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Tom Wood Ford

Indianapolis, IN

4.3
409 Reviews

3130 E 96th St

Indianapolis, IN

46240

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409 Reviews of Tom Wood Ford

February 11, 2024

Chris Redman of Tom Wood Ford has always provided excellent service for my 2014, and now, my 2024 Ford Mustang. Twenty years ago, Phil Caldwell, and the Tom Wood Ford Service Department, is what sold More

by carson.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG MOORE
Feb 12, 2024 -

Tom Wood Ford responded

Carson, we're so pleased to know that Chris and Phil have consistently provided excellent service for your Ford Mustangs over the years at Tom Wood Ford. It's wonderful to see such loyalty from customers like you - here's to smooth miles ahead!

February 11, 2024

Salesman and staff was very nice to work with and made the process of buy easy More

by Shep
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin, Robert Johnson
Feb 12, 2024 -

Tom Wood Ford responded

We are so happy that our Tom Wood Ford team earned your five stars. Thanks, Shep!

February 11, 2024

WARNING STAY AWAY FROM THIS DEALERSHIP AND THIER MECHANIC SHOP as they are the worst More

by midnightrider99.98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Feb 12, 2024 -

Tom Wood Ford responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

Feb 12, 2024 -

midnightrider99.98 responded

I tried to call you twice and left voice-mail you want to reach out to me 317 384 8538 Thomas

February 10, 2024

Friendly and very efficient people working there. I would recommend friends and family to go to this dealership! More

by Uziel Diaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie De Leon
Feb 12, 2024 -

Tom Wood Ford responded

Uziel, we're so glad to know you had a positive experience at Tom Wood Ford. Thanks for recommending us to your friends and family!

January 19, 2024

I had an incredible experience at Tom Wood Ford while purchasing my 2024 Ford Bronco. The staff was exceptionally friendly, making the entire process enjoyable. The trade-in was seamless, and they kept m More

by Michael Mehrmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Baldwin, GREG MOORE, TYLER SHOGREN, Robert Johnson
Jan 19, 2024 -

Tom Wood Ford responded

Michael, we're delighted to know you had an incredible experience purchasing your 2024 Ford Bronco at Tom Wood Ford. Our team always aims for seamless and enjoyable processes. Enjoy the ride in your new vehicle!

December 15, 2023

Brought my 2020 Ford Edge in for scheduled maintenance. Lexi & Chaley did an EXCELLENT job of customer service! Also asked Collin Kleckner if he had any way of finding a piece of jewelry that had fallen More

by jparker372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin, Lexie & Chaley
Dec 18, 2023 -

Tom Wood Ford responded

We're so glad to know that Lexi, Chaley, and Collin went above and beyond during your visit at Tom Wood Ford. We'll make sure they get the kudos they deserve! Thanks for sharing this with us.

December 14, 2023

Second car I've bought from this dealer and it certainly won't be the last. 🙏🙏🙏 More

by barker.gideon436
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dalton and Hank, Michael Baldwin, TY JOHNSON
Dec 14, 2023 -

Tom Wood Ford responded

Thank you for this stellar review of Tom Wood Ford! We look forward to seeing you again down the road

November 04, 2023

EXCEPTIONAL SERVICE! !! I stopped in hoping they would be able to service before heading out of town and Chris Redman did! He was VERY ACCOMMODATING and able to get me in More

by Sparky9445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Redman, Jeremy Forsyth , MARK HUME
Nov 06, 2023 -

Tom Wood Ford responded

We're delighted to know that Chris, Jeremy, and the rest of our service team at Tom Wood Ford were able to accommodate you before your trip. We appreciate your kind words and look forward to seeing you again! Safe travels!

October 10, 2023

The worst dealership and service I have ever experienced. Brought my car in for a scheduled serviced in the morning. They told me they would call by 2pm with updates. At 3pm I got no call. I had to call 4 ti More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad , Maddie Barton, Kim Fast, Josh Lagler, Brad Davis
Oct 18, 2023 -

Tom Wood Ford responded

Christine, I'm really sorry to hear about your experience. This certainly doesn't reflect the level of service or communication that we aim to provide, and it's clear that we've let you down in this instance. We would appreciate an opportunity to discuss this further with you and see what can be done to make things right. Please reach out at your earliest convenience - Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

October 01, 2023

Tom Wood Ford is an awesome dealership to work with. Everyone is friendly, helpful, and honest! During our first oil change with our 2023 Bronco Sport, Maddie explained the differences in the oil chang More

by vickieperu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Brown, Maddie Barton
Oct 02, 2023 -

Tom Wood Ford responded

We're so glad to know that our team at Tom Wood Ford was able to provide you with a friendly and helpful experience! It's great hearing how Maddie and Dalton were of assistance during your oil change visit. We appreciate the support, enjoy your new Bronco Sport!

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