Tom Wood Ford - Service Center

I used the Quick Lane for my routine oil change, tire rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. rotation and alignment. Professional and efficient as usual. Waited for the work to be completed. Took <2 hours which I thought was reasonable. More

They kept my car for three days and did nothing to repair my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car my problems, no one called until I tried to contact them very poor customer service and dealer service! Will never go there again or buy another car from them? I was told by service agreement people to go to this dealer since they sold me the car More

Zero Customer Service Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complet Terrible customer service. An hour recall- where I made an appointment, confirmed the appointment and showed up early - took them 26 hours to complete. They never called to say it wasn't done. I got there at 5pm and my car was up on a lift and all the technicians had left for the day. Then when they gave me a rental car- it was on empty for gas and never once did they apologize for the inconvenience. More

Excellent service at Tom Wood Ford! We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. We love bringing our 2014 Escape to Tom Wood Ford. We were in a time crunch, used Quick Lane and everything went perfectly getting this car serviced. Everyone we spoke to was kind and happy and that's what we love about coming here. When it's time to trade, we'll be at Tom Wood Ford for sure! More

Excellent Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and Service department was honest and didn’t try to over sell me. I had taken in my ford truck with squeaky brakes. They told me didn’t need brake job and showed me the pads. They said it might come and go with change and I should just wait since pads and rotors were fine and not a safety issue. I was happy that the service manager and mechanic were very honest with me. I would highly recommend Tom wood Ford service department. More

BUYER BEWARE tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so mino tom Wood just sold me a car, saying it needed some minor repairs, which they said they would do. When they started, they realized they weren't so minor....almost $800 worth so far with more to go. Independent mechanic says car should never have been on the lot and provided these photos. They were happy to take money, sell extended warranty (which won't cover any of the repairs)...but now they want nothing to do with it. I Am stuck with a loan and a pile of junk. BUYER BEWARE....STAY AWAY! More

Total service failure I had an appointment and after 5 hours of my car being at the dealer the service rep failed to call with an update as he said he would. I called for t I had an appointment and after 5 hours of my car being at the dealer the service rep failed to call with an update as he said he would. I called for the update and was informed that my car hadn’t been touched yet and they didn’t know when it would be. The service rep told me he’d call me back in 10 to let me know what was going on. I called back an hour later and left a voicemail I was coming to get my car. When I arrived he explained that they were backed up from the day before. Not a big deal if that had been communicated to me. When I asked when my car could be rescheduled for service I was told “I don’t know”. My question? What is the point of having an appointment? If you can’t do the job that I scheduled why make appointments? The biggest fail was the “I don’t know when we can get that done”. More

Service review Came in for an oil change, staff was very friendly and I was in and out quickly. Harley took care of me and he was extremely helpful and friendly. Came in for an oil change, staff was very friendly and I was in and out quickly. Harley took care of me and he was extremely helpful and friendly. More

Maddie was great to work with each time I brought my Explorer in to be serviced. She was courteous and efficient. She explained the plan and gave me feedback at the end of the day. Maddie also made it p Explorer in to be serviced. She was courteous and efficient. She explained the plan and gave me feedback at the end of the day. Maddie also made it possible to get to work quickly. Thank you Maddie!! More

Friendly, efficient, good price- the best car maintenance experience I’ve had in a very long time! I will be back the next time our Flex needs service. experience I’ve had in a very long time! I will be back the next time our Flex needs service. More