scheduled for 10 am on a Tuesday. When I brought my car in AT THE APPT time, i was told "I don't think we can get to it today, just leave it here". I asked if I could take the car and call in the morning to see if they could get me in (because I had an appointment). NOPE, you have to leave your car there. WHAT IS THE POINT OF MAKING AN APPT?!?! Like many other people, I depend on my car so that isn't feasible. I did leave the car, they did not get to the car that day...or the next day...or the next day....or the next day. It was a full WEEK later before they even assessed it! Luckily, I was out of town for work that week so it was fine to just sit there. I could've replaced the battery myself, but because how Ford has to decided to build the vehicle, they make it much more difficult to get to. 150 dollars for a new car battery, fine. 150 dollars for labor to replace a battery!?!. My friends with CRV's laughed at me for this. I don't even want to start with the poorly made back up camera. I was told I had to have the camera totally replaced (despite the camera working). The camera worked just fine, there was a shorted wire in the steering wheel so the camera would come on when the wheel was turned a certain direction. Unfortunately, they don't know how or could get into the wiring in the steering wheel, so the whole camera got replaced. More

Sales and Service are looking at profit only Purchased a 2018 Focus new from this dealer in Dec. 2017. The young salesman did a good job of getting MSRP for this vehicle with promises that fell t Purchased a 2018 Focus new from this dealer in Dec. 2017. The young salesman did a good job of getting MSRP for this vehicle with promises that fell through when it was actually time to sign papers. The service dept. has been really good at making sure service always require additional items that were not on the initial service requests. The faulty lug nuts used on some of the ford models required a $95.00 tow for a flat tire because the lug wrench would not fit the "swelled " lug nuts. A charge of $40.00 per tire to replace the defective lug nuts was the second charge and then a replacement tire cost of $165.00. The new tire which was a different style from the other tires on the car, forced the transmission into 4WD whenever the car was moving. Will definitely use a different dealer and different make of car the next time. More

Quick and courteous explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. explained in detail what they were going to do. In and out in the time they said it would be. Gave me a clean car to drive away with. More

Better Than We Could Have Hoped For. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Tom Wood Ford hit a grand slam with their service, ability to diagnose, timely repair and arranging techs to come in just to accommodate our schedule. Additionally this was the 3rd time that the truck was in a Ford dealership for the same issue within the last 10 days so we were ecstatic that we finally found a dealer to get this issue resolved. The service advisor, Maddie, was as thorough and professional as they come and actually took great delight in understanding what we had been experiencing and helping to find a solution for us. A++ More

Excellent Service Department Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your servi Clean recommendations and efficient repairs. Über service is a great perk. Pickup and drop you off at work and pick you up from work to get your serviced vehicle. More

Oil change Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend thi Went to this dealership while on vacation. Got right in using Quick Lane. Service completed in less than an hour. Shawn was great. Would recommend this dealership More

Fast easy and helpful I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping I dropped my car off in a moment that the service department was packed. They managed to get my vehicle serviced and taken care of while still keeping me updated and in constant contact that was fast and efficient with no problems and at a great price. Thank you tom wood! More